Le Cavalier du Moulin - M11
158 $US
/nuit
Moyenne pour septembre
Prix pour Le Cavalier du Moulin - M11
Sélectionnez les dates pour voir les prix et les disponibilités
158 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Le Cavalier du Moulin - M11, les prix par nuit s'élèvent en moyenne à 83 $US pendant le mois le moins cher (mars) et à 185 $US pendant le mois le plus cher (août), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 98 $US |
| février | 112 $US |
| mars | 83 $US |
| avril | 94 $US |
| mai | 118 $US |
| juin | 150 $US |
| juillet | 181 $US |
| août | 185 $US |
| septembre | 158 $US |
| octobre | 143 $US |
| novembre | 107 $US |
| décembre | 164 $US |
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sept. · 158 $US
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Le plus cher : août (env. 185 $US)
Le moins cher : mars (env. 83 $US)
À propos de cet établissement
Appart'hôtel idéalement situé avec des chambres climatisées et des téléviseurs à écran plat, à quelques pas du Château Frontenac et de la Grande Allée.
Emplacement
Dans le quartier Vieux-Québec à Québec, vous trouverez Hotel Le Cavalier - M11 près d'une station de métro. Si les célèbres Château Frontenac et Citadelle de Québec figurent parmi les immanquables, les voyageurs en mal de shopping se tourneront vers les non moins emblématiques Grande Allée et Quartier Petit Champlain. Envie de vibrer le temps d'une soirée ? Consultez l'affiche des illustres Centre des congrès de Québec et Salle omnisports Centre Vidéotron.
Options de chambre
18
Classic Apartment
Détails de la chambre
1 Lit Double
Couchages 2
240 ft²
Vue sur la courVue sur une rue calmeClimatisationChauffageRéfrigérateur
18
Apartment Split Level
Détails de la chambre
1 Lit Double
1 Canapé-Lit
Couchages 3
180 ft²
Vue sur la courVue sur une rue calmeClimatisationChauffageKitchenette
18
Deluxe Apartment
Détails de la chambre
2 Lits Doubles
Couchages 4
125 ft²
Vue sur la courClimatisationChauffageRéfrigérateur
11
Two-Bedroom Suite
Détails de la chambre
1 Lit Double
1 Lit Double
Couchages 4
180 ft²
Vue sur la courClimatisationChauffageRéfrigérateur
15
Superior Apartment
Détails de la chambre
2 Lits Doubles
1 Canapé-Lit
Couchages 6
260 ft²
Vue sur la courVue sur une rue calmeClimatisationChauffageKitchenette
18
Studio Apartment
Détails de la chambre
1 Lit Double
Couchages 2
115 ft²
Vue sur la villeVue sur la courClimatisationChauffageKitchenette
Avis des voyageurs sur Le Cavalier du Moulin - M11
7.5
Bien
Basé sur 318 avis vérifiés
Qui séjourne ici ?
Couples
73%
Familles
10%
Groupes
16%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Le Cavalier du Moulin - M11 propose un hébergement économique avec enregistrement autonome dans un bâtiment historique du Vieux-Québec, très apprécié pour son emplacement central et sa commodité piétonne, mais avec de nombreux escaliers, pas d'ascenseur et un accès parfois via une ruelle ou une entrée discrète.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Le Cavalier du Moulin - M11 propose un hébergement économique avec enregistrement autonome dans un bâtiment historique du Vieux-Québec, très apprécié pour son emplacement central et sa commodité piétonne, mais avec de nombreux escaliers, pas d'ascenseur et un accès parfois via une ruelle ou une entrée discrète.
Les avis sur le service sont mitigés : certains clients ont trouvé les réponses aux messages rapides et utiles, tandis que d'autres ont eu du mal à joindre quelqu'un ou ont reçu des codes de porte incorrects ou tardifs. Les chambres varient de simples et confortables à datées et exiguës, avec des problèmes d'entretien récurrents tels que la climatisation faible ou cassée, un éclairage et des prises limités, des téléviseurs ne fonctionnant pas et un bruit occasionnel. La propreté est variable, avec plusieurs séjours propres signalés, mais aussi des plaintes concernant des tapis ou des salles de bains sales et du linge taché. Attendez-vous à un séjour sans fioritures qui privilégie l'emplacement par rapport aux équipements et au service traditionnel.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
De nombreux commentaires mentionnent de nombreux escaliers et l'absence d'ascenseur, avec certains escaliers sombres ou instables. Le parking est situé à l'extérieur et peut être difficile à trouver ou complet, avec des indications confuses et un coût supplémentaire ; certains ont trouvé un garage à proximité pratique.
Avis de voyageur à ce sujet
8
Wendy
27 juil. 2025
·
A séjourné 1 nuit
We booked this property with a filter on requiring parking. This property on Expedia said parking was available. We knew we would have to pay. Being in downtown old Quebec it is very busy with one-way streets and the address they gave for the parking garage was not easy to find. The number on the street was actually a store. After multiple trips around the block in traffic and heat and a few attempts to call them to get clarification, We were eventually told the entrance is at the next block and around the corner. This is something simple that should be told When the parking lot is recommended. The only other issue we had was that the toilet did not flush well. Sometimes it took a couple flushes to even get a small amount of toilet paper down. We did not do anything to plug the toilet. It was like that when we arrived. Otherwise, the bed was comfortable and it was spacious. The air conditioner worked well.
