Best Western Hotel Arctic Eden

En favorit i Kiruna! Kostar en del men väldigt trevligt hotell med fräscha lokaler. Desvärre car inomhuspoolen ut funktion under vistelsen vilket var trist. Dessutom servar restaurangen *endast pizzor* pä söndagar, inga vanliga rätter. God mat men som sagt lite tveksamt i utbudet, även bland drinkar var saker slutsålda.

Greit hotel med fine rom og generell god standard. Stor parkeringsplass God resturang/bar med bra priser Men hotellet ligger i den gamle delen av Kiruna, noe som trekker ned da byen flyttes og det er lite å gjøre i gamlebyen

Bra rum m. sköna sängar och god frukost men lite för trångt där man tog maten. Mitt i gamla centrum som är under rivning så rätt märkligt med lite spökstämning över centrum, men vi ville ändå bo där. Restaurangen OK men parkeringen en grusgrop. Skulle behöva asfalteras och ordnas bättre. Bra att lilla ICA butiken intill fanns kvar!!

Ein in die Jahre gekommenes Hotel mit sehr dünnen Wänden. Im Eden Pub gab es nur einige Pizzen. Wellnessbereich; Sauna aus, Innenpool bei ca. 10'C Außenpool defekt.

Gymet är verkligen eftersatt. Trasiga speglar som lagats med silvertejp och av de fyra springband som finns var alla defekta på olika sätt.

Bra.Dårlig adkomst på grunn av utbygging av hotellet.

Rummet var rent och snyggt. Så glad attde hade en pool som jag ku de simma i när vi hade 30grader varmt. Många gick med ytterskor vid polen och bara satt vid poolen utan att bada, vilket gjorde att golvet blev smutsigt och det blev smuts i poolen. Duschrummet i anslutning till poolen luktade illa. Gymmet var jätte stort o bra. Vi hade anmält att en av oss hade glutenintollerans men det fanns inget glutenfritt bröd. Däremot så hade de veganmat.

Hotel is comfortable and modern, tho they are doing some construction, so parking is limited. The gym is the best I've ever seen in a hotel for weight training. Seriously- more stuff than my local gym. Awesome. No cardio equipment. Not sure why the stairwell stank so much - I assume it's a temporary problem.

Trevlig vistelse. Dock fick vi vänta till 15.30 för att vårt rum inte var färdigstädat. Poolen höll inte utlovade 25grader och familjesviten motsvarade ett delux familjerum på andra hotell. Utsikten var parkerade bildar och baksidan på en resturang. Annars var det ett fint hotell med trevlig personal

Good breakfast, nice room, in old Kiruna. Perhaps last hotel and will be moved as well. Very friendly staff. Biggest gym I have ever seen at the hotel. Unfortunately very strange pool working hours, only after lunch and evening, no morning swim.

Old building but clean. Bed is comfortable. Breakfast was good. Reception staff were friendly and helpful.

I det stora hela var vistelsen okej, men det var flera punkter som fick oss att dra öronen åt oss. Kuddarna var otroligt knöliga och dålig kvalité. Det var otroligt lyhört, så man hörde varenda ord folk sa i korridoren samt utanför fönstret. Ett av fönstren gick inte heller att dra åt handtaget på. När grannrummet stängde sin dörr, skakade hela vår säng. Det fanns skräp kvar från tidigare gäster på rummet. Och våra vänners rum hade en använd, dyblöt, handduk i sin dusch vid incheckning (och det var deras bröllopsnatt). Frukosten kändes inte fräsch och vi vågade inte äta av allting. Exempelvis stod smöret och smälte, varje dag. "Kylplattan" den stod på var varm. Grönsakerna såg torra ut, som att de skivats dagar innan. Känslan var helt enkelt inte bra. Parkeringen hade inga målade linjer, vilket gjorde att folk parkerade väldigt brett isär och färre bilar fick plats. Med detta sagt så var vi knappt på rummet, så det funkade ändå för vår vistelse. Jag skulle dock aldrig rekommendera detta hotell till någon annan.

L'endroit est calme, les chambres très propres et le petit déjeuner est excellent !

Jättetrevligt hotell! Rent och fräscht, trevligt rum, skön säng och bra frukost!

Rent, snyggt, skön säng. Bra mat, frukost. Trevlig personal. Allt fungerade utmärkt.

My highest recommendation. They say they have the world's best breakfast and it's true - even reindeer sausage and two kinds of salmon. We love the uniqueness of this hotel because it used to be a school. All rooms have high ceilings and beams; bathrooms have heated floors. We have stayed three times and will be back. Our room on the 3rd floor had an exposed brick wall (1st floor room did not). Extensive and clean gym. Nice sauna and indoor pool. Even a library with books and magazines to take. Good location. No negatives at all.

