Manoir Sur le Cap

I absolutely loved my stay at Manoir Sur Le Cap! My room was so cozy, with the best view. Location is ideal. Staff was extremely friendly and helpful.

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Arrived late at night around 11pm, we were very tired and just wanted too go to bed, first impression of the building and the location was good, but once we weren't into the room we couldn't believe what we saw and smelled, the smell was misty like the towels and the bedspread was wet and now they smell humid. The bathroom was was too small, the toilet was right next too the door and next to the sink with no room to turn around. If you sir on the toilet and try to pickup something Infront of you, you will hit you're head against the wall Infront of you, that's how tight a space it is. The floor was dirty, our socks became dark gray just walking from the bed to the bathroom, the rug is old, dingy and dirty. We were not happy at all, the next morning we contacted hotels.com and expressed our unstatisfation, and they tried to work with the hotel manager, but the manager refused to cooperate. We had to walk out on our second night there and found another hotel to accommodate us. The front door doesn't close right and when you try to open it is a struggle, the door for the bathroom also too low it runs against the floor and hard to open or close. It is sad how neglected this place was. I'm not sure how they got this high rating but it is misleading.

Clean room, incredible location. Parking was difficult to find given busy holiday weekend.

Both the building and the furnishings have personality, rather than the every-room-is-the-same style of larger hotels, and that character is also topped off with a mini-split AC, a good-sized mini-fridge, and a nicer Keurig than I usually see in hotels. The location is also spectacular, just across a small greenspace from the iconic Chateau Frontenac, within a few minutes' walk of a lot of great places to eat and enjoy touristy wandering. The parking situation is where our review is a bit more mixed. There is no on-site parking (fair enough considering the location), but the hotel has a deal with a nearby church (a 4-min walk) to offer spots in their parking lot. The parking cost is $25 CAD per night, and we also paid a refundable $20 CAD deposit to take a key that can unlock the gate in front of the church's parking lot if need be (which did come in handy one day). One issue was that one of the roads to reach the parking lot was closed for a certain portion of each day for reasons that were unclear to us, and we had to keep taking a detour to return the car, which involved having to stop at blocked roads and ask the attendant to let us through. Another issue we had was that the church lot has specific spaces marked for Manoir sur le Cap guests, and they were all full a few of the times we went to park. We eventually figured out it was fine to use any other spot, as long as we showed the Manoir card in our dash, but we were confused and worried for a bit before we got that.