We booked this property with a filter on requiring parking. This property on Expedia said parking was available. We knew we would have to pay. Being in downtown old Quebec it is very busy with one-way streets and the address they gave for the parking garage was not easy to find. The number on the street was actually a store. After multiple trips around the block in traffic and heat and a few attempts to call them to get clarification, We were eventually told the entrance is at the next block and around the corner. This is something simple that should be told When the parking lot is recommended. The only other issue we had was that the toilet did not flush well. Sometimes it took a couple flushes to even get a small amount of toilet paper down. We did not do anything to plug the toilet. It was like that when we arrived. Otherwise, the bed was comfortable and it was spacious. The air conditioner worked well.
8
Dan
24 oct. 2025
·
A séjourné 2 nuits
We had a few issues. One was the code given to us online did not match the door code and I have to call several times to get the right code. The other thing you might want to improve on is the address to the parking garage entrance which is on a different street than the address given to us. since we don’t know the surroundings, it took a while to find the entrance to the parking lot. The room was nice and we enjoyed the convenience to be able to walk to wherever we want to go in old Quebec city.
We had a few issues. One was the code given to us online did not match the door code and I have to call several times to get the right code. The other thing you might want to improve on is the address to the parking garage entrance which is on a different street than the address given to us. since we don’t know the surroundings, it took a while to find the entrance to the parking lot. The room was nice and we enjoyed the convenience to be able to walk to wherever we want to go in old Quebec city.
4
Larry
8 juin 2025
·
A séjourné 1 nuit
This is not a hotel it's a B&B. No staff,no check in counter, nowhere to even stop near a front door on a busy one way street. Nowhere do they tell you the only way in is through an App with a huge safety deposit per room. There are 3 different addresses, 3 different doors (one inside a souvenir shop!!!). No directions to find a parking garage blocks up the street.Then when you finally figure it all out you have to climb 3 flights of narrow uneven stairs with all your luggage to get to your room, where the air conditioner is broke.
This is not a hotel it's a B&B. No staff,no check in counter, nowhere to even stop near a front door on a busy one way street. Nowhere do they tell you the only way in is through an App with a huge safety deposit per room. There are 3 different addresses, 3 different doors (one inside a souvenir shop!!!). No directions to find a parking garage blocks up the street.Then when you finally figure it all out you have to climb 3 flights of narrow uneven stairs with all your luggage to get to your room, where the air conditioner is broke.
4
Tom
4 oct. 2025
·
A séjourné 3 nuits
The location is perfect, just a 10 minute walk to Chateau Frontenac, but having to walk up 4 floors, the last with no handrails, was a safety risk for anyone over 60 or mobility issues. The room was tiny and bed pretty hard.
The location is perfect, just a 10 minute walk to Chateau Frontenac, but having to walk up 4 floors, the last with no handrails, was a safety risk for anyone over 60 or mobility issues. The room was tiny and bed pretty hard.
4
jaazbia
2 juil. 2025
·
A séjourné 2 nuits
It is centrally located but inside an alley
It is centrally located but inside an alley
8
Terry
8 oct. 2025
·
A séjourné 2 nuits
It's not a fancy hotel by any mean. It's in a very old small building right in the middle of old Quebec, so the room is old. But the room was clean, with clean beds and mattresses, and clean bathroom. Only thing I wanted to be improved/fixed was 1. The light on the 3rd floor was off, so it was dark and quite dangerous to go up/down the stairs. 2. Too few wall outlets. I was able to find only one spare outlet to plug in my phone charger in the bedroom. Other than that, communication was quick, location is unbeatable, parking is convenient and just across the street.
It's not a fancy hotel by any mean. It's in a very old small building right in the middle of old Quebec, so the room is old. But the room was clean, with clean beds and mattresses, and clean bathroom. Only thing I wanted to be improved/fixed was 1. The light on the 3rd floor was off, so it was dark and quite dangerous to go up/down the stairs. 2. Too few wall outlets. I was able to find only one spare outlet to plug in my phone charger in the bedroom. Other than that, communication was quick, location is unbeatable, parking is convenient and just across the street.
4
Diana
6 oct. 2025
·
A séjourné 1 nuit
El acceso al hotel está o en un callejón, o entrando a la tienda o en una puerta diminuta. Tienes que preparar el ingreso de todos los que se hospedan con tiempo para que te puedan mandar la clave de la puerta para poder entrar. No está señalado correctamente. Sin estacionamiento.
El acceso al hotel está o en un callejón, o entrando a la tienda o en una puerta diminuta. Tienes que preparar el ingreso de todos los que se hospedan con tiempo para que te puedan mandar la clave de la puerta para poder entrar. No está señalado correctamente. Sin estacionamiento.
