St Elisabeth

Zimmer, Personal immer freundlich und hilfsbereit

Unclean. Nowhere to socialise or eat as the restaurant was always fully booked. Unhelpful staff.

We were extremely disappointed with our stay and the lack of basic standards from the moment we arrived. Our room was dusty and unclean, our socks turned white from walking on the floor. Housekeeping was sent only after we complained, which should never be necessary. My husband also cleaned the fridge himself after finding a previous guest’s hair inside it. Before arrival, I informed the hotel in writing that my child has a feather allergy. Despite this, feather bedding was provided. I raised this again on arrival, but nothing was done. Even after moving the pillows ourselves, my child developed a bad rash and runny nose. This was distressing and completely avoidable. That evening, we were refused a table at 6pm in an almost empty restaurant and told it was “fully booked.” Staff were rude and dismissive. Room food then took over an hour, arrived incorrect and incomplete, and was refused. I formally complained to management on the first day and have still received no response. Guests are required to pay in full via Expedia before arrival, leaving little incentive to resolve issues once you are there. This was meant to be a special family trip and birthday celebration for our son, but it became stressful and upsetting. Overall, a very poor experience with serious concerns around cleanliness, staff attitude, management responsiveness and guest health needs.

We stayed in the newly renovated area of the hotel, and it was very nice. We had a large suite with kitchenette and a nice view of the sea, and the mountains. The restaurant on the fifth floor is great and the staff was very helpful. The staff in the lobby main desk also great. Our first day in the spa was very busy with visitors from outside the hotel and the two staff members seemed overwhelmed however, the second day was very quiet and we had the spa to ourselves with one other couple. The steam room is amazing with stone sitting area as well as the stainless infinity hot tub, and the large infinity pool is slightly warmed, but more of a cool off pool, but long enough that you can swim. We saw the northern lights from the parking lot two nights in a row and it is a short walk to town and a very nice walk.

Todo de muy buena calidad atención súper buena y muy buena limpieza