Radisson Blu Waterfront Hotel, Stockholm

Super lækkert hotel, central og sønt beliggende midt i Stockholm. Venligt og meget service minded personale, jeg kommer igen og igen..

The hotel was in an amazing location. Very close to the train station so you could walk right to it. The restaurants, cafes and shopping were very nearby as well. We had a lovely city view which I would recommend requesting. Breakfast was a feast. There were so many choices it was hard to decide. Rooms were well equipped and quiet. Staff at the front desk was delightful and could not help you enough. They explained and directed us to the tram lines to reach our various destinations. Lots of sightseeing to be done. One could spend more than the three days we did discovering this beautiful city..

Bra läge i vårt fall nära Centralstation och centrala Stockholm. Trevlig personal !

Next door was Central train station, and 100 m away the Subway. Very convenient. And no no noise from either of them.

I am extremely disappointed with my experience with Radisson Blu Waterfront Hotel. Due to an unexpected medical emergency, I was unable to travel and immediately contacted hotels.com and the hotel directly with the official medical documentation attached, requesting either a date change or assistance regarding my reservation. I called the hotel several times with no luck. While the hotel eventually agreed to change my reservation dates, I was asked to pay an “additional fee” despite the circumstances being completely unexpected and beyond my control. I tried to contact them through phone calls and emails several times with no luck to provide additional documentation regarding my medical situation and ask them to waive the additional fee. I still did not get a response. I understand policies exist, but I am disappointed by the lack of flexibility and compassion shown during a genuine medical emergency. I truly expect a better approach from an international hotel chain.