Mercure Newcastle George Washington Hotel Golf & Spa

Hotel was good, room great size. Could be great if they cleaned room everyday, stayed a week and room only done every other day. Yet if I booked daily I get a clean room 🤔. Carter and Fitch ok staff not helpful and food was ok but again could have been great

Clean room Lumpy bed Clean towels Good shower No time for breakfast following a poor nights sleep from the lumpy bed and other residents shouting and arguing at around 11pm Good hotel other than that.

Huge room with very comfortable beds, immaculately clean. Pool and gym clean and functional. Very friendly staff in reception and the restaurant Great stay.

Arrived for an anniversary stay with my partner and child.. upon arrival advised by local members we wouldn't want to take baby into the pool as it was like the north sea, the members have been complaining for weeks it hadnt been heated. The sauna and steam room were broken and the pool freezing. Considering it is a spa retreat destination this was shocking. We were told an engineer had been called but the members and attendees were out spoken saying they pay monthly membership and it has been broken for weeks .. Other couples arroved at the same time for spa breaks with the spa having no functioning sauna steam room or pool

Front of house staff friendly and smell on entering the hotel is amazing. Didn't use Carter & Fitch this time after the last disappointment but had a drink and seemed frendlier. A smile costs nothing as they say....