Hotel Baia Del Sole

You do NOT want to stay here. The property is very dated and needs a lot of maintenance. This was rated as a 4-star hotel, but it’s barely worth a 1 star rating. The rooms are bare. The tiny little television doesn’t even work. The bed was hard. The building clearly marked “Baia Del Sole Hotel Reception” has NOT been the reception building in years. The taxi driver dropped me off there because of the sign. But when I tried to check in I realized it’s just a boarded up dilapidated building that apparently has been vacant for a long time. I asked a groundskeeper where to checkin and he told me the Mercure Hotel across the street had merged with the hotel some time ago and that’s where I needed to check in. I had to drag my bags across the street and some maybe 200 meters to their reception building. Upon checkin, I told them about the problem. The girl at reception said, “yeah, everyone has that problem when they checkin.” I said, well please tell the manager. This can be easily fixed with a new sign. She said, “I have never even met the manager.” She laughed and continued, “maybe he doesn’t even exist.” This is a terrible hotel. If you decide to stay here despite this review definitely do not expect this to be anywhere near a 4-star hotel! You have been warned!

Ottima posizione per chi sbarca dal porto di Civitavecchia. Comodo parcheggio privato molto ampio, buona colazione a buffet e personale gentilissimo. Ci sarebbero alcune cose da sistemare a livello funzionale nella camera ma tutto sommato lo consiglio vivamente.

We were not made aware about whatever construction was going to be taken place that would make us have to walk with our large luggage from the neighboring hotel to check in and to return to the building of this establishment. If we had known we would have canceled. It was an inconvenience for us and no one offered to assist with helping us to go back to Baia del Sole. The signage was super confusing. There were no amenities at all and the building just seemed abandoned.

Fake advert - the pictures here are of a pool and gardens that aren’t even this hotel! Avoid this place at all costs

It listed a gym, there is no gym, listed a pool , it did have one with no water in it, second pool was roped off with green water and cats using its a a drinking fountain, location is kind of far from the train station and very far from the port, room was clean, only half a shower door, they did have toilet paper, coffee was good , complemetary breakfast was so so

Let me say our room was clean and the AC worked. But…the in room phone and the safe didn’t. There was no fridge, and no glasses. The room door scrapped along the floor. At the main building, the terrace restaurant was beautiful looking out over the sea. Food was delicious, but twice they put dishes in front of me I didn’t order. Then brought our two orders and put them down opposite to who ordered them. The Hotel Manager was unfriendly and butt’s in when my wife was dealing with the desk clerk, no “excuse me” or apology. The pool cost €10 per person, not mentioned in Expedia, and wasn’t very clean, with garbage, spent water balloons and cigarette butts strewn about. They don’t supply towels unless you brought bath towels from your room, which my wife went back to retrieve, as that was never mentioned. Where we stayed was on an adjacent property, not where you check in, so a fair walk to partake in a disappointing breakfast, as well. The Bar is two couches and two arm chairs with no AC and no ceiling fans. I rated this property as Poor, which was only saved by the clean room, AC and delicious dinner on a beautiful terrace. Overall…👎.

Unfortunately this is not a hotel we would choose to go to again. Very old and run down. I booked this as it had a pool and when we got there the pool was closed. The staff were friendly and the veiw from our room was lovely. Beds are old and uncomfortable. Not close to shops.

This property does not have a front desk on site. Building/property feels and looks abandoned! Felt very unsafe. Not sure why they are renting rooms here! Expedia should send someone to see this place! Breakfast is a bad joke!

We arrived at this property to find out it’s closed. Horrible experience.

Friendly staff. Clean room. Yummy breakfast. Property grounds need attention (grass needed cutting and trimming).

Please under any circumstance do not book this property. It is unsafe and disgusting. The entire property needs to be demolished. There is black mold in the bathroom which is a health hazard, the beds are filled with spiders and bugs so you will itch all entire night and not sleep. The property is entirely falsely advertised. When you book on expedia, you book based on the information available. The pictures are not at all an accurate depiction of the property and the amenities and services listed are not available at all. The pool does not belong to the property even though it is listed as though it is and you need to pay to access it. The linen is filled with dirt and the hair of previous guests on pillows meaning they do not service each apartment between stays. This is beyond disgusting and unhygienic and a breach of consumer safety in hotels. This is also listed as a 3 star, it is barely a functioning 1 star hotel again misleading guests. The staff are rude when you raise concerns: they walk away from you when you are speaking or shout at you. I took photos of the dirt and hair on the pillow to post online and the staff shouted and asked me to stop taking photos of the dirty unhygienic conditions. We asked to be refunded for our stay since we could not use the black mold shower, nor the tv which does not work, nor sleep in the beds causing us to itch. None was provided. This is unethical business practice and misleading information is being provided on expedia.

