Onishiya Suishoen

This ryokan was the low point of our stay in Japan. I thought we had booked dinner and breakfast and we hadn't so we weren't able to eat at the hotel. They made a reservation for us at a grungy Chinese restaurant where our servers fingernails were so dirty we walked out before ordering. They booked us the worst massage I've ever had - I left after 3 minutes because the woman doing it obviously had no idea what she was doing. In the morning we wanted to get the shuttle to the other side of the Onsen to visit the temples and they said we couldn't get it until 9:30am so we walked there and then called them at 9:30 to come pick us up and they said we couldn't get a shuttle til 4:30. And it was the only place in Japan that had a QR code in the bedroom for you to leave a tip. A very un-Japanese downmarket experience, We left a day early.

Bien qu un peu hors centre ville. Il est possible de faire le tour des onsens publics grace à la mise à disposition de navettes. Le ryokan dispose de son propre bain , spa et bain extérieur. Nous avons tenté un repas gastronomique et nous n avons pas ete decu. Le personnel est agreable et s empresse de repondre à vos attentes de manières rapides et avec efficacité.

A must do treat when in Japan. Service and amenities galore

素晴らしい接客と対応でした。朝食時間を直前（15分前）に変更依頼しましたが、完璧に対応していただけました。部屋内のビール３本無料には驚きました。夕食も、カニを剥いていただき助かりました。 設備も新しく綺麗で清潔に保たれてます。セルフラウンジも良かったです。

飯店環境清靜優雅，員工服務親切體貼，房間寬敞舒適又乾淨，雖是傳統溫泉飯店但非常新穎。不管是說中文或英文都有相對應的員工服務。 飯店下午四點後有提供城崎車站接駁的服務，可以走到車站對面的遊客服務中心請人員幫忙通知飯店來接駁。 如果想在城崎溫泉住一晚，非常推薦水翔苑。