Tumon Bay Capital Hotel

The room failed to provide a comfortable stay. The room was outdated and did not offer the necessary comfort for a restful visit. The A/C turns off when you leave the room, unable to maintain a consistent temperature. The bathtub consistently clogged during showers. This made the shower experience unpleasant and unhygienic. While the room itself may have been clean, unsuitable for a paying guest.

I was unable to go to Guam due to visa issue. I emailed the hotel and cancel my trip. I didn't get any reply and no refund at all.

location is in the heart of tumon. the view of tumon bay's major hotels on coast beautiful at night...friends who live in guam tokd me do not use tap water unless you know it's filtered except for showering or brishing teeth. room didn't have drinking water so we had to purchase bottled water for drinking. seems 2 elevators were constantly under repair because they alternated using 1 or the other while other was marked inoperable. parking easy on property but it didn't seem like there were many guests staying there. my wife and i walked to immediate area below property but street lighting non-existent until we were in main street below. too many unlit areas where criminal element could lay in wait targeting unsuspecting tourists or visitors transiting by foot...lobby area very dark but front desk always has a rep

This is a great place with great staff and service.

The reason I will never ever ever goto this hotel ever again is all I asked for was a parsel refund for the last 2 days my frend was not had i known this i would have never booked it and i will tell all my fellow airline buds never to stay there as thay are not gest frendlythere and thay would not helpi