Red Roof Inn & Suites Mt Holly - McGuire AFB

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Rien

Loved it

Very poor customer service. No one answering the phone at the front desk. The room had no information on how to work the tv or what the password to the WiFi was. Had to walk to the front desk to get the information. The inn is very low budget. Not what I was expecting. Had a snow storm the second night that I had booked and when I was returning to Ted roof inn to stay my second night the parking lot was not plowed and I could not get into the parking lot to access my room. Again trying to call the inn nobody was answering the phone. Not what I was expecting from a motel hotel experience. I will never book a room at a red roof inn again.

I was charged an additional $100 and unable to communicate with the front desk clerk. My itenarary was paid in full with Expedia and One Key Cash with the remainder of $42.96 paid to Red Roof on 1/20/26 by credit card on file. Please follow up with this complaint and refund of $100 to that card. I am furious! The room was horrible broken lamp clock and no hot water for shower. I would like a full refund.