Gallery Room

The area was very,very noisy until after midnight. The hotel refused to turn on the air conditioner so the room was stuffy. The bed was extremely firm as was the pillow. The breakfast was very good and location was excellent.

Excellent Location

Quarto limpo, chuveiro bom, cama confortável, café da manhã excelente e localização excepcional!

I was part of a group of 4 male friends staying over in Verona for one evening. We booked 2 x Twins but when we checked in, we had been given 2 x Doubles instead which was unacceptable. On returning to reception & showing the receptionist my booking stating 2 x twin rooms, she insisted it was an Expedia problem & I was told there was nothing they could do as the cleaning staff had finished at 2PM!! She didn't even try to solve the problem. After 5-10 mins of arguing & telling her that I would cancel the bookings, she finally got on phone to a manager. It was agreed that the beds would be changed but not until after 8PM in the evening. I was hoping that was the end of the matter but upon returning late from evening meal. I was dismayed that the rooms hadn't been changed to twins. There were just 2 x single duvet covers (& no duvets). I complained again at reception and was told there was nothing they could do & I should complain to Expedia. In disgust, we went back to rooms & managed to re-arrange the furniture & separate the beds/mattresses somewhat. However, we ended up sleeping on loose sheets & empty single duvet covers - most uncomfortable. The whole point of customer service is to try and solve customer problems and not just repeatedly argue it's not their fault. The two rooms cost €400+ and it's the worst customer experience I have ever had. The one redeeming point was the morning receptionist who basically apologised for the whole sorry affair, but the damage was done

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