University Manor Inn

Thermostat was set at 61F, no heat. Room 117. Previous resident's left over female pijama was hanging in the bathroom ; room was not serviced for us , no change of linens from Previous day ; so intense sweat odor was coming from the pillows, linens ,prevented our rest and sleep in 61F need to file a complaint with regulatory Authorities.

Due to something which has led to heavy bookings downtown for Buffalo for last night, established as long as 60 days ago, we had to find and settle for this "dump". Sevices were spare to none, fixtures were missing, bathtubs were badly caulked, paint was peeling off the wall in spots and the veneers on room furniture were becoming unhinged. Any interaction with the manager was on the outside of the building. He sat behind plexiglass and met our needs and requests through a security drawer similar to what you would find at a drive-in bank teller. In short a rather unplesant (but expected) experience.

Jacuzzi was dirty ,bed ugs

it was accessabile

No working shower, terrible smell. Management promised to refund as we don’t or couldn’t stay but no refund was forthcoming

The two sitting chairs were terribly stained and dirty. Room smelled of smoke. Bathtub needs updating for sure

It was good stay, but the sheets was not as clean as it should be and I think they wash it but the washing machine is old or is not as good as it should be. Also the blanket were not washed only tge sheet thay cwash. There was no boiler to make hot water for coffee or tea but there was a microwave. totally they were friendly and nice and the area was nice.

50+ solo male so I wasn't scared off by other reviews or the neighborhood. The staff was excellent on check-in and check out. The bathroom was quite small, and the shower floor was very old and chipped, and it looked like they had spray painted over it as a temporary fix. There was no carpeting anywhere in the room. There were other guests that perhaps were staying long-term, and their kids were playing in the driveway and it was a little loud at first, but they settled it down around bedtime. The biggest thing for me was the air conditioner, which worked perfectly and kept the room 64° or less. I was headed for it a bike excursion the next day so I really wanted to enjoy some coolness.. not sure I would stay here again, as in the morning, there were three police cars at one end of the inn. But for the night I was there it suited me fine.

Hair in my bed and no rooms was ready when arrived

Jacuzzi was dirty ,bed ugs

The room I had was not cleaned all the way. There was still wash rags in the bathroom from the person who stayed before me. The floor was sticky! The tub wasn’t clean. It smelled of mold in the bathroom & the sheets were mildewed. I really like this hotel but I think they should do better with cleaning & sanitizing!

Since the day I checked in till the day I checked out, the room smelled cigarettes and we don't even smoke. The sheets, towels everything felt dirty. We complained so many times but housekeeping came the last day to change sheets….that’s it. It was noisy outside! Would not recommend it to anyone!Terrible experience

Filthy conditions throughout the room,but we were too tired to refuse to stay. But we're still tired because we couldn't sleep in dirty, unsafe conditions. Lock on door was broken. I would like my money refunded from Expedia. Thank you

The two sitting chairs were terribly stained and dirty. Room smelled of smoke. Bathtub needs updating for sure

Nightstand table clearly hadn’t been wiped down. Bathroom had unknown stains. Towels also had stains. Feet were black after walking from shower to bed. Non-smoking room stank of smoke upon check in. Loud banging noises randomly throughout the night.

The room was supposed to be non-smoke room but was full of smoke smell. The bed was dirty and the matrix is not memory foam as claimed.

absolutely disgusting. cigarette burned holes in the comforters, blood stains everywhere, fecal matter in the bathroom from previous occupant, PLEASE DO NOT COME HERE EVEN IF ITS YOUR LAST RESORT!!!!!!!

Room was not serviced very dirty

Thermostat was set at 61F, no heat. Room 117. Previous resident's left over female pijama was hanging in the bathroom ; room was not serviced for us , no change of linens from Previous day ; so intense sweat odor was coming from the pillows, linens ,prevented our rest and sleep in 61F need to file a complaint with regulatory Authorities.

Due to something which has led to heavy bookings downtown for Buffalo for last night, established as long as 60 days ago, we had to find and settle for this "dump". Sevices were spare to none, fixtures were missing, bathtubs were badly caulked, paint was peeling off the wall in spots and the veneers on room furniture were becoming unhinged. Any interaction with the manager was on the outside of the building. He sat behind plexiglass and met our needs and requests through a security drawer similar to what you would find at a drive-in bank teller. In short a rather unplesant (but expected) experience.

Exceptionally noisy, pokice involved

Getting a knock on the door at 4am from one of the workers there saying we never checked in when we did check in. How can you get keys to a room if you don’t check in??

Very loud and people would knock on the doors loudly at night

No working shower, terrible smell. Management promised to refund as we don’t or couldn’t stay but no refund was forthcoming

The two sitting chairs were terribly stained and dirty. Room smelled of smoke. Bathtub needs updating for sure

Nightstand table clearly hadn’t been wiped down. Bathroom had unknown stains. Towels also had stains. Feet were black after walking from shower to bed. Non-smoking room stank of smoke upon check in. Loud banging noises randomly throughout the night.

50+ solo male so I wasn't scared off by other reviews or the neighborhood. The staff was excellent on check-in and check out. The bathroom was quite small, and the shower floor was very old and chipped, and it looked like they had spray painted over it as a temporary fix. There was no carpeting anywhere in the room. There were other guests that perhaps were staying long-term, and their kids were playing in the driveway and it was a little loud at first, but they settled it down around bedtime. The biggest thing for me was the air conditioner, which worked perfectly and kept the room 64° or less. I was headed for it a bike excursion the next day so I really wanted to enjoy some coolness.. not sure I would stay here again, as in the morning, there were three police cars at one end of the inn. But for the night I was there it suited me fine.

