Residence & Conference Centre - Ottawa West

While the room was large (2 bedrooms), the room smelled of smoke even though it's supposed to be a non-smoking facility. There was someone else's dirty socks on the chair and popcorn on the floor. The kitchenette was good but no bottled water. There is no TV. There was no indication in the room how to access the internet or even the front desk. I had to resort to calling from my cell phone to get anyone and the young man was clueless. I happen to have just bought some room spray so that really helped. You hear everyone in the halls so you have to hope for a less busy time. The main entrance is closed so I had to walk a long way in the pouring rain with my luggage and that was frustrating. One of the elevators was out of order and it is a ridiculously long way to lug your luggage to the other elevator. They had shampoo but no conditioner and no lotion. The bed was okay but they could actually use warm blankets - luckily I had a heating pad with me to keep me war - not a great value for the money at all. I will stay at a hotel next time where all of these concerns will not be an issue.

“Parking available” Is exactly the wording on the description. But actually it means parking is NOT included. When i came to the residence, i found out i need to pay for parking. So why “Parking available” is mentioned if you don’t have it! According to this example, it could be limousine available, it could be excursion available, it could be anything i can find in the market is available. Obviously, “parking available” is misleading and dishonest. I booked for two nights, and i paid for parking upon arrival. However, I can only pay one night for non-disclosure reason. So i paid anyway and go back to my vacation plan. The next day i went out in early morning and came back at 3pm. And i got a parking ticket $100 at 3:49pm. I talked to the attendant about this. And she talked like a lawyer and said it is written on the receipt that park until 11am. I ask if anything she can help to solve this situation. She said she cannot do anything because the parking is from the city of Ottawa. I need to call the city and nothing is responsible from Residence and Conference Centre! Residence and Conference Centre DON’T has parking. The parking is city parking. So that is why i cannot purchase two nights parking even though i booked for two nights. If they provide you the number to call limousine from airport, is that means limousine available? Absolutely NO! They don’t take responsibility or liability from that. So “PARKING AVAILABLE” is dishonest. I am going to tell everyone not go

A major problem is the people who run the residence are not running the parking. The parking lot is adjacent to the residence. Buying a overnight parking pass from the machine is confusing. We thought for $6 that we had gotten a pass from 6pm until 11am the next day. At reception were told it was the wrong one. And that because the city of Ottawa ran the parking lot, that they could not change. We said ok then get the right pass so we paid another $6 for the pass. Tee next morning we got and $80 parking even though we had actually paid for two parking pass. Reception of course said there was nothing they could do. Don't stay at Residences. And if you have a car, espcially don't stay. j

Not as cheap as used to be. great staff. need hiking boots or roller skates to get from parking to front desk to rooms. Need more luggage carts for the trip. Please, have a door activated direct to the parking lot 10: works all year for students so obviously safe.

Be ready to walk a bit, first from the parking to the reception, then from reception to the room. Although shopping was nearby, the walk was back to reception, then around the building to the shopping centre. If you see something missing, ask. The staff are very polite but don't offer. Oddly, they have equipment like irons but they don't keep track of the room where the iron is so there is a good chance they won't be able to find one for you.

Sadly, the overall experience was unpleasant. I stayed two weeks and discovered that there’s infrequent cleaning service, not-so-infrequent fire alarms, no recycling service, and no supplies in the kitchens, not even for coffee or tea. The rooms are far away from the entrance and there’s only one way in and out of the residence. The communal kitchens I frequented were dingy and half the ovens were either missing racks or not working. The fridge in our unit broke down during our stay and I had to stay in the room to sort it out and wait around for a replacement in order to prevent my food from spoiling. Not something I should be expected to do for them while I’m on vacation. Also, the parking is ridiculously stressful and hostile to guests because it isn’t managed by the residence. You have to pay for parking separately every day so if you forget or delay then you risk getting a parking ticket. For long term stays you can get a parking pass but you have to go in person to the parking office which has limited hours and is closed on weekends. By the time you get to the office and pay for a pass you might have already been ticketed. If you do unfairly get a ticket you can either pay it or go through a time consuming and overly complicated ticket dispute process which may or may not result in its cancellation.

