Name: DoubleTree by Hilton Hotel London -Tower of London
Address: 7 Pepys Street, Londres, Inglaterra, GB
Price range: 140 US$–650 US$ per night
Rating: 8.25

Opiniones de los huéspedes

En el DoubleTree by Hilton Hotel London - Tower of London, los viajeros elogian constantemente la excelente ubicación cerca de la Torre y el metro, el personal amable y las vistas a la ciudad desde el bar en la azotea, si bien señalan problemas de mantenimiento ocasionales y dificultades frustrantes con la asignación de habitaciones o reservas.

Las habitaciones son cómodas para muchos, pero pueden resultar pequeñas o anticuadas, con enchufes/USB limitados, aire acondicionado débil o ruidoso en ocasiones y transmisión de ruido procedente del bar de la azotea o de obras cercanas en algunas ubicaciones. El desayuno recibe elogios frecuentes por su variedad, aunque algunos lo describen como promedio o repetitivo, y los precios o el acceso al Executive Lounge y al bar generan opiniones encontradas. Los comentarios sobre la limpieza varían desde habitaciones muy limpias hasta alfombras manchadas o desgastadas y olores extraños en los pasillos, con algunos incidentes graves reportados. En general, espere una base conveniente con impresionantes vistas a la ciudad, pero con una condición desigual de las habitaciones y las comodidades.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Instalaciones

Bar en la azotea destacado con vistas, pero a menudo está cerrado para eventos privados y puede ser ruidoso hasta tarde. La calidad del gimnasio es variada, y algunos huéspedes informan sobre problemas con los ascensores, un aparcamiento de terceros incómodo y un Executive Lounge decepcionante.

Reseñas de huéspedes relacionadas

10

Rachel

21 abr 2025

·

Se alojó 2 noches

Welcomed with a glass of wine and cookie on check in and a complimentary upgrade. Really friendly staff and the room was lovely. The hotel is a great location for the Tower of London and the views from the Savage Garden bar are great. Only downside was children under 18 are not allowed in the Savage Garden bar after 6pm, and the music played until 2am which was slightly audible from our room, but it didn’t impact on our overall experience. Room service for breakfast was great, on time, and the food was hot when received. Taxi’s were also available and waiting outside the hotel consistently which was great. Really lovely experience and would definitely book again.

8

Rachel

29 mar 2024

·

Se alojó 5 noches

Friendly, helpful staff. Fitness room has plenty of equipment. Comfortable bed. Spacious lounge area. Good location near the riverside, public transit, restaurants and shops.

4

Liam

3 nov 2024

·

Se alojó 1 noche

Stayed at this hotel for a special occasion (engagement) after paying over 200 pound for the night was very disappointed the room we booked was not how it was described on the pictures and info very small basic considering they state this type of room as queen room also central heating did not work so very cold got stuck in the lift for 10 mins pressed the emergency bell and got no response. We then finally got out notified staff and they did not seem to care woke up the next morning to go down for breakfast and got told this was not included even though we had paid a lot of money for the night overall prices were very high 10 pound for a slice of toast overall experience was not as it was advertised rooms were nothing as they were in the pictures 40 pound to park the car and then got stuck in car park for 25 mins befor someone actually let us out medication bottles in the car park not a pleasant site will not be returning and fighting for a refund

6

Kay

7 ago 2025

·

Se alojó 3 noches

Our first night the music from The Savage Gatden bar on 12 th floor music kept us awake until after 2 am. We were on the 5th floor. The base just thumped. Not so bad 2nd and 3rd night. Not sure if they turned down as I mentioned it in morning. Breakfast had lots of choices. Good location to London Tower and Bridge and underground transportation

6

william

2 nov 2023

·

Se alojó 5 noches

Gym is not very good. Hotel gyms seldom are but of three ellipticals one was not connected to any power, one was out of order and the other needed a serious service ( as did one of the three treadmills

8

Michael

9 jul 2024

·

Se alojó 6 noches

Everything was excellent, except the fact that we chose that hotel for location and the fact they had a rooftop bar. However, the rooftop bar was closed to guests on two of the nights of our stay due to private parties that had reserved the entire rooftop. Since that was one of the main reasons we chose this hotel, we we’re disappointed in the fact that we couldn’t go to the rooftop on two of our nights.