Bellissima la vista, bellissima la posizione. Comodo e ampio il parcheggio Hotel lasciato andare: scarico del water scarsissimo, calcare su tutta la doccia, mancanza del miscelatore sul lavandino. Televisione con decoder digitale terrestre a parte e relativo telecomando con canali sparsi e canali tradizionali impossibili da localizzare (trovato anche Sky hotel). Letto molto scomodo e posizionato senza possibilità di accendere/ spegnere la luce senza alzarsi. Porta finestra rotta e da aprire e chiudere con chiavistello. Nesessita una ristrutturata decisa per valorizzare la posizione e la vista sul mare.

Hotels.com has this listed as a 4 star hotel. This was barely a 1 star hotel. The entire room smelled like cigarette smoke. It was run down and dirty. We had no water all morning. There were only sheets on the bed, no blankets. We had a two room unit and only one of the two air conditioning units worked. The tv was the same size as my iPad. We had to walk from the very back of the complex to the reception area every time we had to contact the front desk because they don’t ever answer the phone number they provide for you to call. Requested a private taxi to get us to the port the next morning for a cruise and wound up having to share the taxi with five others. Will definitely not be sing this hotel again.

Our room was generally clean. The toilet was badly stained. The bathroom lighting above the sink & mirror did not work. The TV worked electrically but no programming was available. The electric heat pump did not work so we had no heat and the room was cool. We managed with extra blankets on our bed at night. I informed management but it was not fixed during our one night stay. We enjoyed the free breakfast. The price & quality of the evening dinner was good.

The staff was great and very helpful. Great customer service. The hotel was clean and comfortable. My only complain is the room air conditioner did not work properly, it would constantly turn off until it failed. The swimming pool needed service. The hotel is a old style hotel but very well taken care.

Old worn property. Outlets without a cover hanging from wall. Old tiny tv that didn’t even work. Rust in the shower. No toilet paper holder. Toilet had rust stains. The staff were nice was the only plus. We would not stay here again even if it was free.

La struttura è datata e necessita di manutenzione ma sopratutto pulizia, molta polvere e ragnatele presenti in stanza. Ha del potenziale ma poco valorizzato.

Personale gentilissimo, struttura con grandi potenzialità, magnifica location, purtroppo trascurata nella pulizia, tavola del water rotta, infissi che non chiudono ….

Che dire l'unico forse aspetto positivo è che da parcheggiare si trova facilmente e che in 5 min di macchina si è in centro. Per il resto molto deluso: pulizia inesistente; camera non sicura dato che non ci si poteva chiudere dentro (la porta era stata forzata, si vedevano ancora i segni dell'atto vandalico), segnalato il primo giorno e mai più sentiti (come per la tenda che era metà rotta); box doccia variopinto, ma non perché fosse in mosaico o altro, semplicemente era sporco, parecchio anche). L'unico personale da 3 stelle erano i ragazzi preposti a seguire le colazioni, professionali e disponibili. Diciamo che un soggiorno così me lo sarei aspettato spendendo 100/150€ in meno. Consigliato? Beh da me di certo no

Friendly staff. Clean room. Yummy breakfast. Property grounds need attention (grass needed cutting and trimming).

The room was vintage and the plumbing gurgled all night. Floors were not fully cleaned. Certain food items ran out a couple of hours early. Staff tried to be friendly and helpful but claimed to be unable to address shortfalls.

Bellissima la vista, bellissima la posizione. Comodo e ampio il parcheggio Hotel lasciato andare: scarico del water scarsissimo, calcare su tutta la doccia, mancanza del miscelatore sul lavandino. Televisione con decoder digitale terrestre a parte e relativo telecomando con canali sparsi e canali tradizionali impossibili da localizzare (trovato anche Sky hotel). Letto molto scomodo e posizionato senza possibilità di accendere/ spegnere la luce senza alzarsi. Porta finestra rotta e da aprire e chiudere con chiavistello. Nesessita una ristrutturata decisa per valorizzare la posizione e la vista sul mare.