Decent price and location. Rooms are far from lobby and parking. Lots of walking needed.

We have stayed at this property before and been very satisfied. This time there were no TV's in the rooms. We work overnight so sleep daytime. Previously there have not been any issues. This time they were testing the fire alarm 10am -2pm. We will return but will call ahead to see if there are any planned alarm testing. It is very affordable accomodation.

The kitchenette was not presented as a common work spot. It also had no appliances, no forks, knives, dishes, pots, etc.. The only thing available was the cook stove, one pot lid and one pasta strainer on the second floor.

Building was extremely hard to find, staff were overworked. Parking was far from room. No cutlery plates or any kitchen tools. Just a fridge and a microwave. Bing your own everything. Feels institutional.

This was a motel that during the year it is a dorm for the students. The security for this area is amazing. However, the room smelled of sweat and it was just funky. I mean for the price you pay, you got a hot shower, a bed and a safe place to stay.

It is extremely run-down, with dirty and sticky tables and chairs. The towels are also dirty, and the room has an unpleasant smell. I had to buy air freshener myself to freshen up the room.

Or stay was going really well, until the morning as I went to the bathroom to get in the shower, I was met with 2 cockroaches. Which totally grossed me out and I couldn't get it off there fast enough. Glad it was our only night there.

Excellent value for money. Very clean and comfortable for a few nights. Friendly and knowledgeable staff

nice and clean

Clean, well appointed and friendly staff.

We had stayed in a different wing last year and it was fine, but this visit was terrible. The condition of the room was disgusting, and the service to get checked in took over 45 minutes. Honestly, despite the reasonable price, never booking again. Felt so gross staying there, not worth it.

This place was not clean. lights were not working. No towels.... total disaster. You should not be listing properties like that. we request full refund.

Would highly recommend some basic upkeep. Walls damaged, trim peeling off the walls, floors not cleaned. Front desk struggles with communication.

Air conditioner barely worked, the bathroom sink clogged the first night, power outage the next night. Hair was found on the bathroom floor. Faucet for shower was leaking heavily when in use.

I give avarage mark for this stay because. I didn't expected that it is a Algonquin College Residence,... I got email with instruction where to go... But I thought that for my Google Novigation I need just a address - 1385 Woodroffe Ave, Nepean, ON K2G 1V8, Canada. Only after arriving I understand that the college have the same address and I call to reception to ask a direction to a right campus... I was told that I need campus R... For me and Google this was not easy because from manny letters on a map "R" separatly was not present. We went to campuse resistance on a map snd it was a correct dessision! Summarize... need to read directions and will be easy to find... because all buildings have the same address but as a college different location an at 11.45pm it is not realy easy to ask people. Regarding to live in college my family was OK.. because it is good experience. Rooms OK, I cant say that is good... but OK. AC very loud and it is central, we didn't figure out how to turn it of. I am lucky, we went to sleep and dreams was good feel like a student - why not? Maybe even better?)

The hotel is a college drom. Very basic, very clean and was very quiet. Very close to restaurants and stores. 17 min drive to downtown Ottawa. If you are lookong for a basic spacious place and affordable this is the place for you. Only negative was the bed kinda sucked. Bring a pillow and blanket to soften up the bed. But I would definitely stay there again!!

Everything looks a little rundown. Peeling moulding, paint. Mattresses were lumpy and soft. There were stains on the chairs. The usual amenities that you might see in a hotel room were missing, such as coffee maker, mugs, cups for the coffee.

It was bigger than your average hotel room. Was easy to find, and very clean. Was great for what I needed. The wifi was a bit weird though? Seemed to block sending images on Facebook Messenger and block Instagram?