8

Barry

10 nov 2024

·

Se alojó 1 noche

Overnight stay to attend a dinner nearby. Accommodation entirely satisfactory albeit a little dated. Minor criticism is for reception staff to remind guests of the need to check their room card against the reader below the floor level selection panel. We got into the lift, selected the 5th floor and the lift set off, passed the 5th floor and stopped at the 10th floor with the door firmly closed. We were stuck and nothing we did would make it move or the doors open. It was only as I got my glasses out to ring for attention, that I noticed the small sign low down below the selection panel instructing guests to place their room card key against the card reader!

2

maziar

8 ago 2025

·

Se alojó 2 noches

I arrived by car. The parking option is terrible. Preferably, you arrive, you get your access key and use that to enter and exit. But that's not the case here. You have to access a terrible 3rd party website and deal with it online. You then need access to that website to lock and unlock the parking. The problem is that you often do not get internet connection in the parking, so you can't access that site, which means you get stuck. You think you opened that door, but because you have no connection, it's closed. In my case, I was stuck at the ramp in a very dangerous way and had to exit my car in that dangerous position to go to the lobby upstairs and get some security staff to get me out. What kind of silly system is this? Absolutely embarrassing that Hilton with this amount of experience is so bad at organizing a simple parking option! You can have a nice breakfast with fluffy eggs, but if you don't get the basics right, you deserve not more than 1 star.

8

Kayla

15 ago 2023

·

Se alojó 8 noches

Overall the stay was good. The halls look run down but I think they’re doing remodels. The elevator never seemed to accept key cards unless there were multiple tries. Many people got stuck in the elevator. Area of London was quiet with the tube station in a very easy walking distance.

6

Lauren

16 jul 2024

·

Se alojó 1 noche

Great location and smart hotel. The problem was the rooftop bar with a Tower Bridge view, the reason we booked the hotel, was closed for a private event. According to other reviews I've seen this happens often. It was such a disappointment and it would have been nice if the hotel could have done something nice to make up for it. Maybe a complimentary drink at the other bar? We also booked a twin room and they gave us a double. When we asked if we could have a room with twin beds, the staff dealing with it made it seem like we were being difficult by asking for what we booked. I had to say it a few times before they agreed. Other than that all staff were friendly and the beds were super comfy. Bathroom was fine. Real shame about the hiccups.

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Limpieza

Muchos huéspedes encontraron las habitaciones limpias, sin embargo varios mencionan alfombras manchadas o desgastadas, olores y fallos ocasionales como artículos o ropa de cama sucios. Los estándares parecen desiguales entre las habitaciones y los pasillos.

Reseñas de huéspedes relacionadas

2

Tatiana

12 feb 2024

·

Se alojó 3 noches

The conditions of floor 3 were horrible. The rug were with stain they smell like fungos. I will never choose a double tree again. I have pictures of the condition. The chair in the room with stains the sheets too. The worst hotel I stayed in my life and I pay $400 per night.

10

Debbie

27 ago 2025

·

Se alojó 2 noches

Very pleased with the staff as they were very helpful. Our room was clean but the carpet was stained in several spots. Location was great! Overall appearance of hotel great!

4

Tyler

26 abr 2025

·

Se alojó 5 noches

Sink smelled really bad

2

Judy

6 feb 2023

·

I booked a room for my daughter’s birthday for her and her friend. The girls were horrified to find blood on the sheets which had clearly not been changed. In addition, staff were extremely rude, doubting the age on my daughter’s friend’s identification and accusing her of falsifying it! I sent two emails to the hotel the same night and have had no response. My husband also called and was promised a resolution to this but, to date, nothing. This is not what I expect from any hotel, far less Hilton. This completely ruined my daughter’s evening and her 18th birthday! Not what I expected and NOT GOOD ENOUGH!!!

