Papaya Playa Project, Tulum, a Member of Design Hotels

La mejor habitación del hotel, gran tamaño, vistas al océano y alberca privada que lograban la atmósfera perfecta durante nuestra estancia.

With so many other amazing options in Tulum its hard to recommend this hotel based on our experience. Pros: - A very nice room with good amenities - Nice bell hop and beach wait staff Cons: - Really poor service from the front desk - We arrived early and were told that hotel check-in was at 3pm, at 3:30pm our room still was not ready with the excuse of "the hotel is completely booked" - They were going to show us a potential room upgrade and forgot when other guests showed up to check-in - The second day our room keys stopped working, when we got the keys working we found out that our room hadn't been cleaned by 4:30pm Given all the above you can find much better options for your money in Tulum

Loved it! Very serene atmosphere. The staff was very friendly and our room was clean. My husband felt like we were the only ones there which is exactly what we wanted. I would definitely return.

Perfect stay

Service was horrible