HOTEL MYSTAYS Nishi Shinjuku

Ok spot to stay in Shinjuku. This is on the quiet side opposite a cemetery. Room was quite spacious with great balcony. No room amenities provided in the room. These are available from the reception.

location is ok for price if you want cheap; you do need to walk a bit to get to the main Shinjuku station. We had a toddler along with a pram in the room and suitcases so even less space. Also the hotel is next door to a gravesite which we didn't know before booking. overall its ok for a cheap place, its clean has a microwave on 1 level and along with washing machine and dryer. 7/11 down one end of the street. very quiet street if thats what your after

Overall staying there is fine, semi double room for 1 person is big enough. The most dislike area is the main entrance and the lift entrance are two different location, which cause some inconveniences.

Great location just 5 mins from Shinjuku station. Several dining options within walking distance too. Amazing staff. Laundry machines came in handy for long stays.

Staff were friendly and helpful. The room was clean and tidy. Wasn't disturbed by the renovations that were happening. Had to walk up and down numerous steps to get to the reception area.

+ 地段好，走几步就是新宿了； + 工作人员友好。我们提早到了，把箱子留在酒店出门玩，晚上回来时，箱子已被送到房间； + 酒店有洗衣房。 - 房间实在是太小了，入住的时候真的要好好想想怎么打开大箱子…… - 因为在闹区，所以晚上有点吵。关上窗户会安静些； - 酒店的设施有些年头了。

It is about 12-14 minute walk to Shinjuku station. It is very close to two major intersections. Very crowded and busy area. Many, many restaurants and shops. The hotel is nice. It has a side entrance with stairs but the front entrance has an elevator. We did not see this entrance until day 2.

The panoramic triple room was great. Biggest room we had while in Japan and at an excellent value for Tokyo. Nice view, pretty quiet neighborhood but still very close to Shinjuku. And plenty of good food within 2 blocks 2 Family Marts within 2 blocks of the hotel. Staff was friendly and kind. Laundry room is open 24/7. They will watch your luggage for a bit. Didn't try the restaurant. But good hotel!

The room was a bit small but perfect for traveling since I was just looking for a place to sleep/shower/store my things. The staff was very helpful. The laundry machine was good (but know that the dryer can only fully dry about half a full load of laundry). The hotel had certain toiletries available at all times (toothbrush provided; can grab razors, hair brush, slippers, etc by front desk). The temperature control was a bit slow but evetually would get the room to the right temperature. The shower was also very nice (good water pressure). Make sure to close the window when you check-in. Mine was basically fully open, and I didnt want to get bit by mosquitos in my sleep.

This hotel has good people and facilities and the location is central to Shinjuku but also quiet. The dining places around the hotel are also really good. My first choice for future visits.

The hotel was really easy to get to and not that far from the subway stop. The front staff were welcoming and made checking in a breeze. I stayed in a single room, which was typically sized for Japan. It had all the amenities that you would need, like a safe, refrigerator, kettle, USB charger, and blow dryer. The room and bathroom were clean and well stocked. I would definitely stay there again. The next time I go to Japan.

Property was very new, clean and well maintained. Staff was friendly and helpful. It was quiet at night, good for sleeping. The varied pillows were odd sized and hard to use for sleeping. The bathroom design with a drain trough on the floor by the tub, is just patently unsafe. It's a fall or broken ankle, waiting to happen.

The bathroom floor was very unclean. Good location

The property was extremely dirty. We had dirty sheets and BLACK MOLD in the restroom / shower. It was disgusting and the staff did nothing about it. We wanted a refund and to move hotels they were extremely uncooperative and refused the refund. I have pictures of the black mold dirty rooms. Just do not stay here.

Very clean; beds and pillows were comfortable

It’s generally a clean hotel. Quiet area

Very clean

This hotel is a good no frills hotel, it had the least amenities we got in any hotel in our entire Japan stay but it’s walking distance from SHINJUKU station. The customer service was great but the bathroom was not too clean, it had mold and the carpet felt a little dirty, normal for other countries but not for our Japan experience

The location of the hotel is convenient, however, the hotel is not clean and even the bed sheet had a blood stain on it. I think this is something the hotel really needs to improve it!

Close to the 'LOVE' statue from where two of our Tokyo tours started. Staff were very helpful. Beakfast was very culturally diverse and all items tasty. Only criticism would be the floor under the beds could have benefitted from a vacuum. Otherwise, would have been a 5 out of 5.

sehr kleines Doppelzimmer 2 Personen können kaum richtig schlafen 2 Koffer unterzubringen und zu öffnen fast unmöglich

Great location , Room is small but comfortable and staff was really nice and willing to make sure all guest needs are taken care of!!

The ac wasn’t working in our room, extremely hot. Not happy.