6

Sebastian

8 sept 2024

·

Se alojó 1 noche

The hotel is I'm a fantastic location, staff very nice. However, the facilities are old and somewhat dilapidated. Bad smelling drain in our bathroom

2

Hani

1 nov 2025

·

Se alojó 1 noche

Room down graded from floor 9 to 5.. mistake they made with family room… we stayed in a disabled room…where the cups, floor and wall were dirty the kettle was dangerously broken the shower was broken the bed was broke, the lights didn’t work.. no privacy had to stay with curtain shut. Even tho staff were pleasant no one helped no even to help us move floor with were there mistake. Nothing given for the downgrade… said they would look into it and then disappeared 3 staff we took our complaints to and on phone till 10.30 pm given things fixed for pur room

10

Steve

31 oct 2025

·

Se alojó 1 noche

Excellent stay. Staff were very polite and accommodating. Hotel was clean and looked fresh

10

Paul

24 jul 2025

·

Se alojó 2 noches

The property was clean and well kept. The staff was friendly and helpful.

8

pamela

18 ago 2025

·

Se alojó 2 noches

The staff were nice and polite. The hotel was nice too. Our room was basic, the chair cushion and carpet was dirty and the carpet was worn out,

10

Laura B

27 may 2025

·

Se alojó 4 noches

Had a really nice stay at this hotel. The staff was welcoming and helpful, the room was clean and very conveniently located to see the city. Thank you for a wonderful holiday

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Habitaciones

Las habitaciones son generalmente cómodas, pero pueden ser pequeñas o anticuadas, con enchufes/USB limitados, problemas ocasionales con el aire acondicionado y algo de ruido procedente del bar de la azotea o de obras; las vistas a veces son limitadas y el espacio de almacenamiento puede ser escaso.

Reseñas de huéspedes relacionadas

6

Kay

7 ago 2025

·

Se alojó 3 noches

Our first night the music from The Savage Gatden bar on 12 th floor music kept us awake until after 2 am. We were on the 5th floor. The base just thumped. Not so bad 2nd and 3rd night. Not sure if they turned down as I mentioned it in morning. Breakfast had lots of choices. Good location to London Tower and Bridge and underground transportation

8

Edward

6 may 2025

·

Se alojó 3 noches

The hotel was very nice and the staff were excellent. The hotel is walkable to many tourist locations and very convenient for using the trains. I did have a problem which caused me to switch rooms. There is very loud construction on the 7th floor which made the noise in my 6th floor room unbearable. The staff was very accommodating and switched my room to the 4th floor in about an hour.

6

andrew

10 nov 2025

·

Se alojó 3 noches

Not offered Prosecco at check-in. Other customers were. Room was shabby in parts despite being a refurbished room. No hanging space for dresses. Executive Lounge was poor. Large periods of day with NO food. Not even a biscuit. No hot food in evening canapé offering. Same food offered every day. Would NOT stay again.

8

Louise

21 jul 2025

·

Se alojó 1 noche

Our stay was good overall. We had an issue with the a/c. The staff tried their best to fix the issue right away but could not fix it till the next morning but they brought a fan quickly and complementary cold drinks to try to mitigate the issue. All staff were friendly but competency was hit and miss.

8

Paul

13 oct 2024

·

Se alojó 2 noches

The room was adequate, it was facing inside onto the atrium so a little darker and compact but had all the facilities such as tea making and a fridge. Everything was lovely and clean and the bed was comfortable. There was a downside as the hotel has a roof garden which is open until 2am Friday and Saturday. The noise from the bar was very loud and I struggled to sleep the first night. Interestingly at check-in she mentioned we had a nice quiet room! Quiet it was not!