Nice balcony room overlooking the sea

Camera spaziosa con un terrazzo vista mare. Aria condizionata regolabile. Buona la colazione servita nella struttura principale. Sono stato più volte in questo hotel e ci torno sempre volentieri.

This property is def outdated! The room was extremely small. The triple room came with a queen and tiny twin bed. The bed mattresses were not comfortable at all as they were worn and extra small. The TV was the size of a computer screen. The room also had an odor. The location is not optimal to food or shopping. We checked in and immediately checked out! We were told to contact Expedia for a refund. Do not stay here!!

Let me say our room was clean and the AC worked. But…the in room phone and the safe didn’t. There was no fridge, and no glasses. The room door scrapped along the floor. At the main building, the terrace restaurant was beautiful looking out over the sea. Food was delicious, but twice they put dishes in front of me I didn’t order. Then brought our two orders and put them down opposite to who ordered them. The Hotel Manager was unfriendly and butt’s in when my wife was dealing with the desk clerk, no “excuse me” or apology. The pool cost €10 per person, not mentioned in Expedia, and wasn’t very clean, with garbage, spent water balloons and cigarette butts strewn about. They don’t supply towels unless you brought bath towels from your room, which my wife went back to retrieve, as that was never mentioned. Where we stayed was on an adjacent property, not where you check in, so a fair walk to partake in a disappointing breakfast, as well. The Bar is two couches and two arm chairs with no AC and no ceiling fans. I rated this property as Poor, which was only saved by the clean room, AC and delicious dinner on a beautiful terrace. Overall…👎.

The staff was great and very helpful. Great customer service. The hotel was clean and comfortable. My only complain is the room air conditioner did not work properly, it would constantly turn off until it failed. The swimming pool needed service. The hotel is a old style hotel but very well taken care.

The reception put me into the Mercure Sunbay Park hotel instead of the Baia del Sole (apparently they are owned by the same organization). The room at the Mercure was very run down. There was no chair in the room to sit on - if you wanted to sit you had only the bed. There was no television reception on any channel. The water pressure in the shower was minimal - hardly enough for a shower. The telephone was not connected and even as I reported it to the front desk it was not fixed. All in all it was a very bad stay.

Old worn property. Outlets without a cover hanging from wall. Old tiny tv that didn’t even work. Rust in the shower. No toilet paper holder. Toilet had rust stains. The staff were nice was the only plus. We would not stay here again even if it was free.

tv Didn't work

You do NOT want to stay here. The property is very dated and needs a lot of maintenance. This was rated as a 4-star hotel, but it’s barely worth a 1 star rating. The rooms are bare. The tiny little television doesn’t even work. The bed was hard. The building clearly marked “Baia Del Sole Hotel Reception” has NOT been the reception building in years. The taxi driver dropped me off there because of the sign. But when I tried to check in I realized it’s just a boarded up dilapidated building that apparently has been vacant for a long time. I asked a groundskeeper where to checkin and he told me the Mercure Hotel across the street had merged with the hotel some time ago and that’s where I needed to check in. I had to drag my bags across the street and some maybe 200 meters to their reception building. Upon checkin, I told them about the problem. The girl at reception said, “yeah, everyone has that problem when they checkin.” I said, well please tell the manager. This can be easily fixed with a new sign. She said, “I have never even met the manager.” She laughed and continued, “maybe he doesn’t even exist.” This is a terrible hotel. If you decide to stay here despite this review definitely do not expect this to be anywhere near a 4-star hotel! You have been warned!

Ottima posizione per chi sbarca dal porto di Civitavecchia. Comodo parcheggio privato molto ampio, buona colazione a buffet e personale gentilissimo. Ci sarebbero alcune cose da sistemare a livello funzionale nella camera ma tutto sommato lo consiglio vivamente.

Please under any circumstance do not book this property. It is unsafe and disgusting. The entire property needs to be demolished. There is black mold in the bathroom which is a health hazard, the beds are filled with spiders and bugs so you will itch all entire night and not sleep. The property is entirely falsely advertised. When you book on expedia, you book based on the information available. The pictures are not at all an accurate depiction of the property and the amenities and services listed are not available at all. The pool does not belong to the property even though it is listed as though it is and you need to pay to access it. The linen is filled with dirt and the hair of previous guests on pillows meaning they do not service each apartment between stays. This is beyond disgusting and unhygienic and a breach of consumer safety in hotels. This is also listed as a 3 star, it is barely a functioning 1 star hotel again misleading guests. The staff are rude when you raise concerns: they walk away from you when you are speaking or shout at you. I took photos of the dirt and hair on the pillow to post online and the staff shouted and asked me to stop taking photos of the dirty unhygienic conditions. We asked to be refunded for our stay since we could not use the black mold shower, nor the tv which does not work, nor sleep in the beds causing us to itch. None was provided. This is unethical business practice and misleading information is being provided on expedia.