4
John
12 oct. 2025
·
A séjourné 2 nuits
The window was broken and would not open, room was very stuffy. Shower was inconsistent temperature and water. It is an old property and we knew that but is was rundown and the electricity didn’t work for about a half hour during check out. The stairwell was pitch black. Would not recommend.
The window was broken and would not open, room was very stuffy. Shower was inconsistent temperature and water. It is an old property and we knew that but is was rundown and the electricity didn’t work for about a half hour during check out. The stairwell was pitch black. Would not recommend.
8
Carmen M
9 oct. 2025
·
A séjourné 4 nuits
Very attentive staff, room was clean, very centric. Provided late checkout at no additional cost. Just know you will have to walk through an alley where the dumpsters are. Not a pretty sight if you care about this. In the picture when booked, it showed a different apartment. So, it was a surprise.
Very attentive staff, room was clean, very centric. Provided late checkout at no additional cost. Just know you will have to walk through an alley where the dumpsters are. Not a pretty sight if you care about this. In the picture when booked, it showed a different apartment. So, it was a surprise.
4
jody-lynn
29 août 2025
·
A séjourné 2 nuits
The hotel is not maintained well. It is run down. Not overly clean. Our room was okay. Not enough towels (no one around to ask for more). Mismatched furniture that doesn’t complement the ambiance of the building. Bed was very uncomfortable. Stairs are wobbly. Carpeting really dirty. Difficult to book as well. On a plus note, it was in a great location. Lots of great restaurants, bars and coffee shops close by.
The hotel is not maintained well. It is run down. Not overly clean. Our room was okay. Not enough towels (no one around to ask for more). Mismatched furniture that doesn’t complement the ambiance of the building. Bed was very uncomfortable. Stairs are wobbly. Carpeting really dirty. Difficult to book as well. On a plus note, it was in a great location. Lots of great restaurants, bars and coffee shops close by.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les commentaires sur la propreté sont mitigés : plusieurs clients ont signalé des chambres très propres, tandis que d'autres ont noté des tapis ou des salles de bains sales, des draps tachés, de la poussière et des odeurs désagréables.
Avis de voyageur à ce sujet
10
Ginette
13 oct. 2025
·
A séjourné 1 nuit
Love the room. Very clean
Love the room. Very clean
6
Reinaldo
5 déc. 2025
·
A séjourné 3 nuits
The room was in decent shape. The floor had some dirt on it, not clearly visible but i could feel it as soon as I took my shoes off. The bathroom sink also had what appeared to be blood on it. Admittedly I never called to have it cleaned, I just avoided touching it but it was not good to walk into. I never spoke to a staff member after check in as everything was keyless entry and there was not a traditional lobby to walk into.
The room was in decent shape. The floor had some dirt on it, not clearly visible but i could feel it as soon as I took my shoes off. The bathroom sink also had what appeared to be blood on it. Admittedly I never called to have it cleaned, I just avoided touching it but it was not good to walk into. I never spoke to a staff member after check in as everything was keyless entry and there was not a traditional lobby to walk into.
2
Tamyris
12 oct. 2025
·
A séjourné 2 nuits
Terrible experience! The room had a TV, but there was no remote. When I called customer service, they told me the TV didn’t work and were completely unwilling to help. The room smelled bad and had little flies everywhere. The bathroom was filthy, with cracked and missing tiles, peeling paint, and no hot water at night. Everything felt old and neglected. We didn’t feel comfortable at all and even preferred using public restrooms instead of our own. I know it’s a budget option, but this was beyond unacceptable. Save yourself the hassle — don’t stay here!
Terrible experience! The room had a TV, but there was no remote. When I called customer service, they told me the TV didn’t work and were completely unwilling to help. The room smelled bad and had little flies everywhere. The bathroom was filthy, with cracked and missing tiles, peeling paint, and no hot water at night. Everything felt old and neglected. We didn’t feel comfortable at all and even preferred using public restrooms instead of our own. I know it’s a budget option, but this was beyond unacceptable. Save yourself the hassle — don’t stay here!
8
Catherine
6 mars 2025
·
A séjourné 1 nuit
Chambre avec salle de bain et télévision avec le câble. Suffisamment de serviettes/débarbouillettes pour chaque place à coucher (4 de chaque pour 4 places à coucher). Facile d’entrer dans l’immeuble et la chambre grâce aux codes envoyés, pas besoin de clé ni de carte. Sécuritaire. Très bien situé, près de tout dans le vieux Québec et de plusieurs restaurants. Chambre très propre.
Chambre avec salle de bain et télévision avec le câble. Suffisamment de serviettes/débarbouillettes pour chaque place à coucher (4 de chaque pour 4 places à coucher). Facile d’entrer dans l’immeuble et la chambre grâce aux codes envoyés, pas besoin de clé ni de carte. Sécuritaire. Très bien situé, près de tout dans le vieux Québec et de plusieurs restaurants. Chambre très propre.
4
Sandy
20 juil. 2025
·
A séjourné 1 nuit
Dirty stains on tub, tiles, etc. Old sunken mattresses, old comforters, AC blows cold air directly on your head, decrepit old building, old carpets, crooked stairs.