The rooms are small compared to standard hotel rooms. Large luggage can be difficult to fit in the room although I was able to use the couch to hold it while visiting. The double bed was very comfortable! The pillows were hard and small - there were 4 pillows provided with two smaller ones and two hard memory foam pillows shaped to support the neck. The bathroom was a tight fit but had everything needed including toothbrushes and hair-skin products and dryer. Anything else needed was provided at no extra charge! The hotel was located close to so many attractions and the Shinjuku train station - this was a real perk! We didn’t spend much time in the room so we really only used it for sleeping and getting ready for the day. External noise was noticeable to me - My room faced the park next door where young kids talked and laughed loudly all night during the week and early Sunday morning was met by loud drunk guys singing and laughing loudly at 5 am. The graveyard side might be quieter. :) The rooms are clean and the staff are incredibly helpful and kind! They offer new towels daily with the economy reservation. Overall, we had a very pleasant stay. If we spent more time in the room, it might have been a little tight.

The person at the front desk went above and beyond to resolve an issue with my reservation. The hotel was VERY quiet considering proximity to the busy area. 10 - 15 minute walk to Memory Lane and Shinjuku Station. We’ll stocked convenience stores nearby. Twin bed room was small but comfortable. HIGHLY RECOMMENDED!

シャワーのような水の流れる音が深夜にずっと聞こえ、他の部屋の声も聞こえました。今までいろいろなホテルに泊まりましたが、最もうるさいと感じました。

The location is great, walking distance to everything! Single room is small but double bed rooms are decent size for Tokyo!!

The location of my hotel was excellent, and having breakfast included was a plus. However, the room was quite small, and the walls were poorly insulated. I could hear a lot of noise.

Only complaint was that they decided when AC was enabled and when it wasn’t. 2 nights we had it and 2 they thought it wasn’t hot enough to let anyone use it. An AC room Usually indicates you can turn on AC anytime you’d like! Otherwise, great room and location. Breakfast restaurant was very good.

Overall a good stay for 2 Nights. Our room was small and not much room for two with luggage. The restaurant on site served a good breakfast

This hotel is conveniently located about 8 minute walk from the west exit of Shinjuku station. Many popular yakitori joints, ramen and convenience stores are within walking distance. My family felt safe walking back to the hotel around midnight. The staff spoke English, at least some basic levels and most of them were helpful except for one guy who had an attitude when I respectfully asked for assistance. As much as the hotel was convenient, the room was not only very small it had a weird stench. The entire 3 plus days we stayed, the room smelled so bad that we ended up spending most hours away from staying in the hotel. When I complained about this to the front desk, they changed the sheets, and yet the room still smelled like old socks. Later I found out from the cleaning staff that the hotel does not change the mattress coversheets. Then I realized it was the mattress itself. Even I smelled like crap after sleeping in that mattress. Also, the bathroom still smelled like urine even after cleaning. The entire experience spoiled our mood and started wondering if all the hypes about Japan being a clean and hospitable country was really true. Maybe it was just that location or maybe it was just the room. What I did not understand was the staff did not do enough to address our situation. In addition, the room that was assigned to us was right across from a cemetery which was not mentioned at all on the hotel webs or Expedia website. Every time we looked out, we saw tombstones.

The staff here are brilliant, they are always smiling and greet you whenever you go by reception. I want to give a special mention and thank you to Koha who communicated so promptly and let us store out suitcases FOR FREE for 6 days whilst we then went to visit Kyoto, when we came back from Kyoto to check in for our reservation. This is beyond generous, I would give 6 stars if I could. We were scrambling for how we could securely store out luggage and the hotel just took care of everything. The rooms were clean, area is safe, great coffee and shops nearby too. The rooms can be a bit small when you have multiple suitcases but it's similar for the area so can't complain too much! Thank you for making our stay so pleasant.

Excelente servicio, dejé unas cosas y en seguida se comunicaron conmigo para ver cómo podían mandármelas….

Great location just 5 mins from Shinjuku station. Several dining options within walking distance too. Amazing staff. Laundry machines came in handy for long stays.

We were upgraded to a bigger room and we were greatful. The receptionists were all very accommodating and allowed us to hold our luggage before and after our booking. We arrived 4 hours early to our booking and they kept our luggage before our check-in time. When we arrived 15 minutes early they allowed us to go up to our room with our luggage already in the room! We decided to have no room service since we were always out and about but were greeting with the friendly room service crew and asked if we would like a refresh on our towels and water. When we picked up our luggage to make our way to the airport we were surpised with a cute gift as a thank you for our stay. We received some candy and cookies and wished a safe travel back. We have always loved our stay at Hotel Mystays and will always stay here when we are staying in Shinjuku! So, thank you everyone at the Hotel Mystays. We appreciate you all!

The person at the front desk went above and beyond to resolve an issue with my reservation. The hotel was VERY quiet considering proximity to the busy area. 10 - 15 minute walk to Memory Lane and Shinjuku Station. We’ll stocked convenience stores nearby. Twin bed room was small but comfortable. HIGHLY RECOMMENDED!

We would highly recommend this hotel for your stay in Shinjuku. Short walk from the train station however very quiet inside the rooms. Staff spoke English, they were amazing and very helpful. Beds were comfortable, they provided bathrobes and other amenities.