8

Bridgette

28 jul 2024

·

Se alojó 1 noche

Very good location for lots of attractions, Lovely staff, very friendly, but did ask for firmer pillows from room staff and never got them, The bar drinks were very, very expensive….breakfast was way to dear so used local pub.

8

Benjamin

13 sept 2025

·

Se alojó 4 noches

Hotel neds to be renewed, old electronic AC

8

Okwuoma

14 may 2025

·

Se alojó 3 noches

Great location. Loved the rooftop bar and restaurant. Rooms are pretty small..oh well it’s central London. Good experience overall

8

Lauren

7 jun 2025

·

Se alojó 1 noche

Air conditioning didn't work. TV didn't work properly and kept turning off. Breakfast was lovely, plenty of choice. Bed was very comfy. Shower was more of a trickle . Staff friendly and helpful.

6

Sandy

27 ago 2024

·

Se alojó 1 noche

No view from window

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Servicio

El personal se describe con frecuencia como amable y servicial, con múltiples elogios y soluciones rápidas. Algunas estancias informan de un servicio lento o indiferente en el bar/desayuno, problemas con las facturas o las reservas, y un seguimiento inconsistente.

Reseñas de huéspedes relacionadas

10

Matthew

17 abr 2025

·

Se alojó 1 noche

Had a great stay for one night during a recent business trip. Hashi at the front desk took great care of me upon check in and managed to find me an early check in at 11am. Breakfast was solid. At one point I had gotten up to grab some more food and one of the servers had accidentally cleared my table. That happens but more impressive was that by the time I came back she realized I was still eating and immediately replaced everything I had on the table (coffee, butter, jam, etc) exactly as I had left it. Was impressed by the extra attention to detail.

10

Neil

21 nov 2025

·

Se alojó 1 noche

Great location 5 minutes walk to underground station and other amenities. Helpful front desk staff easy check in and out. Breakfast was very nice selection.

10

Marcus

22 feb 2025

·

Se alojó 6 noches

Service was above and beyond. Pleasure to stay at this hotel and a great location

10

André

30 mar 2025

·

Se alojó 2 noches

Excellent hotel super well located. The staff was so friendly and nice. They made my birthday celebration even more special with a cake. I really appreciated! I will definitely come back to this hotel.

6

Hubert Von

12 may 2024

·

Se alojó 2 noches

Worst part was a member of housekeeping asking us to leave at 10:20AM because it was “time” but the real check out time is 12:00PM. In the email it was 12:00PM. I even called reception to confirm and they did say it was 12. It was just so unpleasant. Also, the concierge on the night of 9th of May at around 11:30pm was also very rude. I politely asked a simple question and she was talking down on me lecturing about how things worked in the UK, Oh my God. I live in the UK too and I know how things work, and I am a professional. She wasn’t even British! Perhaps, it reflects poor staff training? Or it could have just been the color of my skin (brown), but hey-ho.

8

Mary

30 abr 2025

·

Se alojó 6 noches

Staff at bar ignored us even after I went up to the bar and asked for help

4

Graham

23 mar 2024

·

Se alojó 2 noches

Booked bed and breakfast. Hotel confirmed same at check in. Did fast check out and they then charged my debit card for breakfast and also drinks in the roof bar which we did not have (we did not even visit the bar). I phoned the hotel to resolve and they told me to send email. Two mails sent and no reply or resolution. Not good enough!

6

Annuja Nair

13 ago 2023

·

Se alojó 2 noches

Check in was great - it was quick and easy, they gave us some cookies which was a much welcomed little treat after our journey. Our room was neat and clean. Breakfast variety was adequate to good - coffee served was cold. There was no one to seat us when we arrived so we sat ourselves down on a dirty table and waved for help to get the table cleaned up. The waiters/servers pushed passed me during the breakfast service which was a little shocking. A little too brisk for my liking. Before leaving for the day I requested that water and toilet paper be refilled in the room at the front desk on our way out, but they only replaced the toilet paper and I had to call to ask for water again when we got back. The hotel is in a good location just a two minute walk from the Tower of London, it is on a quiet street in the city. It is clean, but from a service point of view I am not sure I’d stay here again.