Dirty stains on tub, tiles, etc. Old sunken mattresses, old comforters, AC blows cold air directly on your head, decrepit old building, old carpets, crooked stairs.
10
Zoey
27 sept. 2025
·
A séjourné 1 nuit
Clean room, walkable location
Clean room, walkable location
4
Todd
26 juil. 2025
·
A séjourné 3 nuits
Our room was not what was expected. The shower itself was in the bedroom. The tv, cable box and fridge could not be plugged in at the same time as their location held only one double outlet. The baseboards were covered in old hair and dust. Three bath towels were left for our three night stay. No hand towels or face cloths were available. We were left with two coffee filters and had to ask for a third. The room was not cleaned during our stay.
Our room was not what was expected. The shower itself was in the bedroom. The tv, cable box and fridge could not be plugged in at the same time as their location held only one double outlet. The baseboards were covered in old hair and dust. Three bath towels were left for our three night stay. No hand towels or face cloths were available. We were left with two coffee filters and had to ask for a third. The room was not cleaned during our stay.
10
ERIN
28 nov. 2025
·
A séjourné 2 nuits
Perfect- clean, safe and quiet. The staff was very reaponsive
Perfect- clean, safe and quiet. The staff was very reaponsive
10
Nadezhda
5 avr. 2025
·
A séjourné 2 nuits
Great hotel within walking distance to all attractions. Comfortable bed and pillows. Clean room.
Great hotel within walking distance to all attractions. Comfortable bed and pillows. Clean room.
2
Gayoung
27 août 2025
·
A séjourné 1 nuit
I would give this place a zero-star rating if I could. I left within five minutes of my arrival after seeing how unhygienic it was. Almost every wall in my room looked like it was minutes away from falling off, the bed was unstable, and the sheets were dirty, with strands of hair found on them. It seemed like the room had never been cleaned since the last guest left. The room I stayed in (unit 7) looked nothing like the photos posted by this property. It was a horrible experience, and they only offered a refund of $125 instead of a full refund. STAY AWAY FROM THIS PLACE AT ALL COSTS.
I would give this place a zero-star rating if I could. I left within five minutes of my arrival after seeing how unhygienic it was. Almost every wall in my room looked like it was minutes away from falling off, the bed was unstable, and the sheets were dirty, with strands of hair found on them. It seemed like the room had never been cleaned since the last guest left. The room I stayed in (unit 7) looked nothing like the photos posted by this property. It was a horrible experience, and they only offered a refund of $125 instead of a full refund. STAY AWAY FROM THIS PLACE AT ALL COSTS.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont basiques et varient en taille ; certaines sont confortables ou comprennent une petite kitchenette, mais beaucoup notent un décor démodé et des problèmes d'entretien tels que la climatisation faible ou cassée, un nombre limité de prises ou d'éclairage, des téléviseurs ne fonctionnant pas et un bruit occasionnel.
Avis de voyageur à ce sujet
6
Kevin
3 août 2025
·
A séjourné 2 nuits
Great location, small room (with a large bathroom). Virtually everything was unplugged -- good thing we didn't want the television, because the cord was behind a large dresser and hard to get to. The tiny kitchenette was fine. But the first night the air conditioner leaked all over our clothes and the floor. We cleaned it up but, as far as we could tell, when we reported the leak, all they did was give us some clean towels; they didn't even pick up the wet ones on the floor below the air conditioner. Only one parking location was suggested and it was full. We ended up purchasing a two-night pass to the garage from a helpful shopkeeper across from the entrance. That's below-average service by the hotel. And all communications were done online; no one was onsite. It worked ok, but it wasn't our preference.
Great location, small room (with a large bathroom). Virtually everything was unplugged -- good thing we didn't want the television, because the cord was behind a large dresser and hard to get to. The tiny kitchenette was fine. But the first night the air conditioner leaked all over our clothes and the floor. We cleaned it up but, as far as we could tell, when we reported the leak, all they did was give us some clean towels; they didn't even pick up the wet ones on the floor below the air conditioner. Only one parking location was suggested and it was full. We ended up purchasing a two-night pass to the garage from a helpful shopkeeper across from the entrance. That's below-average service by the hotel. And all communications were done online; no one was onsite. It worked ok, but it wasn't our preference.
4
Tom
4 oct. 2025
·
A séjourné 3 nuits
The location is perfect, just a 10 minute walk to Chateau Frontenac, but having to walk up 4 floors, the last with no handrails, was a safety risk for anyone over 60 or mobility issues. The room was tiny and bed pretty hard.
The location is perfect, just a 10 minute walk to Chateau Frontenac, but having to walk up 4 floors, the last with no handrails, was a safety risk for anyone over 60 or mobility issues. The room was tiny and bed pretty hard.
