Worst hotel experience we've ever had. Firstly, the amenities offered were a microwave, fridge and air conditioning. 2 out of 3 were unusable... We checked in early but arrived back late from our event and had deliberately bought microwavable food to eat but we returned only to find the microwave did NOT work. The plug was duct taped together (I have a photo) so we were unable to eat and had to go out again and spend additional funds getting more food. Then we come back and get ready for bed and the air conditioner could NOT be turned on because of the horrendous sound it made. We left it on for hours hoping it would stop after while but when it didn't by 2 am we shut it off and spent the entire night in total discomfort. It was ridiculously hot in the room (I have video of the air conditioner issue also). It was so late in the evening that calling the office and potentially having to have someone come into the room or have to move wasn't really the best option so I waited to address the issues with management in the morning who only said no one had mentioned the air conditioning and she had no idea about the microwave not working so obviously cleaning staff isn't checking or cleaning the microwaves or they would have noticed it didn't work (no light on inside, no numbers on the display) We weren't offered anything, no partial refund so it's definitely safe to say we will never give our business to this hotel in the future. 0/10 recommended.
Worst hotel experience we've ever had. Firstly, the amenities offered were a microwave, fridge and air conditioning. 2 out of 3 were unusable... We checked in early but arrived back late from our event and had deliberately bought microwavable food to eat but we returned only to find the microwave did NOT work. The plug was duct taped together (I have a photo) so we were unable to eat and had to go out again and spend additional funds getting more food. Then we come back and get ready for bed and the air conditioner could NOT be turned on because of the horrendous sound it made. We left it on for hours hoping it would stop after while but when it didn't by 2 am we shut it off and spent the entire night in total discomfort. It was ridiculously hot in the room (I have video of the air conditioner issue also). It was so late in the evening that calling the office and potentially having to have someone come into the room or have to move wasn't really the best option so I waited to address the issues with management in the morning who only said no one had mentioned the air conditioning and she had no idea about the microwave not working so obviously cleaning staff isn't checking or cleaning the microwaves or they would have noticed it didn't work (no light on inside, no numbers on the display) We weren't offered anything, no partial refund so it's definitely safe to say we will never give our business to this hotel in the future. 0/10 recommended.
