Three Bears Waterpark Resort Near Tomah, an Ascend Collection Hotel

Liked that there was an inside and outside water park. Water fountains on our floor didn’t work, no Kleenex in the room. Lazy river was not working so you had to walk your way through it or have someone push/pull you otherwise you crept along.

The room was clean and nicely stocked. Floors were a little dirty. Was disappointed to find out the indoor/ outdoor hot tub was not working and worse yet, they were not planning on fixing it. They also talk about lots of upgrades but all I seen was the check in desk was moved and the restaurant and pizza place was combined and it wasn't a regular restaurant but more of a snack bar. No regular menus and meals. Disappointing since there isn't much for restaurants close by. Overall it seems like this place is going down hill and the new owners don't want to put the money in to it to keep things up which in the long run will make them lose customers.

The indoor water park was nice, and great for kids. Although, it does need a cleaning. Dirt in the water and on the bottom of the pool. Room was spacious and bathroom was decent size. Shower was equipped with the soap, shampoo, and conditioner bottles, however ours were empty and the front desk did not have replacements, but the front lobby had small bottles of soap and shampoo available. Arcade upstairs had several broken games, and it was ridiculously hot. In fact, it was warm in most areas, as if the heat was on but it was in the 80’s outside. The arcade was not enjoyable due that excessive heat. The resort has a decent location and staff were friendly. We had a great time in the water park and would consider coming back if ever in the area again.

The water park is perfect size for small children. Unfortunately, there is no way to reach the snack area by lift or ramp, so if you have a stroller or special needs, you have to skip the snacks.

Have been coming for years and the last few times it's been getting bad but this time was the worst. We were here Mon-weds and even though the calendar said the outdoor pool would be open it wasn't, and yes, the weather was warm enough for it to be open. I guess they started closing both indoor and outdoor pools on Tuesdays, so we spent $300 to spend the day at Jellystone, which is always a ton of fun, but wasn't planning on going there. Ended up having to go to Tomahawk to get food because the restaurant AJ'S wasn't open and not sure if the others were. The arcade was a joke. Games weren't working and didn't give the kids the right amount of tickets they earned. The bathroom in the indoor water park didn't have paper towels and the hand dryers didn't work. It's just disappointing.

Neither hot tubs were working and no one was able to use the slides because they didn’t have staff to watch them. The staff they did have were fully clothed and you couldn’t tell who the lifeguards are. To top it off the place was so cold I was in a sweater and had put on a bathrobe on top of that to stay warm in the water park.

Staff was amazing. Very friendly. I loved the new changes with the front arrival arrea! Kids loved the indoor water park and the arcade. We nooked through this app but there was a switch up with our room. They were able to switch us to the room we needed. The addition of a few slot machines was a nice surprise as well. Overall was a very nice stay.

Don’t waste your money. Our light switch didn’t have a cover so told me to use a pen to turn it on and off. Pool has a foot of water less. Majority of the tubes were deflated. Tube slides were shut down over half the day. Tube wouldn’t drain due to hair. They said they’d send maint. Then 2 days later said oh maint can’t go in your room. Even tho they said the light switch was unsafe. Said there would be breakfast but never open Saturday. Pool said 9 but they said to try at 10.

Not enough staff help!! Waitied over an hour and half for food! Food was medeocur at best! Floors in hotel room were very dirty turned feet black! Wave pool was not on all 5 days.

Hours for breakfast and pool were incorrect. Staff was rude. The pool water was low and tubes were flat. Game room was beyond hot to the point you couldnt even stand to be in there more than 5-10 minutes max. Overall very poor experience. Also told they could not refund us any money for our poor experience as it was booked through a 3rd party

This was our 6th stay there and it was disappointing to say the least. The pools were all super cold so you couldn’t swim, we ordered pizza and it was doughy and still raw. Way under cooked. Service wasn’t as friendly as usual. Our room didn’t have heat for 2 hours, hair all over the shower walls and no shampoo or conditioner in the bottles. Our final straw was the life guard telling my kids they could not play in the little kid area because “a wasp flew towards his face and he wasn’t letting any one on the upper area for the kids.” This resort has always been so kind and sweet to us and our kids and this time they weren’t. We have loved this resort for 5 years straight and this stay was not acceptable.

My floor was not clean and the ice machine was not working but the bed was comfortable.

