Sheraton Jeju

Great location, management and property

hotel and room is old. pool require cap which is extra charge

Booked the room for 4 days 3 nights , very breezy , nice ocean view , there is convenience store at the ground floor and opposite the hotel. Comfortable Room size and toilet size is great for 3 pax.

The Buffet was amazing

Dear Hotel Manager, I hope this message finds you well. My boyfriend, my parents, and I recently stayed at your hotel in Jeju to celebrate my mother's birthday. I wanted to express my gratitude for the exceptional service we received. While my room was perfect, we encountered some issues in my parents’ room with the TV not accessing YouTube and the desk telephone not working. I approached the concierge desk, where a staff member who spoke Chinese was incredibly helpful. She patiently listened to our concerns and worked diligently to resolve the problems. When we continued to face difficulties, Mr. Gary Kim came to assist us. He was polite, patient, and went above and beyond to help us. He coordinated with an engineer and even took the initiative to fix the issue himself when it seemed impossible. His dedication truly made a difference in our experience. Thank you for your outstanding service, which made our stay memorable. We look forward to visiting again in the future! Warm regards, Kiki