L’hotel est vraiment bien équipé (piscine interieure non chauffée, sauna, salle de soort immense) et les chambres sont très confortables. Le restaurant est lui aussi très bon. Seul bémol, pas de nettoyage de la chambre le premier matin, et le 2è juste pour remettre des serviettes

Rummet var rent och snyggt. Så glad attde hade en pool som jag ku de simma i när vi hade 30grader varmt. Många gick med ytterskor vid polen och bara satt vid poolen utan att bada, vilket gjorde att golvet blev smutsigt och det blev smuts i poolen. Duschrummet i anslutning till poolen luktade illa. Gymmet var jätte stort o bra. Vi hade anmält att en av oss hade glutenintollerans men det fanns inget glutenfritt bröd. Däremot så hade de veganmat.

Von aussen sieht das Hotel nicht sehr einladend aus, da es sich in einem älteren Gebäude befindet. Das Zimmer war geräumig und mit allem ausgestattet, was man braucht. Da ich ein rollstuhlgängiges Zimmer erhielt, war auch das Badezimmer äussert geräumig. Die Sauberkeit war einwanfrei. Das Hotel ist ziemlich ringhörig, ebenso die Fenster. Diese düften gelegentlich erneuert werden. Gutes Pub für das Abendessen, es bietet jedoch nur eine relativ kleine Menükarte. Sehr gutes Frühstücksbuffet.

Hotel is comfortable and modern, tho they are doing some construction, so parking is limited. The gym is the best I've ever seen in a hotel for weight training. Seriously- more stuff than my local gym. Awesome. No cardio equipment. Not sure why the stairwell stank so much - I assume it's a temporary problem.

Zimmer sehr klein.

Ganska små rum. Kändes lite temporärt hela bygget. Men det kändes nytt och fräscht. .

En väldigt varm dag men fönstret gick inte att ha öppet pga en luftvärmepump typ som surrade alldeles utanför. Sedan var det lilla vädringsfönstret trasigt i rummet, en bit kartong fasttejpad där glasrutan skulle ha suttit. Fick i alla fall låna den sista fläkten de hade annars hade det varit odrägligt. Ett handikapprum för min mor fick vi men var långa korridorer att gå i (och trappor upp till frukostmatsalen). Bra med många knopphängare i rummet att hänga upp saker, kläder och väskor på.

Saknade AC då rummet var varmt. Men fick 2 fläktar som kylde lite.

Nice hotel with spacious bedrooms and clean bathroom.

Overall we enjoyed our 2 nights here. The room was spacious & we loved the underfloor heating in the bathroom! Breakfast was good & staff friendly Most of the tours seem to do pick ups here which is handy but with the town centre being relocated, it is a bit away from the new centre. As it was a weekend, apparently there are very few buses & local taxis are very expensive so we walked to the city centre to have a quick look at the snow sculptures, have a coffee etc. It probably took us nearly an hour walking in the snow which was fine but would have been challenging in ice. As the airport bus only connects with flights to Arlanda & we were connecting in Copenhagen, we booked a taxi through the hotel which worked well. If you have a car, there is good carparking.

Vinduene er gamle og fungerer ikke. Det var en trekloss for å kunne holde vindu åpent. Dusjkabinett døren manglet et hjul og man kunne ikke velge innstillinger i dusjen da hjulet for dette var ødelagt. Mye støy fra utsiden da det stor en vifte for varmepumpe som virket til å være provisorisk plassert på grusen rett under vinduet som laget en høy konstant summelyd samt at alle elbil laderne er plassert på veggen rett under vinduene til hotellrommene, et dårlig valg da disse også genererer støy, både fra selve ladeprosessen, men også all trafikken av biler og mennesker dette genererer. Det meste virker til å være under konstruksjon og halvferdig, samt en del som rett og slett bare er gjort som en "quick fix" Selv vinduene i frokost salen manglet håndtak og var holdt åpen på "gammelmåten"

Fine, moderne rom. Nydelig bad med stor dusj og gulvvarme. Godt lydisolert. God service over alt. Topp frokost med alt man kunne ønske seg, og litt til. Synd at hotellet skal rives om et par år, som alt annet i området.

Desverre bærer det bygningsmessige preg av forfall. Vi ble innlosjert i "nybygget". Dette var anleggsbrakker som var satt sammen til en enhet. I uteområdet var det lagret anleggsmaskiner og redskaper.(Lagringsplass for en entreprenør?). Ugress og høymugle vokste vilt. Rommet vi fikk hadde ingen ventilasjon. Det ble svært vatmt og ubehagelig i løpet av natten. Men det skal sies at personalet var svært hyggelig og maten i restauranten var god.

Rooms were clean and simple, quiet despite lots of people staying. Only complaint was that WiFi was really spotty- would drop frequently and poor signal at our room. Otherwise OT was all fine!