We were not made aware about whatever construction was going to be taken place that would make us have to walk with our large luggage from the neighboring hotel to check in and to return to the building of this establishment. If we had known we would have canceled. It was an inconvenience for us and no one offered to assist with helping us to go back to Baia del Sole. The signage was super confusing. There were no amenities at all and the building just seemed abandoned.

We needed a hotel for the night from getting off a cruise in civitavecchia. We range the Hotel to arrange a taxi from port who said we can just get one from the port. This was not the case taxi drivers would only go to Rome airport. We got a shuttle to outside the port and still no one would take us. We rang the hotel but they hung up on us. Very poor customer service. When we did get there via a tuc tuc an hour after asking everyone and my young children crying in the heat! The reception was closed and looked derelict! We eventually found a notice in one of the windows saying checkin at the mercury hotel which was next door. We had to lug our luggage over there to then go back as was staying in the hotel which had no reception! Would not come back to civitaveecchia if you paid me. Taxi drivers out to rob you

Hotels.com has this listed as a 4 star hotel. This was barely a 1 star hotel. The entire room smelled like cigarette smoke. It was run down and dirty. We had no water all morning. There were only sheets on the bed, no blankets. We had a two room unit and only one of the two air conditioning units worked. The tv was the same size as my iPad. We had to walk from the very back of the complex to the reception area every time we had to contact the front desk because they don’t ever answer the phone number they provide for you to call. Requested a private taxi to get us to the port the next morning for a cruise and wound up having to share the taxi with five others. Will definitely not be sing this hotel again.

The pool was not included, I didn’t feel safe here. The staff was very rude and the check in desk wasn’t even at the property. I don’t recommend.

Let me say our room was clean and the AC worked. But…the in room phone and the safe didn’t. There was no fridge, and no glasses. The room door scrapped along the floor. At the main building, the terrace restaurant was beautiful looking out over the sea. Food was delicious, but twice they put dishes in front of me I didn’t order. Then brought our two orders and put them down opposite to who ordered them. The Hotel Manager was unfriendly and butt’s in when my wife was dealing with the desk clerk, no “excuse me” or apology. The pool cost €10 per person, not mentioned in Expedia, and wasn’t very clean, with garbage, spent water balloons and cigarette butts strewn about. They don’t supply towels unless you brought bath towels from your room, which my wife went back to retrieve, as that was never mentioned. Where we stayed was on an adjacent property, not where you check in, so a fair walk to partake in a disappointing breakfast, as well. The Bar is two couches and two arm chairs with no AC and no ceiling fans. I rated this property as Poor, which was only saved by the clean room, AC and delicious dinner on a beautiful terrace. Overall…👎.

The staff was great and very helpful. Great customer service. The hotel was clean and comfortable. My only complain is the room air conditioner did not work properly, it would constantly turn off until it failed. The swimming pool needed service. The hotel is a old style hotel but very well taken care.

Le service des gens sur place était impeccable

Am Meer war toll (saubere Wasser ). Ruhige -mittelruhige Lage

Ottima posizione per chi sbarca dal porto di Civitavecchia. Comodo parcheggio privato molto ampio, buona colazione a buffet e personale gentilissimo. Ci sarebbero alcune cose da sistemare a livello funzionale nella camera ma tutto sommato lo consiglio vivamente.

Bellissima la vista, bellissima la posizione. Comodo e ampio il parcheggio Hotel lasciato andare: scarico del water scarsissimo, calcare su tutta la doccia, mancanza del miscelatore sul lavandino. Televisione con decoder digitale terrestre a parte e relativo telecomando con canali sparsi e canali tradizionali impossibili da localizzare (trovato anche Sky hotel). Letto molto scomodo e posizionato senza possibilità di accendere/ spegnere la luce senza alzarsi. Porta finestra rotta e da aprire e chiudere con chiavistello. Nesessita una ristrutturata decisa per valorizzare la posizione e la vista sul mare.

