Candlewood Suites Houston The Woodlands by IHG

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Room clean; Staff friendly; All parking by front door is for handicap, so you have to park elsewhere and walk back to the front door to check in/out. Kitchenette nice but unnecessary. The one-time pet charge covering up to 2 dogs for up to 5 nights is a real added bonus. Staff explained that door locks are in process of being changed, but mine was not. Still I had to return to desk 3 different times to have my card reloaded so I could unlock the door. Then the card to the back entrance worked fine first time, but a couple of hours later, it failed & had to walk around the hotel to have the card reprogrammed as well. I never saw them change one lock. Maybe when they get the locks changed, then the cards will work properly, but it was a major inconvenience during this stay. They also have a "pantry" set up with all kinds of snacks, candy, and cold drinks, right off the lobby. There is no information on the pantry. Is everything for free? I doubt it. No signs and nobody anywhere around to tell you what to do. Very confusing, so I just went hungry. And the TV: Each time you turn it off, when you turn it back on, it takes a good 5 minutes to "reload" the channels available. There is a guide is a joke -doesn't work. The price was great, the staff friendly, and the room clean, but these other problems made me drop the rating to a "3". There is no breakfast served, but coffee packs and maker are in each room.

The room was OK at a bare minimum. The bedside had no electrical outlets at all on one side of the bed so if two people are in the bed that gives you no ability to utilize anything electronic on one side of the bed. There were no shelves in the shower at all to put any toiletries on. The deadbolt on the door did not work and was an extreme security issue. None of the locks on the exterior doors appeared to work so that if you walked out, you were not able to get back in even with your card key. One of the doors was even propped open with a rock.

The hotel is ok and in a pretty good location. The halls were dirty, but the room appeared to be clean. It was alright for one night.

great location to St Lukes