Three Bears Waterpark Resort Near Tomah, Ascend Collection Hotel

The water was cold. My kids were shivering the whole time. The website clearly says one hot tub is working, but it’s not. Both hot tubs were out, they kept saying they would get it working, but they never did. A lifeguard said that hot tub has been broken down for months, and the haven’t updated the website. The arcade also was not working the first night and it was super hot like a sauna in the arcade. The bar wouldn’t open until 4. The floors were dirty.

Hot tub was cold.

The staff was friendly, the bathroom in our room wasn't very clean, the hot tub was broken, the lazy river was a fun but the water was a bit cold and the air was cold so we didn't stay as long in the pool as usual because we got uncomfortably cold.

Over charged at the hotel, called multiple times and sent email and the hotel has still failed to resolve the issue.

The room was filthy. Floors were sticky, bedding looked unwashed. The pool area is run down. We also ended up getting bed bugs from this place. When I called and spoke to someone about it they just said they would talk to management and hung up on me. The service is absolutely terrible here. This was not worth the money I paid at all. I'm extremely disappointed and the management there should be ashamed of themselves.