Room was extremely dirty! People wrote in the walls stuff running out from under refrigerator. Hair on the beds sheets stained among other things. Would not recommend.

Staff was super nice. Lobby was clean. The restaurant had limited staff and only 1 cook. Wait to get food was a little long. Not many food options. The room was dirty. Hair in shower, hair still on clean bathroom towels. Mother in laws room had dirty underwear in the drawers and condoms in night stand. Waterpark was relatively clean. There was a point in our time swimming we saw what looked like puke in the basketball pool. The kiddie area was clean and water was warm. Would not want to stay here again. Maybe go again to swim but that’s it.

I really liked the place, very helpful and attentive, but my room was not entirely clean, the floor was dirty and sandy, and the bathroom had hair. I did not report it because I had already settled.

The property needs updates .. the pool and water park is nice and very toddler friendly but the VILLAS are disgusting we may try the hotel sometime but I spent $800 on a villa and it was disgusting the floor was very dirty our feet turned black from walking from the front to the bathroom area the beds are very uncomfortable feels like you are sleeping on a box spring only and the linens had stains and smell to them the whirlpool tub was disgusting I filled the tub and emptied it before getting in and it had dead skin and like black sludge come out of it and the kitchen was gross there was grease all over the stove and oven was smoking .. the blinds had food all over them and the couches had a terrible odor .. definitely needs better house keeping and more educated staff .. no one knew anything we were checked in late .. check in time was 4 we didn’t get in til 5 due to hosue keeping there were no golf carts left and NO TOWELS for the pool area and it was not even BUSY ! we saw maybe 10 people in the pool area this hotel and resort could be SO MUCH BETTER if they had more staffing and better house keeping ! Or maybe pay your employees more so they do a better job ?!

The room was nice but no washcloths. We did get some when we asked though. The floors were very dirty in the room. Restaurant is only open certain hours on the weekend only. Staff is very limited. They have one person for front desk, restaurant and cafe at times. Makes for longer wait times.

Nice that the rooms have been updated but cleaning could be better so we dont find clumps of dark hairs below the sink when were both blondes. The i door/ourdoor hot tub was disgusting with dirt all along the floor. The ourside jets did not work. Clearly the tile and rock areas that are missing or cracked need to be replaced. Great service at the front desk and pub.

Room was fairly clean. Comfy bed and pillows.

Not enough staff help!! Waitied over an hour and half for food! Food was medeocur at best! Floors in hotel room were very dirty turned feet black! Wave pool was not on all 5 days.

The staff was very friendly and helpful. The resort was nice for an overnight visit however I feel like there couls be some updates made throughout to include expanding and updating the outside Waterpark. Online it seemed bigger and it could use some sprucing up. The mini golf should be included with room. The whole mini golf area needs revamping. The rooms were ok but they could include coffee pot and also could use cleaning under and behind furniture. Overall it was a nice overnight getaway.

Overall, our family stay was enjoyable. The rooms were remodeled and they are really nice. My only complaint would be the garbage cans. They are so small and fill up so fast! Kind of ridiculous especially for a family staying longer than a day. Also, our room had an air conditioner that kept blowing out weird dirt as the filter needed to be replaced. It was gross.

Pros: wasn’t pack during our stay, waterpark was clean and had plenty to enjoy for a small resort. Lobby was clean and staffs were friendly and helpful. Newly renovated room, clean sheets and new tv. Cons: a lot of arcade games were broken and you have to use cash to purchase an arcade card. The halls and stairs were dirty and could really use a vacuum. The rooms were newly renovated and was nice and clean, but the walls are paper thin. You could literally listen into the next room. The people upstairs were also extremely loud and you could hear loud stomping. Our room has a nice balcony but right outside our room was the dumpster. Bring your own towels because they don’t provide bath towels.

We just returned from our first trip to 3 bears and it was amazing. Perfect spring break spot for our 3 young kids. The staff was so friendly (Pete was my favorite) but they all listened to my kids stories which was so sweet. We absolutely loved swimming! The kid area was perfect for our boys to just run around and play, the wave pool and lazy river were favorites as well. The room was a family suite and it was spacious and clean. Couldn't recommend this place more to families with young kids. We will be going back.

Updated rooms were nice. Staff was very friendly and helpful.