10

Steve

31 oct 2025

·

Se alojó 1 noche

Excellent stay. Staff were very polite and accommodating. Hotel was clean and looked fresh

6

Anne-Marie

13 jul 2024

·

Se alojó 1 noche

I chose this hotel as it included breakfast. This was not recorded on the booking. The staff added this after as an extra charge. The hotel is lovely. Unfortunately on check in the corridor on 2nd floor was very messy. This was tidied shortly after.

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Ubicación

Excelente para visitar los lugares de interés turístico cerca de la Torre de Londres y la estación de metro Tower Hill, con fácil acceso a autobuses y barcos fluviales. La zona es generalmente tranquila y accesible a pie para las atracciones del centro.

Reseñas de huéspedes relacionadas

10

Dyfan

22 feb 2025

·

Se alojó 2 noches

Perfect location

10

Michelle

23 ago 2025

·

Se alojó 7 noches

We got adjoining rooms & it worked great for our family of 4. Hotel is right next to Tower of London & Tower Hill tube station.

10

Will

7 jun 2025

·

Se alojó 1 noche

Great location

10

TODD

10 oct 2023

·

Se alojó 7 noches

Great location, quiet comfortable room, responsive staff, option to include breakfast - which we did and were glad to have. Just 5min walk to Tower Hill or Aldgate tube stops, Tower of London, Tower Bridge.

10

Stephen

11 may 2025

·

Se alojó 7 noches

Very close to tube station..2 min walk.

10

CLAIRE

16 jul 2024

·

Se alojó 1 noche

A nice hotel tucked away very close to both the Tube and the Tower of London, great service from the team. I was there on business so didn’t try the food, however the service for coffee in the cafe area was very good.

10

Rosa

18 jul 2025

·

Se alojó 2 noches

Great property would stay there again. Convenient to sights in London.

10

Jocelyn

8 jun 2025

·

Se alojó 1 noche

Clean and friendly staff. Hotel is just a 5 minutes walk to the Tower of London. Easy transportation, cabs in front of hotel and Liverpool Station is just a minute away. Easy walk as well going to Leadenhall Market and Spitalfields Market. Borough Market is walking distance too.

10

Evan

17 mar 2025

·

Se alojó 2 noches

Convenient for transit

10

Charivil

4 ago 2025

·

Se alojó 4 noches

Very convenient near public transport

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Comida

El desayuno es ampliamente elogiado por su variedad y calidad, y el lugar en la azotea es popular. Algunos huéspedes encontraron el desayuno repetitivo o caro, el café/servicio inconsistente y el Executive Lounge y el servicio de habitaciones decepcionantes.

Reseñas de huéspedes relacionadas

10

Neil

21 nov 2025

·

Se alojó 1 noche

Great location 5 minutes walk to underground station and other amenities. Helpful front desk staff easy check in and out. Breakfast was very nice selection.

10

Mark

6 jul 2025

·

Se alojó 1 noche

We were allowed to check in 3-4 hrs before the stated check in time, which was really helpful as we could leave our luggage there. The breakfast was superb, more variety than most hotels we have stayed in and the service was brilliant.

6

andrew

10 nov 2025

·

Se alojó 3 noches

Not offered Prosecco at check-in. Other customers were. Room was shabby in parts despite being a refurbished room. No hanging space for dresses. Executive Lounge was poor. Large periods of day with NO food. Not even a biscuit. No hot food in evening canapé offering. Same food offered every day. Would NOT stay again.

10

Katy

30 nov 2024

·

Se alojó 1 noche

Excellent location. Froendly staff and lovely rooftop bar.

8

Michael

31 ago 2025

·

Se alojó 1 noche

Excellent breakfast. Executive room quite small. Club lounge very average.

6

kassie

30 jul 2024

·

Se alojó 4 noches

Was good and clean, and very quiet, took 6 hours to get toilet paper and the room service $30 steak was gross.

