Ascot Hotel

Great Hotel, Great Tourist Location, Great Customer Service, and Great Housekeeping ☺️

The rooms need refurbishments. Upgrade the door locks to keyless, improve the general lighting etc

I have stayed in many different hotels in South Africa. This is the worst 4 star hotel I have ever been to. Here are my reasons : 1. There were no spoons in the room to make coffee or tea. 2. They placed sachets of the cheapest type of coffee in the room. 3. There were no bath towels in the room. 4. There was a loud drilling sound. Extremely unpleasant experience. I was advised there is a factory nearby. So this is a long term issue. 5. Parking is horrible. I didnt feel safe parking car on road. 6. Door leading to balcony was old and very difficult to close. 7. Very noisey, with traffic and I was apparently on the quieter side of the hotel. I would suggest management also train staff to double check rooms before allowing check in. I checķed out the same evening. I just told front desk I had a family emergency as i was not in the mood to get into details as to my unhappiness. This hotel should be downgraded to a 1 star or 2 star hotel. I have stayed in much better 1 star and 2 star hotels in South Africa. And to top it all off, I was called the next day with a staff member saying they noticed 2 towels missing, implying I took it. When i saw their number pop up on my phone, I thought they were calling to check on my stay but sadly it was to accuse a guest of stealing towels which was not there in the first place.

The TV was not working. Improve parking arrangement

Its okay for where it is