Hotel is one of our favorites! Only complaint this time was we were supposed to have a pullout couch for our 6 year old, but we had two chairs so no where for him to sleep! And no coffee pot! Thankfully downstairs had complimentary coffee!! Overall great family place

Pleasant trip. Rooms did not have bunk beds like it stated. Long walk from the water park. Didn't realize we were being put in a villa not a hotel room. Friendly arrival desk person, departure person just blah. Nice place tho. Daughter had a blast.

The air handler unit is very noisy. The road noise is loud when you turn off the air handler unit!

Beds are little hard pillows too soft

Amazing experience from the second we arrived. While checking in, the staff offered for our kids to do a scavenger hunt in the lobby. When they were done, they gave the kids rice crispy treats! The room was nice, clean, and the beds were SO comfortable. The waterpark is absolutely perfect for our kids ages (7 and 10). They had a blast on the water slides. The only bummer was the indoor / outdoor hot tub was closed. I was really looking forward to that one, but there was another indoor hot tub, so not a huge deal. In the morning, the kids were so excited to see that the arcade was already open at 7am. A staff member also informed us that the lasermaze was free all day. Although we didn’t have the buffet, it looked amazing and was priced very reasonably. There was free coffee and a bin of fruit roll ups for the kids. Overall, the staff was extremely kind, helpful and went above and beyond to make our experience amazing. We were very impressed by three bears and will absolutely be back!!

Front Desk Lexi was amazing Very friendly, knowledgeable and when we called she was able to accommodate an early check in. She was great with the kids. We loved the pizza and the young lady who took our order was great. Very nice stay

Negatives: The hair dryer they provide in the room sparked and smoked so I called down to get it fixed. 9 hours later I returned and it still wasn't fixed so I went to the front desk and they explained that the maintenance man couldn't get in because they couldn't find the master key. The hotel bar was closed the whole weekend, which is one of the amenities we really wanted for hanging out since it was a family reunion. The air conditioning in the room smelled like damp basement and when I tried to turn it down the heat kicked in and smelled like something burning The party room for the reunion was really hot, I don't think the air was working at all. Lots of sweating. One of the hot tubs was closed in the water park due to a leak and the space was not very well lit. Positives: pool areas had lots of lifeguards They allowed us to use a firepit outside of the banquet room which was nice once the sun went down. They gave us a huge banquet room and our bartender was great and the catered food was good. Breakfast was good and good portions, but restaurant reminded me of a roller rink snack bar instead of a real restaurant. Over all the place was run down and understaffed.

Great stay for the family , staff very nice and friendly

We shouldn’t have booked this stay through Expedia. We were surprised to find out after booking that the water park (the main feature) is closed most of the time. I guess that information is on their actual site and it really should have been on Expedia’s site. Also, the restaurants in the resort are only open when the water park is. So they were closed most of our stay and the nearest restaurants are 12 minutes away. For the last two days of our stay, they were updating furniture and fixtures in the rooms, so we couldn’t easily get past all the boxes and furniture stacked up in the hallway. Apart from all this, the staff was friendly and it really is a great place to visit with family! We hope to go back one day. I’d just plan a Friday-Sunday stay next time!

We had a great time during our stay. But like most places, three bears has been affected by post pandemic staffing shortages. It was very understaffed during our stay but the few staff that were there were wonderful.

Staff was amazing. Very friendly. I loved the new changes with the front arrival arrea! Kids loved the indoor water park and the arcade. We nooked through this app but there was a switch up with our room. They were able to switch us to the room we needed. The addition of a few slot machines was a nice surprise as well. Overall was a very nice stay.

Very nice resort and has allot to offer BUT half the things are not open because they don’t have staff to run it. Rooms had to be changed 2 times because of broken air conditioning. $15 breakfast but out of everything. Kids had fun tho!

Hotel was understaffed. Big restaurant was closed, Staff at Pub restaurant was rude, turning people. This was the only place to eat and refused to serve families eith children. You offer these services but yet we were not served. When asked for menus, she told us went serving for 1/2 hour, which we were already seated prior to turning families away , then dhe grabbed paper menus and slammed on our table. Wr left, very rude.