There was a minor mistake/misunderstanding that took place regarding the specific room we booked vs received, but they more than made up for it when they realized the error. Excellent support by the receptionist (Camilla in this case).

Very good service

Fantastisk personal, glad o mycket trevlig. Rena fräscha och trevliga rum.

Hi, checking process was not so good. We arrived at 22pm (Tue 2 July) and there was nobody in the reception. There was instruction to call to number +46 725555336 and I did two times...no answer. I went to restaurant to get help. Very nice guy helped and tried to fine someone to the reception...Suddenly after 15-20 minutes one staff people came to reception and I was able to check-in. Challenges continue...I had prepaid booking what I mentioned but I needed to pay the room rate again (second time) to get the room and possible to sleep after 10 hours driving... Next morning reception staff understood I have paid the room rate twice and they did refund what I should see after couple days in my credit card account. Otherwise good stay; good room with lond sleep, breakfast fine. BR Timo

Tina at the front desk was professional and very helpful.

People there were very accommodating

Only stayed for one night, but whilst there the staff were excellent, everywhere was spotlessly clean and the food in the Pub really good

Lang ventetid ved indcheckning. Udemærkede faciliteter i et standarværelse med udsigt til en trailer - den så ud til at have været parkeret der længe. Skrækkelig langsom og fuldstændig uengageret betjening i hotellets restaurant. Prætentiøs mad, som mest af alt smagte af fedt og salt. MEN det var flot anrettet, Maden blev serveret af en tjener med et udtryksløst ansigt og uden så meget som et “værsågod”. Det var vanskeligt at tiltrække sig personalets opmærksomhed - de var mere interesseret i at checke deres telefoner.

Restaurangens service var för dålig. Ny personal vilket är förståeligt men överlag otrevlig personal. Personalen i receptionen var också kort, smått otrevlig och inte alls hjälpsam.

The rooms are small, old, dated, and not well kept (see the picture of the peeling fake-wood floor). However, what really makes this possibly the worst hotel I’ve ever dealt with is the fact that they shamelessly trick you into getting something different from what you paid for. I had a group of people, and two of the rooms I booked were supposed to have two twin beds. Well, they put my friends into rooms with one queen-size bed. When I complained, they showed me the small print that showed up after I made the reservation, in which, among many other things, they say they can’t guarantee room configuration requests (even though they allow you to pay for it). Now, here’s the thing: on Hotels.com, they can enter exactly how many rooms they have and the configuration, so when the rooms get booked, that configuration is no longer offered. In other words, they purposefully list rooms with one queen-size bed as having two twin beds. Picture yourself in this situation: you book a room that is listed as one configuration, and pay for it. However, when you arrive here, tired and looking forward to getting to your room, they tell you that what you paid for is not available, so you have no choice but to take what they will give you, or go through the hassle of cancellation, fight for a refund because you canceled in less than 24 hours, and still have to try to find another hotel in Kiruna. Would you want that? Well, that’s what you risk when you deal with this hotel.

El hotel esta muy bien ubicado a unos cuantos pasos de la estacion del autobus que lleva al nuevo centro, el hotel tiene un restaurabte y la comida es muy buena, las personas de recepcion muy amables al resoover las dudas, el desayuno muy completo incluso salmon y productor gluten free, los autobuses de kiruna no funcionan los fines de semana y las tiendas tambien coerran temprano, los domingos no hay autobuses y tiiendas ceradas.estacion de tren a 20 min caminando, si necesitas comprar algonde imvierno hay una tienda que se llama intersport que es mas barato que comprar en el centro el camion que te lleva pasa frente al hotel solo hay que preguntar al chofer que si va para el lugar que queres ir y ellos te dicen si es ese autobus o es otro

The staff are really friendly and professional. Great location as well, close to the bus stop, easy for those who don’t rent a car

Greit hotel med fine rom og generell god standard. Stor parkeringsplass God resturang/bar med bra priser Men hotellet ligger i den gamle delen av Kiruna, noe som trekker ned da byen flyttes og det er lite å gjøre i gamlebyen

Hotellet ligger ödsligt, långt ifrån centrum, inga bussar till centrum och järnväg

Excellent staff, but very limited transportation. This isin the old city and there is nothing there. Requires transport to new city.

Overall we enjoyed our 2 nights here. The room was spacious & we loved the underfloor heating in the bathroom! Breakfast was good & staff friendly Most of the tours seem to do pick ups here which is handy but with the town centre being relocated, it is a bit away from the new centre. As it was a weekend, apparently there are very few buses & local taxis are very expensive so we walked to the city centre to have a quick look at the snow sculptures, have a coffee etc. It probably took us nearly an hour walking in the snow which was fine but would have been challenging in ice. As the airport bus only connects with flights to Arlanda & we were connecting in Copenhagen, we booked a taxi through the hotel which worked well. If you have a car, there is good carparking.