6

Annuja Nair

13 ago 2023

·

Se alojó 2 noches

Check in was great - it was quick and easy, they gave us some cookies which was a much welcomed little treat after our journey. Our room was neat and clean. Breakfast variety was adequate to good - coffee served was cold. There was no one to seat us when we arrived so we sat ourselves down on a dirty table and waved for help to get the table cleaned up. The waiters/servers pushed passed me during the breakfast service which was a little shocking. A little too brisk for my liking. Before leaving for the day I requested that water and toilet paper be refilled in the room at the front desk on our way out, but they only replaced the toilet paper and I had to call to ask for water again when we got back. The hotel is in a good location just a two minute walk from the Tower of London, it is on a quiet street in the city. It is clean, but from a service point of view I am not sure I’d stay here again.

2

YOSHIKAZU

27 ago 2025

·

Se alojó 4 noches

I have reserved the connecting rooms, however the hotel provided us the "Sweet room". The probrem is this "Sweet room"is smaller room than we have reserved. so, I have negotiated more than 1 hour to change room. The breakfast menu is same for 4 days. I will book other hotel when I visit the London next time.

10

Richard

20 jun 2025

·

Se alojó 1 noche

Great location close to the tower of londom and short walk to multiple underground stops. Great rooftop bar with fabulous views of citu and tower bridge

6

Victor

12 oct 2023

·

Se alojó 10 noches

Good location for the Tower of London and the river Thames. Rooms are small and expensive but you are in the center of London. Average breakfast buffet except for the scrambled eggs which I found too runny. Good breakfast staff made seating when crowded easy. Not as many good walkable restaurants as I expected.

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Mes	Precio medio
enero	179 US$
febrero	209 US$
marzo	239 US$
abril	249 US$
mayo	266 US$
junio	333 US$
julio	310 US$
agosto	188 US$
septiembre	368 US$
octubre	267 US$
noviembre	269 US$
diciembre	260 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $242	20 $408	21 $400	22 $217	23 $163	24 $231
25 $163	26 $221	27 $322	28 $432	29 $196	30 $140	31 $195

DO	LU	MA	MI	JU	VI	SA
1 $176	2 $462	3 $614	4 $650	5 $284	6 $197	7 $208
8 $164	9 $326	10 $498	11 $500	12 $298	13 $188	14 $272
15 $169	16 $448	17 $556	18 $558	19 $370	20 $248	21 $311
22 $168	23 $329	24 $454	25 $401	26 $431	27 $248	28 $342
29 $169	30 $376

DoubleTree by Hilton Hotel London -Tower of London

Precios para DoubleTree by Hilton Hotel London -Tower of London

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Habitación Deluxe, 1 cama de matrimonio grande con sofá cama, en una planta alta

Habitación Deluxe, 1 cama de matrimonio grande

Habitación ejecutiva, 1 cama de matrimonio grande con sofá cama (Tower King Executive with sofa bed)

Habitación ejecutiva, 1 cama de matrimonio grande, en una planta alta (accessible)

Habitación, 1 cama de matrimonio grande

Habitación ejecutiva, 2 camas individuales, en una planta alta

Habitación ejecutiva, 1 cama de matrimonio grande, en una planta alta

Habitación, 1 cama de matrimonio, accesible para personas con discapacidad

Habitación Deluxe, 2 camas individuales, en una planta alta

Suite, 1 cama de matrimonio grande (Atrium)

Habitación Deluxe, 1 cama de matrimonio grande, en una planta alta

Habitación Deluxe, 1 cama de matrimonio

Habitación, 1 cama de matrimonio

Suite, 1 cama de matrimonio

Habitación Deluxe, 1 cama de matrimonio grande, accesible para personas con discapacidad

Habitación, 2 camas individuales

Habitación, 2 camas de matrimonio

Suite, 1 cama de matrimonio grande

Reseñas de los huéspedes sobre DoubleTree by Hilton Hotel London -Tower of London

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