8
Terry
8 oct. 2025
·
A séjourné 2 nuits
It's not a fancy hotel by any mean. It's in a very old small building right in the middle of old Quebec, so the room is old. But the room was clean, with clean beds and mattresses, and clean bathroom. Only thing I wanted to be improved/fixed was 1. The light on the 3rd floor was off, so it was dark and quite dangerous to go up/down the stairs. 2. Too few wall outlets. I was able to find only one spare outlet to plug in my phone charger in the bedroom. Other than that, communication was quick, location is unbeatable, parking is convenient and just across the street.
It's not a fancy hotel by any mean. It's in a very old small building right in the middle of old Quebec, so the room is old. But the room was clean, with clean beds and mattresses, and clean bathroom. Only thing I wanted to be improved/fixed was 1. The light on the 3rd floor was off, so it was dark and quite dangerous to go up/down the stairs. 2. Too few wall outlets. I was able to find only one spare outlet to plug in my phone charger in the bedroom. Other than that, communication was quick, location is unbeatable, parking is convenient and just across the street.
4
John
12 oct. 2025
·
A séjourné 2 nuits
The window was broken and would not open, room was very stuffy. Shower was inconsistent temperature and water. It is an old property and we knew that but is was rundown and the electricity didn’t work for about a half hour during check out. The stairwell was pitch black. Would not recommend.
The window was broken and would not open, room was very stuffy. Shower was inconsistent temperature and water. It is an old property and we knew that but is was rundown and the electricity didn’t work for about a half hour during check out. The stairwell was pitch black. Would not recommend.
4
Carlo
10 oct. 2025
·
A séjourné 1 nuit
Television not working, noisy place to stay cant take a good rest.
Television not working, noisy place to stay cant take a good rest.
6
Flávio Sóssio Dias
18 mars 2025
·
A séjourné 2 nuits
A foto do quanto quando aluguei e o quarto em si não eram os mesmos. O melhor do hotel sem dúvida é a localização. Das 2 camas de casal, uma era excelente e a outra muito mole. Meus filhos não gostaram. Então é um hotel prático mas razoável.
A foto do quanto quando aluguei e o quarto em si não eram os mesmos. O melhor do hotel sem dúvida é a localização. Das 2 camas de casal, uma era excelente e a outra muito mole. Meus filhos não gostaram. Então é um hotel prático mas razoável.
4
Claudia
16 mars 2025
·
A séjourné 2 nuits
My family and I spent two nights at this hotel on a March break getaway. We did not had light in the bedroom, altough I called the recommended number both days to mention that we need a light in the room and nothing happened. Forgot to day, there is virtual reception so nobody to ask for anything really. The windows were broken (bedroom and bathroom) so we were not allowed to open the window for fresh air. There was no ventilation at the bathroom and the window broken.. I would not chose again this hotel also I won't recommend to anyone.
My family and I spent two nights at this hotel on a March break getaway. We did not had light in the bedroom, altough I called the recommended number both days to mention that we need a light in the room and nothing happened. Forgot to day, there is virtual reception so nobody to ask for anything really. The windows were broken (bedroom and bathroom) so we were not allowed to open the window for fresh air. There was no ventilation at the bathroom and the window broken.. I would not chose again this hotel also I won't recommend to anyone.
4
Chantelle
17 mars 2025
·
A séjourné 3 nuits
One lamp in the whole place, overhead light and fan didn’t work. Only one plug in for charging stuff in living area but the one lamp needed to be plugged in. And it was loose.
One lamp in the whole place, overhead light and fan didn’t work. Only one plug in for charging stuff in living area but the one lamp needed to be plugged in. And it was loose.
2
Peter
26 sept. 2025
·
A séjourné 4 nuits
The bed in this hotel sagged in the middle when 2 people are in it and very hard in the middle. We kept running into each other. Our medical records show we had no back pain issues until this hotel stay. Significant back pain resulted in the first night stay where we did not sleep. This Hotel refused to fix the mattress issue after the first nignt and said they had no other room for us to use. The second night, the back pain increased and we gave up trying to sleep at 5:30 am and advised the hotel we could no longer stay in a room causing us distress and the use of medication for pain. We have traveled the world, been to Quebec City 4 times and never had a bed this bad ever. There was some settlement offered that does not cover the damages or the last minute new hotel we had to book for 2 nights close by at the lowest rate we could find with only one room left.This intial hotel asked us to give them until 9:00 am to solve the problem but they did not. We have never made a complaint against a hotel but did so with Expedia who made the booking for us. We are considering legal action to recover our damages this hotel is liable for. They also ruined a major trip to Quebec City.
The bed in this hotel sagged in the middle when 2 people are in it and very hard in the middle. We kept running into each other. Our medical records show we had no back pain issues until this hotel stay. Significant back pain resulted in the first night stay where we did not sleep. This Hotel refused to fix the mattress issue after the first nignt and said they had no other room for us to use. The second night, the back pain increased and we gave up trying to sleep at 5:30 am and advised the hotel we could no longer stay in a room causing us distress and the use of medication for pain. We have traveled the world, been to Quebec City 4 times and never had a bed this bad ever. There was some settlement offered that does not cover the damages or the last minute new hotel we had to book for 2 nights close by at the lowest rate we could find with only one room left.This intial hotel asked us to give them until 9:00 am to solve the problem but they did not. We have never made a complaint against a hotel but did so with Expedia who made the booking for us. We are considering legal action to recover our damages this hotel is liable for. They also ruined a major trip to Quebec City.