My stay was nice. I had a non-smoking room 114 But i could smell the smoke from the next room 113 The room 113 was a smoking room. At around 5 Am from the same room i heard a woman on the phone talking and yelling very clearly. For over an hour.

Misleading advertising. This is a motel in the middle of nowhere with unprofessional staff and worst- no room available, after giving away your room. No record keeping skills. Wasted 5 hours and not able to check in. Have to pay for a last minute hotel at 11.30pm at night. Do not think about coming here. Neighbor are people you'll don't want to see like homeless.

Hair in my bed and no rooms was ready when arrived

When booking through Travelocity, I requested a non smocking room and motel/hotel with breakfast. I arrived early and was thankful to the lady I found at the desk, she did her best to accommodate me and went extra miles by giving me tips on what to do before the checking time. After receiving a call I went for the checking, hélas where problems started. After requiring when the breakfast was served, the other lady at the desk told me that they don’t do breakfast anymore since Covid and Expedia know about it. After some words with her I requested to talk to the manager who didn’t even bother to come to see what was happening. I left the lobby to go to put my luggage in the room and come back to resolve the breakfast issue. Oh when I just opened the room, it is was full of cigarette smoke. I asked if I can change the room but instead of answering my question the manager ( I understood is also the owner) told me to give back the key and he is refunding my money. He even told me that: “ did you see the reviews in Expedia? You took the risk in booking this hotel”. I was simply thrown out and have to find a new hotel the same day. Confused. Fortunately it was still daytime and I found another hotel to go. Third party booking service, please make sure that you or the hotels in your network update their services. So as the rude manager at University Manor Inn said: You took the risk in booking this hotel, so we customers will assume our risk when doing a booking through your system.

Staff friendly

The non-smoking room wreaked of smoke. The staff was very friendly and helpful.

Getting a knock on the door at 4am from one of the workers there saying we never checked in when we did check in. How can you get keys to a room if you don’t check in??

That Inn.. was awesome the people were awesome at the front desk.. The man i talk with in the morning was very caring and a great person.. We will definitely be back very affordable..

No working shower, terrible smell. Management promised to refund as we don’t or couldn’t stay but no refund was forthcoming

Great! I stay in this hotel almost twice a year and I am very satisfied with it. The staff is very patient and responsible.

50+ solo male so I wasn't scared off by other reviews or the neighborhood. The staff was excellent on check-in and check out. The bathroom was quite small, and the shower floor was very old and chipped, and it looked like they had spray painted over it as a temporary fix. There was no carpeting anywhere in the room. There were other guests that perhaps were staying long-term, and their kids were playing in the driveway and it was a little loud at first, but they settled it down around bedtime. The biggest thing for me was the air conditioner, which worked perfectly and kept the room 64° or less. I was headed for it a bike excursion the next day so I really wanted to enjoy some coolness.. not sure I would stay here again, as in the morning, there were three police cars at one end of the inn. But for the night I was there it suited me fine.

Misleading advertising. This is a motel in the middle of nowhere with unprofessional staff and worst- no room available, after giving away your room. No record keeping skills. Wasted 5 hours and not able to check in. Have to pay for a last minute hotel at 11.30pm at night. Do not think about coming here. Neighbor are people you'll don't want to see like homeless.

They need security, random people walking around very suspicious.

Very warm welcome. Many permanent residents.

Didn’t receive attendance and the area is very dirty and rundown

Exceptionally noisy, pokice involved

it was accessabile

It was good stay, but the sheets was not as clean as it should be and I think they wash it but the washing machine is old or is not as good as it should be. Also the blanket were not washed only tge sheet thay cwash. There was no boiler to make hot water for coffee or tea but there was a microwave. totally they were friendly and nice and the area was nice.

50+ solo male so I wasn't scared off by other reviews or the neighborhood. The staff was excellent on check-in and check out. The bathroom was quite small, and the shower floor was very old and chipped, and it looked like they had spray painted over it as a temporary fix. There was no carpeting anywhere in the room. There were other guests that perhaps were staying long-term, and their kids were playing in the driveway and it was a little loud at first, but they settled it down around bedtime. The biggest thing for me was the air conditioner, which worked perfectly and kept the room 64° or less. I was headed for it a bike excursion the next day so I really wanted to enjoy some coolness.. not sure I would stay here again, as in the morning, there were three police cars at one end of the inn. But for the night I was there it suited me fine.

When booking through Travelocity, I requested a non smocking room and motel/hotel with breakfast. I arrived early and was thankful to the lady I found at the desk, she did her best to accommodate me and went extra miles by giving me tips on what to do before the checking time. After receiving a call I went for the checking, hélas where problems started. After requiring when the breakfast was served, the other lady at the desk told me that they don’t do breakfast anymore since Covid and Expedia know about it. After some words with her I requested to talk to the manager who didn’t even bother to come to see what was happening. I left the lobby to go to put my luggage in the room and come back to resolve the breakfast issue. Oh when I just opened the room, it is was full of cigarette smoke. I asked if I can change the room but instead of answering my question the manager ( I understood is also the owner) told me to give back the key and he is refunding my money. He even told me that: “ did you see the reviews in Expedia? You took the risk in booking this hotel”. I was simply thrown out and have to find a new hotel the same day. Confused. Fortunately it was still daytime and I found another hotel to go. Third party booking service, please make sure that you or the hotels in your network update their services. So as the rude manager at University Manor Inn said: You took the risk in booking this hotel, so we customers will assume our risk when doing a booking through your system.

It was good stay, but the sheets was not as clean as it should be and I think they wash it but the washing machine is old or is not as good as it should be. Also the blanket were not washed only tge sheet thay cwash. There was no boiler to make hot water for coffee or tea but there was a microwave. totally they were friendly and nice and the area was nice.