A positive shout out to David and Theresa. The front-end manager did go above and beyond when she was finally in. The staff said they tried to call and message her, but she had no information from them which caused issues with our celebration that she fixed. Our reservation was also messed up, so we almost lost our room. Housekeeping was nice, but a translator was needed (Google is great). The MAXIMUM depth anywhere is 4' in the water and averages between 3'-3'6". One of the lifeguards even told me she couldn't even swim! This is definitely a little children's place. The closest place to do anything really is Tomah, and that's a slight drive unless you rent carts. The main few staff members were run ragged, as there was no employees available to do anything; therefore the bar was almost always closed. PS. The resort air conditioner was broken, and the air was dead/stale. There should at least be fans used for the comfort of everyone!!!

Amazing experience from the second we arrived. While checking in, the staff offered for our kids to do a scavenger hunt in the lobby. When they were done, they gave the kids rice crispy treats! The room was nice, clean, and the beds were SO comfortable. The waterpark is absolutely perfect for our kids ages (7 and 10). They had a blast on the water slides. The only bummer was the indoor / outdoor hot tub was closed. I was really looking forward to that one, but there was another indoor hot tub, so not a huge deal. In the morning, the kids were so excited to see that the arcade was already open at 7am. A staff member also informed us that the lasermaze was free all day. Although we didn’t have the buffet, it looked amazing and was priced very reasonably. There was free coffee and a bin of fruit roll ups for the kids. Overall, the staff was extremely kind, helpful and went above and beyond to make our experience amazing. We were very impressed by three bears and will absolutely be back!!

Was there last summer under the old ownership. Place was great. To be honest the new ownership has a lot of improvements to do!! Pools were cold hot tub wasn’t even as warm as a bathtub. Air was so cold kids could not be in water long. No restaurant anymore just bar food like you can get at any poolside cafe or fair . The nice thing is the location but being out in the middle of nowhere to not have a full restaurant anymore there’s nothing to eat except pizza or fried chicken from a gas station. Overall, the changes that were made honestly I believe we’re only to save money. It used to be a really nice resort. It was very disappointed.

The indoor water park was nice, and great for kids. Although, it does need a cleaning. Dirt in the water and on the bottom of the pool. Room was spacious and bathroom was decent size. Shower was equipped with the soap, shampoo, and conditioner bottles, however ours were empty and the front desk did not have replacements, but the front lobby had small bottles of soap and shampoo available. Arcade upstairs had several broken games, and it was ridiculously hot. In fact, it was warm in most areas, as if the heat was on but it was in the 80’s outside. The arcade was not enjoyable due that excessive heat. The resort has a decent location and staff were friendly. We had a great time in the water park and would consider coming back if ever in the area again.

peaceful get away spot

Maybe waiting on a round of funding or something great location still still adequate for little ones Far cry from 2019

Parking is an issue. I thought that when I booked on Expedia it was all inclusive with resort, but I was surprised to be charged extra resort fee when I checked in. My room smelled like someone smoked weed. Dining options are limited here. The water park is fun but gets old quickly, but there is an arcade to add to the fun.

Hotel is one of our favorites! Only complaint this time was we were supposed to have a pullout couch for our 6 year old, but we had two chairs so no where for him to sleep! And no coffee pot! Thankfully downstairs had complimentary coffee!! Overall great family place

We shouldn’t have booked this stay through Expedia. We were surprised to find out after booking that the water park (the main feature) is closed most of the time. I guess that information is on their actual site and it really should have been on Expedia’s site. Also, the restaurants in the resort are only open when the water park is. So they were closed most of our stay and the nearest restaurants are 12 minutes away. For the last two days of our stay, they were updating furniture and fixtures in the rooms, so we couldn’t easily get past all the boxes and furniture stacked up in the hallway. Apart from all this, the staff was friendly and it really is a great place to visit with family! We hope to go back one day. I’d just plan a Friday-Sunday stay next time!

Parking was not close. Parking lot was full when we checked in. Food was good and staff was good. Seemed short staffed for the supper hour but they did great.

First time here and we LOVED it. The waterpark is perfect. I love their little cafe that you can get stuff from 24/7. Rooms were very clean and comfortable. We will absolutely be back.

A positive shout out to David and Theresa. The front-end manager did go above and beyond when she was finally in. The staff said they tried to call and message her, but she had no information from them which caused issues with our celebration that she fixed. Our reservation was also messed up, so we almost lost our room. Housekeeping was nice, but a translator was needed (Google is great). The MAXIMUM depth anywhere is 4' in the water and averages between 3'-3'6". One of the lifeguards even told me she couldn't even swim! This is definitely a little children's place. The closest place to do anything really is Tomah, and that's a slight drive unless you rent carts. The main few staff members were run ragged, as there was no employees available to do anything; therefore the bar was almost always closed. PS. The resort air conditioner was broken, and the air was dead/stale. There should at least be fans used for the comfort of everyone!!!

