Desert Isle of Palm Springs

Loved it all, we will return

Great resort this is much more than a hotel, close to a lot of activities.

Very nice place more than accommodating. Reason I would not stay again it is near a well traveled route and the noise was heard around the clock inside. Maybe the windows need to be upgraded to help with this.

Great resort lots of amenity.

I am writing regarding my recent stay at Desert Isle of Palm Springs on March 27–28, which I booked through Hotels.com. During my stay, I encountered numerous cockroaches inside my room. This was not an isolated incident—I recorded multiple videos documenting the issue. The presence of pests made the room unsanitary and effectively uninhabitable. This experience falls well below basic hospitality and health standards and is not consistent with what was advertised at the time of booking. Given the severity of the issue, I am requesting a full refund for my stay. I have also opened a case with Hotels.com and will be providing them with my documentation. Please let me know how you would like to resolve this matter promptly.