Milan Apartment Rental

The room was clean bright and ultra modern. Staff was very helpful, although office is only open 3 to 8 PM. Outstanding location right next to Milan Central Station. The only thing that was missing is a place to hang clothes. Has washer.

The location is very convenient. The room was very clean, nice bed linen and towels. The person who checked us in was very friendly and helpful.

The room was clean but very worn. There was marks on the walls and door, wobbly table. The bed sunk in the middle ( we had requested twins and we were given a double). We didn't use the kitchen facilities as we were told that we had to empty our own bins so decided to just eat out. We were going to make a cup of tea but couldn't find a switch in the kitchen area. One of our travellers has mobility issues and we checked there was a lift and noted that it said there was a few stairs up to the ground floor. When we arrived. She struggled getting up the first step as it was very high and then there was a flight of 8:00 to 10 stairs to get up to reception on ground floor. With her mobility aid, this got more and more challenging, And I did say to the apartments that she has a mobile aid. We also requested a flat that was on the level and was given the only flat in the place that had a step up and then once we're in you had to step down. We met the staff at reception and they seemed lovely. Very close to Central station which was fine, but after 8:00 p.m. did feel a little unsafe. I think if it had cost less like under €80 a night you would look past a lot of its flaws but for the price that we paid it didn't seem worth the money.

My sister and I stayed in one of the apartments for two nights, and while the room itself was generally fine, our experience with the management was extremely disappointing. One of the first things we noticed when we entered the apartment was that the bathroom door immediately collided with the back door—an inconvenient flaw in the layout. At check-in, they made copies of both our passports and required a physical credit card to charge €xxx deposit in case we used the dishwasher or caused any damage. We were given our keys, including a metal fob used to access the apartment complex. After we checked out, we received a message confirming that everything was in order and that the €xxx deposit would be returned. A few days later—after we had already returned home to Denmark—I suddenly received another message claiming that the metal fob from our keyring was missing. This was simply not true. Following that message, multiple charges were withdrawn from my bank account, amounting to around x,xxx DKK (€xxx). The company name matched the one listed on the Milan Apartment Rentals website. Since then, they have not responded to any of my messages, leaving the situation unresolved. Based on my experience, I cannot recommend this place to anyone.

I travelled a lot of countries for a long time now. Experienced a lot of excellent and not so good accomodations around. America, europe, asia, mideast. But i havent encountered hotel rules and customer relation as bad as this one. The room is ok. But as i’ve said i’ve stayed to worst rooms before but the customer service made up for it. Look for other hotels. There are people who are really not meant for hospitality business. And there are those who aren’t.