Fantastic location and service. Didn't like the pillows.

Great staff. Great location.

Close to the 'LOVE' statue from where two of our Tokyo tours started. Staff were very helpful. Beakfast was very culturally diverse and all items tasty. Only criticism would be the floor under the beds could have benefitted from a vacuum. Otherwise, would have been a 5 out of 5.

This hotel is conveniently located about 8 minute walk from the west exit of Shinjuku station. Many popular yakitori joints, ramen and convenience stores are within walking distance. My family felt safe walking back to the hotel around midnight. The staff spoke English, at least some basic levels and most of them were helpful except for one guy who had an attitude when I respectfully asked for assistance. As much as the hotel was convenient, the room was not only very small it had a weird stench. The entire 3 plus days we stayed, the room smelled so bad that we ended up spending most hours away from staying in the hotel. When I complained about this to the front desk, they changed the sheets, and yet the room still smelled like old socks. Later I found out from the cleaning staff that the hotel does not change the mattress coversheets. Then I realized it was the mattress itself. Even I smelled like crap after sleeping in that mattress. Also, the bathroom still smelled like urine even after cleaning. The entire experience spoiled our mood and started wondering if all the hypes about Japan being a clean and hospitable country was really true. Maybe it was just that location or maybe it was just the room. What I did not understand was the staff did not do enough to address our situation. In addition, the room that was assigned to us was right across from a cemetery which was not mentioned at all on the hotel webs or Expedia website. Every time we looked out, we saw tombstones.

Great location. 7 eleven around the corner is so convenient for breakfast, drinks and snacks. Restaurants and shopping are a few minutes walk away. Staff are helpful and responsive to our needs. There is an elevator on the street level for those who have difficulty carrying their luggage up the steps to the first floor reception area.

good location

客房整體OK，eco house keeping都唔馬虎，值得一讚！酒店距離新宿中心有7~10分鐘步程，

Short walk away from Shinjuku station. Use exit D5 for closest exit / entrance with the hotel. Food option is great. Though it is a street away from main busy road, it is a very quiet hotel, no need to worry about noise from road or surrounding. Front desk is helpful. They can help to arrange luggage delivery to next hotel or airport. Can skip the breakfast option at hotel, the food choice provided during our first day of stay (paid separately) was sad. There is convenient shops beside along main road.

Great location just walking distance from chaotic shinjuku city center

The person at the front desk went above and beyond to resolve an issue with my reservation. The hotel was VERY quiet considering proximity to the busy area. 10 - 15 minute walk to Memory Lane and Shinjuku Station. We’ll stocked convenience stores nearby. Twin bed room was small but comfortable. HIGHLY RECOMMENDED!

The panoramic triple room was great. Biggest room we had while in Japan and at an excellent value for Tokyo. Nice view, pretty quiet neighborhood but still very close to Shinjuku. And plenty of good food within 2 blocks 2 Family Marts within 2 blocks of the hotel. Staff was friendly and kind. Laundry room is open 24/7. They will watch your luggage for a bit. Didn't try the restaurant. But good hotel!

Great staff. Great location.

Well located in quiet area of Nishi Shinkuku, yet walking distance to restaurants and Shinjuku Station.

We enjoyed our stay and liked our room and the hotel’s location, but the hotel breakfast was quite expensive, much more so than in other hotels that we stayed at in Japan. I’d give the hotel 5 stars, but the pricey breakfast and having to find a breakfast place outside the hotel lowered them to 4 stars.

Short walk away from Shinjuku station. Use exit D5 for closest exit / entrance with the hotel. Food option is great. Though it is a street away from main busy road, it is a very quiet hotel, no need to worry about noise from road or surrounding. Front desk is helpful. They can help to arrange luggage delivery to next hotel or airport. Can skip the breakfast option at hotel, the food choice provided during our first day of stay (paid separately) was sad. There is convenient shops beside along main road.

部屋のエアコンから、ずっと音がしてうるさかった。 朝食もテナントだからしょうがないが、美味しくなかった

Breakfast was delicious, not free Coffee was hot

Breakfast was not good.

スタッフの対応が丁寧で良かったです。朝食はちょっと残念でした。日本食が良かったです。

This hotel was fantastic. We were in the country for the Tokyo Marathon. It was easy to access the transit lines. There are plenty of eating options around as well as a 7-11 and Food Mart very close. The staff was very friendly and accommodating. The onsite restaurant was also good.

The property was great and suited our needs. Rooms were a little on the small side. The only issue was the restaurant that you access from the lobby was very bad. I ordertmy meal and told them that ui couldn't eat it as the egg on the salad was completely raw. They didn't care or did they try to rectify. I was very upset that I had to pay for a meal that you couldn't eat.

Good experience overall. Good location. Improveable breakfast

Overall a good stay for 2 Nights. Our room was small and not much room for two with luggage. The restaurant on site served a good breakfast