Riva Beach Resort

Toppen, rent och snyggt!

I had booked this hotel last minute, it was the worst decision I have made, the rooms were filthy- with hairs in the beds, yellow stains on the bedding and a damp smell coming from the entrance all the way through to the room. As I entered the room, I knew straight away I wouldn’t be able to stay there. As I decided to leave and chose another hotel a 44 minute drive away, I was harassed by two men outside the hotel. They wouldn’t allow me to get into a cab I had booked and almost got my ride cancelled. This was almost 1am and as a female solo traveller, this was unsettling. Please do not come to this hotel, I didn’t stay here and they won’t let me have my refund back. The staff promised me at the front desk I would be able to have a full refund as I didn’t stay here, they lied and kept cancelling my calls when I tried. PLEASE DO NOT BOOK THIS HOTEL!

Yes

The good: proximity to the beach, well appointed gym, comfortable bed, tasty breakfast. The bad: surly front desk staff, noisy room with no sound dampening, stained towels and bedding, bathroom crawling with ants, shower flooded the bathroom and no bath mat was provided, only 2 hangers in the closet to store clothing, floors so dirty my feet turned black within minutes, broken phone, inconsistent WiFi, no beach towels provided, private beach has no sun loungers either, no menu provided for in-room dining so you have to google it, maintenance staff constantly lurking around the private patios. Absolutely shocked by the misrepresentation of this hotel. Disabled people should avoid this property as there are stairs everywhere.

This was our forth stay and things have steadily improved. Anita front desk, Priya, Kiran, Prince, Ram all provided great service and attention, Thank you see you soon 👍😊