We stayed in the new building and it was quiet and comfortable. The comforters on the bed were very effective in keeping us warm at night and the heated bathroom floor was appreciated. The location is close to the old police station bus stop, a plus for those coming from or to the airport.

This was a great choice for a home base in Kiruna. Although this side of town is being phased out, there is a grocery store and excellent Thai restaurant a short walk away. It was also easy for me to coordinate pick ups for my excursions from here. I was very comfortable in my cozy room, and I enjoyed the sauna as well. Thank you for a wonderful visit!

Et fint, rent og helt ok hotel, i den gamle bydel af Kiruna. Ingen butikker i nærheden, udover en lille ica. Den nye del af Kiruna ligger 3 km derfra. Hotellet er slidt, men det har også sin charme. God morgenmad, med et stort udvalg af alt fra yoghurt til sild. Gluten/laktosefrit udvalg er også fint. Lækker Thai/Grill ligger ved hotellet og lige overfor ligger den hyggeligste streetfood vogn, hvor man sidder i en opvarmet tipi og spiser. Der er en lille sauna og svømmebassin. Personalet er yderst hjælpsomme. Tak for det.

Good breakfast, nice room, in old Kiruna. Perhaps last hotel and will be moved as well. Very friendly staff. Biggest gym I have ever seen at the hotel. Unfortunately very strange pool working hours, only after lunch and evening, no morning swim.

Das Personal ist sehr freundlich und hilfsbereit, Carmen ist ein echter Sonnenschein. Das Frühstück war sehr lecker und vielfältig, auch mit Räucherlachs, marinieren Heringen oder Rentierwurst. Die Zimmer sind in die Jahre gekommen, insbesondere sind die Fenster nicht wirklich dicht, auch wurde manchmal die tägliche Reinigung vergessen. Bezüglich der Umgebung muss man sich im Klaren sein, dass das Hotel im alten Teil von Kiruna liegt, der nach und nach stirbt und abgerissen wird. Das macht eine etwas eigenartige, morbide Atmosphäre. Auch wenn es viele hübsche Holzhäuser im skandinavischen Stil in der Umgebung gibt und der Bahnhof über 1,5km Fußweg erreichbar ist, sind doch die Einkaufs-und Restaurantangebote begrenzt. Das Hotelrestaurant ist aber gemütlich und auch für abends durchaus eine Empfehlung.

Property was nice. It has a few dining options that are good. Breakfast was very good.

Frukosten kändes delvis inte färsk (hårda frallor, ost som hade blivit hård i kanterna,), annars var det bra rum bra sängar och rent.

En favorit i Kiruna! Kostar en del men väldigt trevligt hotell med fräscha lokaler. Desvärre car inomhuspoolen ut funktion under vistelsen vilket var trist. Dessutom servar restaurangen *endast pizzor* pä söndagar, inga vanliga rätter. God mat men som sagt lite tveksamt i utbudet, även bland drinkar var saker slutsålda.

Fantastiskt god mat i restaurangen även om det tog lite tid att få den. Något lyhört men helt acceptabelt. Mkt hjälpsam och trevlig personal.

Great hotel with really friendly and helpful staff, good breakfast with plenty of options including fruit, eggs and pastries, the Thai grill was good for a quick bite and the restaurant / bar in the hotel had good food options which were excellent. In the old centre of kiruna so the new centre is a taxi ride away but if you’re out doing organised trips, it doesn’t really matter

My highest recommendation. They say they have the world's best breakfast and it's true - even reindeer sausage and two kinds of salmon. We love the uniqueness of this hotel because it used to be a school. All rooms have high ceilings and beams; bathrooms have heated floors. We have stayed three times and will be back. Our room on the 3rd floor had an exposed brick wall (1st floor room did not). Extensive and clean gym. Nice sauna and indoor pool. Even a library with books and magazines to take. Good location. No negatives at all.

Bästa frukosten jag har ätit, trevlig personal

Lang ventetid ved indcheckning. Udemærkede faciliteter i et standarværelse med udsigt til en trailer - den så ud til at have været parkeret der længe. Skrækkelig langsom og fuldstændig uengageret betjening i hotellets restaurant. Prætentiøs mad, som mest af alt smagte af fedt og salt. MEN det var flot anrettet, Maden blev serveret af en tjener med et udtryksløst ansigt og uden så meget som et “værsågod”. Det var vanskeligt at tiltrække sig personalets opmærksomhed - de var mere interesseret i at checke deres telefoner.

Breakfast at the hotel is delicious and you can pick from a variety of options. Bread is just made fresh and delicious. Pub is also nice, good ambiance, good drinks, and burgers are great