Window To The Tower

sin agua caliente para ducharse, el colchón viejo y muy sucio, pagué por una habitación superior con vistas a la ciudad y sólo tenia una pequeña ventana ( parecida a los baños) y que daba a unos aires acondicionados, el desayuno continental otra falsedad, se trata de un vale para un bar fuera de las estancias que sólo es para un café y un croissant y más caro que directamente en el bar, la tv no funcionaba y el mando roto. y la tasa turística en concreto debía pagarse en efectivo, desconozco el motivo. para acceder al alojamiento tienen un papel con un teléfono que se debe llamar, 3 veces sin atender y luego indican 5 minutos que fueron 25 y esperamos entre las llamadas y la espera unos 40 minutos. Sobre la habitación sin vistas justificaron que era si había disponible cuando lo tienen indicado en diferentes reservas y precios

No tenía nuestra reservación lista tuvimos que esperar por nuestro cuarto pagamos por desayuno y nunca nos dijeron dónde ir a desayunar

Property was close to the Tower but a little outdated.

The stay was okay, I chose this place as was looking for a twin room (was travelling with my son) which was the upside, staff was helpful, the rooms start at the 2nd floor, stairs, no elevator, on checking in the staff helped carry my case up, no such luck at checkout as I was instructed to leave the keys inside and leave. Our room was in the attic accessed by a narrow spiral staircase, a nightmare in my opinion. cleanliness could have been better there was dust on bed ledges and under the fridge etc, the fridge wasn’t plugged in and there was no socket so we had to move it to near a socket, shower was good as was the air conditioning. Toiletries were provided which we did not use as we were carrying our own, no kettle or coffee machine, no hangers in the closet. Towels were changed daily sheets once during our 5 night stay, reception is not manned, apparently they have another hotel nearby which is manned, and I believe you can get breakfast there which we opted not to, we had an issue and the staff was prompt in sorting it.pluses for me twin bed option, working air conditioner, helpful, friendly staff, minuses stairs, unmanned reception , no tea coffee facility, Bottom line, it’s okay if you know what you are getting but I was caught out as some of these things are not clear on the website, Would I stay there again maybe but would definitely bring my kettle.

WORST HOTEL/B&B EXPERIENCE EVER IN MY LIFE!!!! DON’T STAY AT THE B&B WINDOW TO THE TOWER IN PISA. No one to let you in. Then they see you in their reception camera and tell you with a Google translate app to leave until 2 pm. We arrived in Pisa at 11:30 and just wanted to leave our luggage in a safe place. They do NOT speak English at all when the description on Expedia says they do. They said with Google translate about 3 times “Leave now- you entered without authorization”. Just wanted to leave the luggage. Tried calling and they hung up on us three times. Seemed like more steps to get to the room than there were to climb the Leaning Tower of Pisa. Only two towels in the quadruple room. No breakfast available like the the description on Expedia. They are running the B&B illegally by not getting our passport pictures and leaving a note to leave cash but the wrong amount! They are pocketing the tax money! Second queen bed is a pull out couch and the most uncomfortable bed my son has ever slept in (he only slept for 4 hours) no top sheet or blanket on the couch bed. Shower broken and extremely small. Left us with 1/2 roll of toilet paper for 4 people! Hot room. Disgusting kitchen. There are more negative things to say but you get the idea. I’m getting my money back from Expedia. This place should NOT be on there website. Horrible experience.