The Terraces Main Beach

We were very unhappy with our stay at The Terraces. The apartment was not properly cleaned, with dust and even old candy behind the furniture, which had clearly attracted cockroaches. This alone should never happen in accommodation at this price level. On top of that, the internet barely worked. Even after we reported the issue, we were without stable Wi-Fi for more than two and a half days. As overseas travellers, this meant expensive roaming and a lot of avoidable stress. Overall, the experience was far below expectations. If issues like cleanliness and basic internet connectivity cannot be guaranteed, it’s hard to recommend this place. We would have appreciated if the property had addressed the problems properly when we reported them

On arrival check in and instructions to enter Terrace 2 was easy. Terrace 2 was very spacious, to accommodate the family. Unfortunately once evening came and we turned on the lights, the circuit breaker would trip out. We had to turn on and off each light to find the culprit. Adam was helpful. This property is advertised with Air Con. However Terrace 2 only had air con in the lounge area and the very top level bedroom. The main guest suite and bedroom opposite on that level had no air con in either rooms. It wasn't great for sleeping in, one of the family members ended up sleeping on the lounge as the bedroom was too hot. If you were to stay in the cooler months it would be fine, but for the hotter days or months, it certainly was very uncomfortable. Perhaps it should be advertised differently letting people know which rooms have air con in them. It was very spacious, fridge worked well as well as the dishwasher and appliances. The Terraces are located in good walking distance to bars, restaurants, a plus point there.

Lovely stay, great communication with landlord. Right on the beach and middle of the town. Quiet. Clean and spacious. Main bedroom in terrance 6 is beautiful.

Giles was particularly helpful with an issue with the hot water which he stayed in communication with me and had sorted asap. The venue was top notch and a lovely spot in Byron Bay close to everything.