10
Katherine
17 sept. 2025
·
A séjourné 1 nuit
Excellent location. Very nice unit with well equipped kitchen.
Excellent location. Very nice unit with well equipped kitchen.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est incohérent avec l'enregistrement virtuel basé sur un code : certains clients ont reçu des réponses rapides et utiles, tandis que d'autres ont rencontré des codes incorrects ou tardifs, des difficultés à joindre le personnel, aucune assistance sur place et un soutien limité en français.
Avis de voyageur à ce sujet
8
Dan
24 oct. 2025
·
A séjourné 2 nuits
We had a few issues. One was the code given to us online did not match the door code and I have to call several times to get the right code. The other thing you might want to improve on is the address to the parking garage entrance which is on a different street than the address given to us. since we don’t know the surroundings, it took a while to find the entrance to the parking lot. The room was nice and we enjoyed the convenience to be able to walk to wherever we want to go in old Quebec city.
We had a few issues. One was the code given to us online did not match the door code and I have to call several times to get the right code. The other thing you might want to improve on is the address to the parking garage entrance which is on a different street than the address given to us. since we don’t know the surroundings, it took a while to find the entrance to the parking lot. The room was nice and we enjoyed the convenience to be able to walk to wherever we want to go in old Quebec city.
4
Judy
10 sept. 2025
·
A séjourné 1 nuit
The location is good, which is why I booked this hotel. There was no indication when I booked the hotel that it would require a nightmarish process to check in. I called for assistance 3 times and twice received help; the other time, no answer, I left a message but there was no callback.One of the two lamps in the room doesn’t work.Except for that, the room was fine.
The location is good, which is why I booked this hotel. There was no indication when I booked the hotel that it would require a nightmarish process to check in. I called for assistance 3 times and twice received help; the other time, no answer, I left a message but there was no callback.One of the two lamps in the room doesn’t work.Except for that, the room was fine.
6
Joan
22 févr. 2026
·
A séjourné 4 nuits
Room window leaked cold air. No service each day. Directions on how to enter building and rooms confusing.
Room window leaked cold air. No service each day. Directions on how to enter building and rooms confusing.
10
Prince
25 juin 2025
·
A séjourné 1 nuit
While there is no front desk, the support staff is super responsive. I saw some comments relating to that but I didn't have such an experience. Got my instructions by messaging, with an easy-to-use link. Was pretty convenient actually.
While there is no front desk, the support staff is super responsive. I saw some comments relating to that but I didn't have such an experience. Got my instructions by messaging, with an easy-to-use link. Was pretty convenient actually.
4
Stephen
21 oct. 2025
·
A séjourné 3 nuits
This property is definitley not suited for senior citizens or anyone with any type of mobility issues, or who is not tech-savvy, with it's virtual front desk. The communication was poor, as we requested a lower level room, and were placed as far away from the ground floor as possible. If it was about room selection, we should have been told that the room we selected conflicted withour request to be on a lower floor. I had to lift our suitcases up 52 steps, one step at a time. We dreaded each time we came back to the hotel because of the three flights of stairs we had to climb. The " virtual check-in" was chaotic and very unclear. We never dealth face-to-face, or even by voice, with a human. This place may be ok as a youth hostel, but other than that, I'd stay away from it.
This property is definitley not suited for senior citizens or anyone with any type of mobility issues, or who is not tech-savvy, with it's virtual front desk. The communication was poor, as we requested a lower level room, and were placed as far away from the ground floor as possible. If it was about room selection, we should have been told that the room we selected conflicted withour request to be on a lower floor. I had to lift our suitcases up 52 steps, one step at a time. We dreaded each time we came back to the hotel because of the three flights of stairs we had to climb. The " virtual check-in" was chaotic and very unclear. We never dealth face-to-face, or even by voice, with a human. This place may be ok as a youth hostel, but other than that, I'd stay away from it.
10
Nathan
24 juil. 2025
·
A séjourné 4 nuits
Great location at a great price. The property is older with no elevators, but this was all part of the charm of staying in Vieux Quebec. Staff was very responsive with any questions. There is no reception desk. Check-in information was provided the day of our arrival and for check-out we just notified them via their online portal. There were minimal outlets so I would recommend bringing your own multi-device chargers if that will be a problem for you. Nothing beats walking out the front door right into Vieux Quebec! We would definitely book here again.
Great location at a great price. The property is older with no elevators, but this was all part of the charm of staying in Vieux Quebec. Staff was very responsive with any questions. There is no reception desk. Check-in information was provided the day of our arrival and for check-out we just notified them via their online portal. There were minimal outlets so I would recommend bringing your own multi-device chargers if that will be a problem for you. Nothing beats walking out the front door right into Vieux Quebec! We would definitely book here again.
