Hi Hotel Dot

櫃臺員工冷漠不友善，沒有服務精神

Nothing is good about this property. Poorly maintained and run down hotel. Staff don't speak good English nor shown any concern for guest. The only thing that is good about this property is the air conditioner. But don't expect anything else.

Poor facilities. Not good for access.

Needs renovation. Very small room

Formerly known as Regin Hotel, the hotel is located in a very old building. Even though it has been taken over by another company, the rooms are small and bare. The sheets are dusty and the blankets are dubious. There was hair left on the blankets from the previous users. We were in the room for less than 20 minutes before making the decision to check out. We couldn't make ourselves stay overnight in the room. When we checked out, we asked for a refund. But the receptionist couldn't do anything since the booking was made through a 3rd-party app. I contacted hotels.com's customer serviceand they tried to contact the hotel immediately to get a refund. They tried to call the hotel, but the phone at reception wasn't ringing. They emailed the hotel and after 2 days, I got an email to say that the hotel declined to give me a refund. Maybe only consider booking this hotel if you absolutely have no choice.