Hilton London Syon Park

The hotel was fully booked for a wedding party. On the first night, the noise was so loud that I could not sleep, until at stopped at 0255. When I questioned the reception staff the next morning, they initially told me I must be a light sleeper (I am a former Gunner and nearly deaf!). They then admitted the room was above the bar and moved us to a more distant room, as there was a second wedding booked in for the Sunday night. (The second room had a faulty light which could only be switched off fully by removing the key card and blacking everything out.)They arranged a £50 refund, which has allegedly been sent. You have to pay £50 per couple to swim and use the spa facilities, so we booked a time slot for the second day. When we turned up to our booked time, we were told it was full and asked to come back in an hour, which would have meant finishing at 9pm and missing dinner, so we declined. The food was excellent throughout and the staff were great, but a very poor first night sleep and the poor administration, means I would not rush to go back. If the £50 refund ever turns up, I will use it to book somewhere else that does not charge £50 for a swim!

Nice hotel nice staff

Very great experience staying Clean hotel and professional staff

Lovely room. Great location. Parking was good. Disappointed that if you want to swim you have to book a slot and pay £25! Most hotels with pools let guests have a swim for free. Breakfast was also disappointing. Cold plates and offerings not replenished at the same time. Had to wait for things to come out, so what was on your plate got cold very quickly. Poor quality bread for toast. Eggs not fried but out of a steamer. Revolting Americano coffee. Tasted like chemicals not rinsed out of the machine.

A beautiful hotel. Everything one needed was there. Helpful and friendly staff. Well located for walking the parkland and a close drive to Kew Gardens, which we were visiting. Walked to Brentford High Street Saturday evening. Was surprised at how much the pre booking was to swim, £25. Did not use this option which was a shame. Only stayed one evening.