10
ERIN
28 nov. 2025
·
A séjourné 2 nuits
Perfect- clean, safe and quiet. The staff was very reaponsive
Perfect- clean, safe and quiet. The staff was very reaponsive
10
Shaza
14 oct. 2025
·
A séjourné 4 nuits
Lovely place to stay for our long weekend. Welcoming host who was always available whenever we had a question. Excellent location. Highly recommend!
Lovely place to stay for our long weekend. Welcoming host who was always available whenever we had a question. Excellent location. Highly recommend!
8
Jeffrey
5 juin 2025
·
A séjourné 2 nuits
Make sure your phone plan works in Canada, or you will not have access to the check in code for your room. Also, do NOT arrive early since the room code isn't sent to you until just before check-in time. I arrived 45 minutes early and chose to spend an extra $15 for early check in so I wouldn't have to wait around (with my special needs son), but the approval for early check in didn't arrive until check in time anyway. I am hoping the $15 charge will be cancelled. If it is, I'd like to give more stars for the overall experience. Part of the confusion was my fault.
Make sure your phone plan works in Canada, or you will not have access to the check in code for your room. Also, do NOT arrive early since the room code isn't sent to you until just before check-in time. I arrived 45 minutes early and chose to spend an extra $15 for early check in so I wouldn't have to wait around (with my special needs son), but the approval for early check in didn't arrive until check in time anyway. I am hoping the $15 charge will be cancelled. If it is, I'd like to give more stars for the overall experience. Part of the confusion was my fault.
6
Valérie
13 août 2025
·
A séjourné 1 nuit
Personne ne pouvait me parler en français, j’ai essayé de téléphoner à plusieurs reprises pour des informations et je n’ai eu aucun retour d’appel. Lorsque j’ai eu un problème de clé c’était une anglophone qui m’a répondu. Aussi, le stationnement suggéré ne prenait aucun visiteur, j’étais prise à l’entrée. Il faudrait aviser que le stationnement à cet endroit n’est pas garantie. Par contre, la chambre était propre, bien équipée et très bien située.
Personne ne pouvait me parler en français, j’ai essayé de téléphoner à plusieurs reprises pour des informations et je n’ai eu aucun retour d’appel. Lorsque j’ai eu un problème de clé c’était une anglophone qui m’a répondu. Aussi, le stationnement suggéré ne prenait aucun visiteur, j’étais prise à l’entrée. Il faudrait aviser que le stationnement à cet endroit n’est pas garantie. Par contre, la chambre était propre, bien équipée et très bien située.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
L'emplacement est constamment salué comme central et très accessible à pied dans le Vieux-Québec, à proximité des principaux sites touristiques, des restaurants et des boutiques. Certains mentionnent que l'entrée peut se faire par une ruelle ou être difficile à repérer, et que le stationnement à proximité est limité.
Avis de voyageur à ce sujet
10
Le
17 juil. 2025
·
A séjourné 2 nuits
It is quite near the center of Quebec City.
It is quite near the center of Quebec City.
8
Olivia Kaitlyn
17 févr. 2025
·
A séjourné 1 nuit
My partner and I stayed here for a quick overnight trip to celebrate the holiday. The location of this hotel was fantastic as you are right smack dab in the middle of Old Quebec. It had prime restaurants and shops and was a walkable distance from pretty much any attraction. Despite being a hotel, there is not a front reception desk and you check in on your own which my partner and I loved as it allowed us to just check right in and start exploring right away. The only thing I will say is that the amenities/ building itself is quite old which is expected for staying in the old part of the city. Specifically the room we stayed in did not have an attached bathroom, but for a 48 hour trip it didn't bother us too much! Would highly recommend for a quick budget friendly trip and will def being staying here again!
My partner and I stayed here for a quick overnight trip to celebrate the holiday. The location of this hotel was fantastic as you are right smack dab in the middle of Old Quebec. It had prime restaurants and shops and was a walkable distance from pretty much any attraction. Despite being a hotel, there is not a front reception desk and you check in on your own which my partner and I loved as it allowed us to just check right in and start exploring right away. The only thing I will say is that the amenities/ building itself is quite old which is expected for staying in the old part of the city. Specifically the room we stayed in did not have an attached bathroom, but for a 48 hour trip it didn't bother us too much! Would highly recommend for a quick budget friendly trip and will def being staying here again!
4
jaazbia
2 juil. 2025
·
A séjourné 2 nuits
It is centrally located but inside an alley
It is centrally located but inside an alley
8
Terry
8 oct. 2025
·
A séjourné 2 nuits
It's not a fancy hotel by any mean. It's in a very old small building right in the middle of old Quebec, so the room is old. But the room was clean, with clean beds and mattresses, and clean bathroom. Only thing I wanted to be improved/fixed was 1. The light on the 3rd floor was off, so it was dark and quite dangerous to go up/down the stairs. 2. Too few wall outlets. I was able to find only one spare outlet to plug in my phone charger in the bedroom. Other than that, communication was quick, location is unbeatable, parking is convenient and just across the street.