Nice balcony room overlooking the sea

It listed a gym, there is no gym, listed a pool , it did have one with no water in it, second pool was roped off with green water and cats using its a a drinking fountain, location is kind of far from the train station and very far from the port, room was clean, only half a shower door, they did have toilet paper, coffee was good , complemetary breakfast was so so

This property is def outdated! The room was extremely small. The triple room came with a queen and tiny twin bed. The bed mattresses were not comfortable at all as they were worn and extra small. The TV was the size of a computer screen. The room also had an odor. The location is not optimal to food or shopping. We checked in and immediately checked out! We were told to contact Expedia for a refund. Do not stay here!!

The property have area for a nice area for walking, a beautiful ocean view, a coozy dinner. The facility needs to improve better cleaning, the srea has a clay tennis court and there was a lot dust in the outside.

cercano al puerto, desayuno muy bueno, pero le falta mantenimiento, las jambas de las puerta se desprendieron y una ventana no cerraba.

Unfortunately this is not a hotel we would choose to go to again. Very old and run down. I booked this as it had a pool and when we got there the pool was closed. The staff were friendly and the veiw from our room was lovely. Beds are old and uncomfortable. Not close to shops.

Je ne recommande pas tout cet hôtel. Déjeuner froid. Loin de tout. Tout tombe en ruine. Très déçu

Asciugamano sporco di rossetto. Ristorante freddo senza un minimo di riscaldamento. Contorno di spinaci congelati. L’attesa da parte del cameriere di ricevere il piatto in sostituzione o quantomeno riscaldato dopo un quarto d’ora doveva ancora esservi servito. Appena arrivato in ristorante ho dovuto attendere poco più di 15 minuti Prima che arrivasse il mio personale dopo una mia richiesta.

The room was vintage and the plumbing gurgled all night. Floors were not fully cleaned. Certain food items ran out a couple of hours early. Staff tried to be friendly and helpful but claimed to be unable to address shortfalls.

Ottima posizione per chi sbarca dal porto di Civitavecchia. Comodo parcheggio privato molto ampio, buona colazione a buffet e personale gentilissimo. Ci sarebbero alcune cose da sistemare a livello funzionale nella camera ma tutto sommato lo consiglio vivamente.

Our room was generally clean. The toilet was badly stained. The bathroom lighting above the sink & mirror did not work. The TV worked electrically but no programming was available. The electric heat pump did not work so we had no heat and the room was cool. We managed with extra blankets on our bed at night. I informed management but it was not fixed during our one night stay. We enjoyed the free breakfast. The price & quality of the evening dinner was good.

It listed a gym, there is no gym, listed a pool , it did have one with no water in it, second pool was roped off with green water and cats using its a a drinking fountain, location is kind of far from the train station and very far from the port, room was clean, only half a shower door, they did have toilet paper, coffee was good , complemetary breakfast was so so

El desayuno es riquisimo, lastima que no tiene pisicin ni opcion para meterse al mar.

Let me say our room was clean and the AC worked. But…the in room phone and the safe didn’t. There was no fridge, and no glasses. The room door scrapped along the floor. At the main building, the terrace restaurant was beautiful looking out over the sea. Food was delicious, but twice they put dishes in front of me I didn’t order. Then brought our two orders and put them down opposite to who ordered them. The Hotel Manager was unfriendly and butt’s in when my wife was dealing with the desk clerk, no “excuse me” or apology. The pool cost €10 per person, not mentioned in Expedia, and wasn’t very clean, with garbage, spent water balloons and cigarette butts strewn about. They don’t supply towels unless you brought bath towels from your room, which my wife went back to retrieve, as that was never mentioned. Where we stayed was on an adjacent property, not where you check in, so a fair walk to partake in a disappointing breakfast, as well. The Bar is two couches and two arm chairs with no AC and no ceiling fans. I rated this property as Poor, which was only saved by the clean room, AC and delicious dinner on a beautiful terrace. Overall…👎.

cercano al puerto, desayuno muy bueno, pero le falta mantenimiento, las jambas de las puerta se desprendieron y una ventana no cerraba.

Je ne recommande pas tout cet hôtel. Déjeuner froid. Loin de tout. Tout tombe en ruine. Très déçu

Friendly staff. Clean room. Yummy breakfast. Property grounds need attention (grass needed cutting and trimming).