Everything was great. The room was really spacious. The only thing that could be better would be the bathroom amenities. Thanks

We love staying here as a stopover when we go from Toronto to Quebec. It’s simple and spacious and the rooms come with a kitchenette and full sized fridge! When we're traveling as a family, we appreciate having 2 separate bedrooms in one "suite". Just a note: the blankets were encased in 2 sheets so it didn’t look like there was a blanket on the bed (I wish someone in reception had explained that to me when I asked for blankets). Also, the walk to your room can be pretty far (which I didn't mind, but was more difficult for my 82-year-old, mom). Overall, this is a quiet, clean, simple and affordable accommodation.

I recently stayed at this hotel and overall had a great experience. The staff was incredibly helpful. The suites were clean, spacious, and quiet. The convenience of easy parking and dining options nearby was a definite plus. However, I must mention that the air conditioning was a bit disappointing. Due to the wildfire in Quebec during my visit, the outside temperature was high and humid, forcing us to keep the windows closed. Unfortunately, the air conditioning unit struggled to cool the room adequately, and the temperature remained at around 25C, which was less than ideal. Despite this, the overall stay was pleasant.

We have stayed at this property before and been very satisfied. This time there were no TV's in the rooms. We work overnight so sleep daytime. Previously there have not been any issues. This time they were testing the fire alarm 10am -2pm. We will return but will call ahead to see if there are any planned alarm testing. It is very affordable accomodation.

Rooms are quite big. Good value

Good if you need separate rooms however beds are very old and uncomfortable. You also don't get warm blankets unless you ask. Rooms are sparse and feel a little like you are sleeping in a hospital. I would spend the extra 30 and get a proper hotel unless 2 sleeping rooms are critical.

Excellent customer service

It’s a university campus accommodation, reception is taken care of by students, not very knowledgable

Friendly staff, always willing to help. Loved the safe garden area and cool plces to sit. Very good price for basic, clean room and amenities. Great to have bus service at the front door for those who do have a car. Shopping area and restaurant close by was very useful. Room decor could have been better but I just tried to ignore it for the other benefits. Thank you for good service.

Excellent customer service

Parking attendant was very rude, she told us we were in the wrong lot then followed us to the proper lot and sat there for 20 minutes while I checked in and got the parking discount code to make sure I paid. While checking in the person at the counter tried to charge me a second time for my room as I had already paid online. In the room the toilet seat was falling off the toilet and the kitchen cabinet doors were also all falling off the hinges, the air conditioning was had such a loud squeal that I had to turn it off to sleep. At one point we clogged the toilet and were told to come back in 45 minutes to get the plunger (because apparently the expense of having more than one plunger is too much to bear). Overall not a great experience and wouldn't really recommend it to others.

We had stayed in a different wing last year and it was fine, but this visit was terrible. The condition of the room was disgusting, and the service to get checked in took over 45 minutes. Honestly, despite the reasonable price, never booking again. Felt so gross staying there, not worth it.

Reception girl was very helpful.

This was a unique experience. So interesting to see what dorms are like nowadays. Everyone at the front desk was very friendly and helpful. The rooms were spacious and the beds were comfortable. While there weren't as many amenities as a hotel, what was there was enough to make our stay enjoyable. Great location!

Building was extremely hard to find, staff were overworked. Parking was far from room. No cutlery plates or any kitchen tools. Just a fridge and a microwave. Bing your own everything. Feels institutional.

I didn’t even get to stay there as there was over an hour wait to just check in 😪 not sure if I’ll be charged or not but I’ll be calling Expedia today to explain

Good location

Like: inexpensive and clean Do not like: Commute to the City Centre takes much time

