Sunflower Retreat. Felmoor Park

Great site really enjoyed our stay.

This caravan is ideally located and on a lovely quiet site. Good links with local areas with plenty to do and see. Unfortunately we arrived to the property to find it in a terrible state. Dog hair, dirt and grime throughout the bathroom and living areas. The hot tub area was also very overgrown with weeds and there was cigarette butts. Bed pillows were stained with hair on. Mattresses also had no mattress protectors in place. The general upkeep and maintenance of this property was poor and not as we were expecting from the listing and past reviews. Martin was contacted and a superficial clean/tidy up was done very promptly on the same day of arrival, however we felt it still required a deep clean. There was still ‘clean me’ written in the dirt on the window in the bathroom that was left by previous occupants. Wendy at Hemera has been lovely in assisting us and everything went smoothly in regards to her aspect of the booking/correspondence. We would not stay again and would hope our feedback to the property management and owner means there will be improvements made in regards to the cleanliness and maintenance of the property for future guests.

We enjoyed our stay but felt the park itself seemed a bit neglected. The children’s play area looked tired and the tennis court was passed its best. The caravan itself was fine but needed a bit of TLC. Both shower heads kept dropping down and needed tightening. The hot tub was nice but felt a bit exposed on the corner and out of any sun after late morning.

Lovely site and the accommodation was clean and tidy on arrival, the hot tub was also ready to use. Pub not far to walk and the kids enjoyed the park and ice cream van that came every evening! Would definitely recommend and hope to visit again in the future.

Whole living space felt cramped. Effort made to provide everything but dining arrangements in particular were too much for the space. Also very disappointing to arrive on a cold Boxing day to find fire remote not working, no manual instruction sheet and named contact not bothered. Similarly TV remote not working and distorted signal on main set whilst twin room TV ok so we had to huddle in there like naughty children! Took 2 days for Martin to appear because it was a bank holiday - but it was our holiday at nearly £200 per night he was tainting. Has no-one told him he works in hospitality?