Serengeti Serena Safari Lodge

My stay was OK, but nobody from the hotel advised how to enter Serengeti Park via flight, while fees to be paid in the hotel - I was stuck at Serengeti airport for 3 hours

Everything was absolutely amazing!!

Authentic design, clean. Nice pool, rooms, dining, stuff very pleasant helpful. They sing for ourout welcoming

Everyone was so nice and friendly. Simply the best service across the board.

The lodge and views from the room were absolutely stunning. We really enjoyed seeing all the dik-diks roaming around the grounds. As two people in our party were senior citizens, check-in staff gave us a room that was as close to the main entrance as possible - which was much appreciated due to all the uphill pathways and stairs dotted around the grounds. All the staff were very friendly and service throughout the property was exceptional. We arrived rather late in the afternoon after a very long road journey but we were still provided with a freshly-cooked lunch which was delicious and much appreciated. The chef and a member of the dining room staff stayed back well after the usual lunch slot to attend to us and we would like to thank them both for doing this. Due to the lodges being dotted around a sloping area and the stairs spread around the vast grounds, getting to and from the dining room was rather challenging for the two senior citizens in our group who both have mobility issues. The layout of the stunning grounds means that the property is not ideal for anyone with mobility issues as you can't really get around even with a wheelchair - hence the two senior citizens struggled to get to places themselves. One member of our group slipped in the shower cubicle as it took a while for the soapy water to clear out - hence maybe a mat can be offered to make the surface less slippery? This is the only downside of an otherwise stunning property.