Great place. Closeby you find all what a traveler needs. Good choice

Staying at ‘The Residence’ was convenient and comfortable. It was in close proximity to be Canadian Tire Centre, where the college held its graduation ceremony. As well, it’s walking distance to stores and restaurants. The room itself was two bedrooms with a kitchenette and washroom that had a standup shower. Towels, soap, shampoo, and bed linens were provided. Each room had a double bed, which was comfortable, and clean. Each room also had an open closet where you can hang stuff, and a desk with a bank of drawers where you could put clothes if you choose. The kitchenette had a full size fridge, microwave, and sink. No kitchen supplies, plates, cups, cutlery, etc. was provided. So pack your paper plates, napkins, and anything else you think you will need! There is no living room or TV, but it was not necessary for our stay. For those staying more than one night, you may want to bring your tablet and download a couple movies. ;-) Wi-Fi is also available here. Our only complaint is the parking situation. Though it was close, there was no designated wheelchair accessible parking (which we required). And it was a distance to carry all of our luggage. It’s not typical for your usual hotel, though I recognize this is not a “hotel”. All in all, it was a good experience! I’d recommend it for families of students, or anyone who has business in the local area.

Friendly staff, always willing to help. Loved the safe garden area and cool plces to sit. Very good price for basic, clean room and amenities. Great to have bus service at the front door for those who do have a car. Shopping area and restaurant close by was very useful. Room decor could have been better but I just tried to ignore it for the other benefits. Thank you for good service.

The entrance to the centre,is on Navaho not on Woodroffe

Close to shopping center and 15 min away from downtown

This was a great option to stay at the Algonquin College campus while taking my son for his college tour. Was able to take time to get to know the campus

It's a nice place and easily accessible place to stay. Glad that I found this place as a last minute option and it went really well. The rooms were neat and fairly maintained. It was a bit difficult to locate this building as its in a huge college campus and you will need to follow the directions in your booking(if booked online). You will need to thoroughly read the email to uncover the deal code for the parking discount, else you'll have to pay a bigger amount. Overall, a fairly good deal for the price.

The room was spartan, but clean and comfortable. The building is a short walk to a strip mall with many restaurants and shopping outlets.

Bed comfortable. Food options nearby

It was a very pleasant place to overnight . I must say I missed a tv. Price was good , bed excellent. Nice kitchen and bathroom. It would have been nice to know I should bring my own dishes and cutlery. Equipment for coffee and tea and containers to heat my food in. I will be back a little better equipt. See you soon. Jette mortensen

Very nice place. Close yo shoping centre. You have to bring your own cutlery. Great place. I loved it.

The nearby shopping center with restaurants is excellent! Wifi and Parking were very good. Unfortunatly there was no equipment to prepare coffee.

Staying at ‘The Residence’ was convenient and comfortable. It was in close proximity to be Canadian Tire Centre, where the college held its graduation ceremony. As well, it’s walking distance to stores and restaurants. The room itself was two bedrooms with a kitchenette and washroom that had a standup shower. Towels, soap, shampoo, and bed linens were provided. Each room had a double bed, which was comfortable, and clean. Each room also had an open closet where you can hang stuff, and a desk with a bank of drawers where you could put clothes if you choose. The kitchenette had a full size fridge, microwave, and sink. No kitchen supplies, plates, cups, cutlery, etc. was provided. So pack your paper plates, napkins, and anything else you think you will need! There is no living room or TV, but it was not necessary for our stay. For those staying more than one night, you may want to bring your tablet and download a couple movies. ;-) Wi-Fi is also available here. Our only complaint is the parking situation. Though it was close, there was no designated wheelchair accessible parking (which we required). And it was a distance to carry all of our luggage. It’s not typical for your usual hotel, though I recognize this is not a “hotel”. All in all, it was a good experience! I’d recommend it for families of students, or anyone who has business in the local area.

Nothing in the kitchenette, not a spoon. No coffee available on site. Clean, comfortable but very basic.

The key cards didn't work at first. We couldn't get into our room. The price was high compared to the room and service. There was no possibility to even get E coffee or breakfast in the morning.

The property is surrounded by large selection of fast food like McDonald’s, Popeyes, Subway, etc. The surrounding is quiet and the soundproof is good. The only downside about the property is that the air from the air conditioning would be directly blow to you and it’s really chill in summer. If you don’t like it then might not consider the place.

Stay fine but no amenities such as coffee machine and television

The room was spartan, but clean and comfortable. The building is a short walk to a strip mall with many restaurants and shopping outlets.