The Fitzwilliam Hotel

The hotel simply put is a pig sty! Avoid at all costs! We were locked in and could not get out until 8am in the morning. All exits incluing fire exits were blocked. I made a complaint to head office and they are as rude as the staff! The room was full of spiders. We ended up sleeping head to toe in a sigle bed (had booked a twin room) and as I said we could not leave the property as exits were locked. Refused a refund even with evidence.

Stayed for two nights, bed was comfy and you get what you pay for the price,nothing fancy but everything was clean. The only downside that I didn’t enjoy was the cleaner blaring her radio of classic fm at 8am at full blast. Did not enjoy that wake up call!!! Maybe some earphones wouldn’t go a miss! Besides that, no complaints what so ever!

The room was clean, but basic. Bed was ok. No reading lights in the room. The only way to be able to read was to have the main lights on. There were no hooks in the bathroom to hang clothing. No shelf either, the only "shelf" was the top of the toilet cistern. No literature about anything at all, times of meals etc. It was only when we went to get breakfast on the first morning that we found out that that was at extra charge, the price paid was room only. We only had one breakfast at the hotel, we ate out for all meals during the rest of our stay. Not good value for money. We will not be using this hotel again.

After booking this property for me and my kids waited for manager to call me over a week walls and skirting food on them hairs in the beds family friendly pub yet kids out bar by 8 and party blasting music till late more like a pub from shameless after numerous calls from myself got nowhere defo will not stay again

Staff friendlyand helpful .good parking and good food menu .all good Diane