Was there last summer under the old ownership. Place was great. To be honest the new ownership has a lot of improvements to do!! Pools were cold hot tub wasn’t even as warm as a bathtub. Air was so cold kids could not be in water long. No restaurant anymore just bar food like you can get at any poolside cafe or fair . The nice thing is the location but being out in the middle of nowhere to not have a full restaurant anymore there’s nothing to eat except pizza or fried chicken from a gas station. Overall, the changes that were made honestly I believe we’re only to save money. It used to be a really nice resort. It was very disappointed.

Negatives: The hair dryer they provide in the room sparked and smoked so I called down to get it fixed. 9 hours later I returned and it still wasn't fixed so I went to the front desk and they explained that the maintenance man couldn't get in because they couldn't find the master key. The hotel bar was closed the whole weekend, which is one of the amenities we really wanted for hanging out since it was a family reunion. The air conditioning in the room smelled like damp basement and when I tried to turn it down the heat kicked in and smelled like something burning The party room for the reunion was really hot, I don't think the air was working at all. Lots of sweating. One of the hot tubs was closed in the water park due to a leak and the space was not very well lit. Positives: pool areas had lots of lifeguards They allowed us to use a firepit outside of the banquet room which was nice once the sun went down. They gave us a huge banquet room and our bartender was great and the catered food was good. Breakfast was good and good portions, but restaurant reminded me of a roller rink snack bar instead of a real restaurant. Over all the place was run down and understaffed.

We ultimately enjoyed our time, however if we were to go back prior to any updates we would do things differently. There was only one restaurant open and it was SLOW. Even if we were the only family ordering it took over an hour to get our food. Didn’t matter what time of day or what we ordered. It was quite mind boggling how scrambled eggs and a waffle could take that long?! So if we stayed again we would make sure we brought things for some breakfasts and lunches. It was a bummer the outdoor food wasn’t open as we spent a good chunk of our time there. Again, if we were to be back we would bring more food/snacks for pool time. We ate out for dinner all 3 nights we were there (The Pines right down the road was awesome!). Both pools are nice and the kids loved them. But they couldn’t use the basketball hoops in the outdoor pool because they were so rusted they might break. Indoor waterpark the only issue was tubes, by the afternoon you would be hard pressed to find one inflated enough to use. I understand they are short staffed but should have someone walking around during the day to reinflate them. When we got to our room the mini fridge was leaking and the floor was wet in front of it. The front desk gave us towels and said maintenance wouldn’t be in until the next day. Mini golf was fun but $10/person each time is a lot if you are staying! Should have a deal of some sort, unlimited golf for $X. Staff was friendly! Live music was fun on Friday night!

The breakfast buffett was better than many hotels/resorts we have stayed at with something for everyone. The waterpark in the resort was also fun and would definetley come back.

Restaurant not open after 10am and the pub isn’t open at all. Breakfast buffet wasn’t filled.

The water park was worth the trip! The individual staff members were great, but they seemed understaffed and ran out of most menu items at most if not all onsite dining places by Saturday evening.

The water park was very nice. We enjoyed it a lot. The restaurant by the front desk had terrible food which took almost two hours to get. They ran out of towels by three o’clock. None in our motel room or water park. They would not have any until the next day. Many many guests were complaining. To not have any towels in a motel room is unacceptable.

The air conditioning was out in the lobby and restaurant all four days. The floors in our room made our feet turn black. It took two hours to get or pizza that we ordered in the restaurant. Then when we got it, it was the wrong kind.

Everything was really nice, except the 1928 Restaurant we ended up walking out after ordering and not receiving our drinks after 20 minutes. This is the second time that has happened at that Restaurant guess we won't be going back there. We will definitely return to the resort!

Hotel was understaffed. Big restaurant was closed, Staff at Pub restaurant was rude, turning people. This was the only place to eat and refused to serve families eith children. You offer these services but yet we were not served. When asked for menus, she told us went serving for 1/2 hour, which we were already seated prior to turning families away , then dhe grabbed paper menus and slammed on our table. Wr left, very rude.