Merveille Hakone Gora

onsen is clean which is nice, room was huge and has a TV which is great, and the tea bar is amazing. it is free and they have a huge selection where you can make your own tea. they have a lot of free parking, and they are right next to daily yamazaki and a pretty garden you must see.

Slightly older place but great overall just a bit dirty cause of the humidity

Very nice hotel. Location and facilities were tip top. Staff was nice but we had a lot of confusion because we did not speak Japanese. Things like the shuttle bus and baggage delivery service options and the breakfast were hard for novice Americans to navigate. For a Japanese speaker, I think it would be very very nice.

食後のフリーティータイムスペースでくつろげて大変良かったです。

This place is awful. It is the dirtiest place I’ve been in all of Japan. Staff was even worse. No one would help us check in. You have to use a tablet that times out after you enter the info. It was truly horrible. Took 30 min to check in. Why are we replacing humans with tablets? It doesn’t work and is so impersonal. The room was gross and Old. Needs updating. Bathroom is small and dark. Boards on the patio are molded and deteriorated. Plain terrible. Way way way overpriced.