Lift that sometimes didn’t work with the stairs almost impossible for my 85 yr old husband. After some urging we were given another room on level 1 (there is no ground floor.) On day 2 our code didnt work to access hotel. Rang reception and they promised to ring back with another code. After sitting for some time on the pots on the footpath and hearing nothing back, I rang again and was given the new code. Reception is just a 24 hr phone call with nobody on site and the little restaurant is closed which is the result of covid staff shortages I'm told, but guests need to be told this. Actually we enjoyed the many offerings on O'Connell Street. Location of the hotel is superb and the rooms are comfy but there are definitely some improvements needed. On the occasions we needed to park our car, there were no spots available.
Lift that sometimes didn’t work with the stairs almost impossible for my 85 yr old husband. After some urging we were given another room on level 1 (there is no ground floor.) On day 2 our code didnt work to access hotel. Rang reception and they promised to ring back with another code. After sitting for some time on the pots on the footpath and hearing nothing back, I rang again and was given the new code. Reception is just a 24 hr phone call with nobody on site and the little restaurant is closed which is the result of covid staff shortages I'm told, but guests need to be told this. Actually we enjoyed the many offerings on O'Connell Street. Location of the hotel is superb and the rooms are comfy but there are definitely some improvements needed. On the occasions we needed to park our car, there were no spots available.