Fairfield Inn & Suites by Marriott Paducah

The staff in the breakfast area were extremely friendly and helpful. They made a tremendous effort to ensure that you had a wonderful sitdown breakfast before continuing your journey.

I will preface this by saying this weekend that we stayed was hectic due to a full hotel as well as there was a storm. However, we arrived ready to check in and everyone was redirected to wait. We had 3 rooms booked. There was not enough towels in any of the rooms. We asked for more and was told from one staff member that is was a full house and there was nothing she could do. The night shift staff did bring several towels that would cover the players that were present. Also, my personal room door would not lock. I was told there was nothing that could be done and that no one knew that it wouldn’t lock except for the staff and myself. There was a full house and that I could not be moved. I asked to call maintenance who said they were on the way. Found out later that he had called back and said he couldn’t get out due to the weather. I was never made aware. I was uncomfortable with leaving the room nor the hotel due to our items being in the room. I contacted front desk again and at this time is when the night shift came on. He also came to help with the door. It locked in that moment, but later did not lock again. When we were in the room we could ok the deadbolt. I was told that no one made them aware of the issue from the previous night and that’s why I was placed in the room. I made sure to tell the new staff the following morning. There was an apology and a a promise of points added but still no points added to my account as of yet. Will be the last stay here.

Room was clean and bed comfortable.

Loved the space in the room. Breakfast was a miss on that Sunday. Ran out of items or didn't have certain items. Maybe wasn't prepared for the amount of people. Monday breakfast was better.

Only ice machine broken for three days. Pool as cold as ice. Went to take a shower on the first day. Got into the shower and wet before finding out the the shower gel dispenser was empty. Shower was gross with black mold at all the back seams. This was not something that would have grown over night. So had not been thoroughly cleaned in over a week. Took a picture and showed it to the front desk person but shouldn't have had to. That and the empty shower gel shows someone didn't tidy this room the way they should. Fitness room treadmill felt sticky like someone had smeared ice cream all over the rails. Breakfast ok. Staff I interacted with through out were nice. But won't stay here again.