It's not a fancy hotel by any mean. It's in a very old small building right in the middle of old Quebec, so the room is old. But the room was clean, with clean beds and mattresses, and clean bathroom. Only thing I wanted to be improved/fixed was 1. The light on the 3rd floor was off, so it was dark and quite dangerous to go up/down the stairs. 2. Too few wall outlets. I was able to find only one spare outlet to plug in my phone charger in the bedroom. Other than that, communication was quick, location is unbeatable, parking is convenient and just across the street.
10
Rhys
1 juil. 2025
·
A séjourné 3 nuits
Location is on the oldest street in Quebec City, a few doors up from the oldest house in Quebec City. A 2 minute walk from Chateau Frontenac and its amazing buskers, around the corner from off the charts 'Le Clan' restaurant, across the street from 'Le Buche' local cuisine restaurant. Truly ideal location. We stayed in 2 converted loft rooms on the top floor - dripping with character - albeit - some came from the 1700s (slanty stairs and original block and mortar construction) and some from the 1970s (you know it when you see it!) but it all just added to our experience. If you are looking for ultra-modern refined Hilton-esque experience then the loft space might not be your gig BUT -if you are looking for awesome location and ambiance that won't break the bank, highly recommend you give it a go.
Location is on the oldest street in Quebec City, a few doors up from the oldest house in Quebec City. A 2 minute walk from Chateau Frontenac and its amazing buskers, around the corner from off the charts 'Le Clan' restaurant, across the street from 'Le Buche' local cuisine restaurant. Truly ideal location. We stayed in 2 converted loft rooms on the top floor - dripping with character - albeit - some came from the 1700s (slanty stairs and original block and mortar construction) and some from the 1970s (you know it when you see it!) but it all just added to our experience. If you are looking for ultra-modern refined Hilton-esque experience then the loft space might not be your gig BUT -if you are looking for awesome location and ambiance that won't break the bank, highly recommend you give it a go.
8
Elisabeth
18 oct. 2025
·
A séjourné 5 nuits
Excellent location in old town. Reasonable price
Excellent location in old town. Reasonable price
10
Yayah
30 juin 2025
·
A séjourné 1 nuit
Super cute Self check in hotel. I got in really late, so that was easy. SUPER close to the chateau frontenac
Super cute Self check in hotel. I got in really late, so that was easy. SUPER close to the chateau frontenac
8
Donal
18 févr. 2026
·
A séjourné 2 nuits
Great location
Great location
8
David
8 oct. 2025
·
A séjourné 2 nuits
Very convenient to everything old Quebec has to offer
Very convenient to everything old Quebec has to offer
8
Geoff
23 oct. 2025
·
A séjourné 2 nuits
Fantastic location and good value for money. You get what you pay for and although this wasn't the Ritz, it was absolutely fine.
Fantastic location and good value for money. You get what you pay for and although this wasn't the Ritz, it was absolutely fine.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Pas assez d'informations dans les commentaires.
Avis de voyageur à ce sujet
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
8
Christian
il y a 4 jours
·
A séjourné 2 nuits
Lit très confortable Indication pour le Check in pas clair sur place
Lit très confortable Indication pour le Check in pas clair sur place
10
Nathalie
il y a 3 semaines
·
A séjourné 2 nuits
Super bien situé et tranquille Nous avons eu de la difficulté avec les codes pour accéder au bâtiment car il y a trois endroits différents dépendamment de la chambre pour l accès La personne que j’ai contacté à plusieurs reprises a été patient et gentil
Super bien situé et tranquille Nous avons eu de la difficulté avec les codes pour accéder au bâtiment car il y a trois endroits différents dépendamment de la chambre pour l accès La personne que j’ai contacté à plusieurs reprises a été patient et gentil
8
Donald
il y a 4 semaines
·
A séjourné 3 nuits
Très bon service ! Quand on avait besoin de quel que chose s’était facile de communiquer avec eux et le délai de réponse était rapide. Le seul petit hic , tout les courriels étaient en anglais, si tu n’est pas bilingue c’est un peu difficile. Mais je leur demandais de me communiquer en français et il n’avait pas de problème ! L’hôtel est très bien situé, près de tout , et facile de marche.
Très bon service ! Quand on avait besoin de quel que chose s’était facile de communiquer avec eux et le délai de réponse était rapide. Le seul petit hic , tout les courriels étaient en anglais, si tu n’est pas bilingue c’est un peu difficile. Mais je leur demandais de me communiquer en français et il n’avait pas de problème ! L’hôtel est très bien situé, près de tout , et facile de marche.
8
Marie-Noelle
29 juil. 2026
·
A séjourné 1 nuit
N/A ne s apliques pas.merci
N/A ne s apliques pas.merci
8
Bruno
3 juin 2026
·
A séjourné 4 nuits
facile d'accès et les commodités sont parfaites. petite cuisinière, vaisselle et moyen frigo.
facile d'accès et les commodités sont parfaites. petite cuisinière, vaisselle et moyen frigo.
Politiques de l’établissement
Arrivée
Départ
De 16:00 à 23:00
Avant 11:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-17: NO DATA
- 2026-09-18: NO DATA
- 2026-09-19: NO DATA
- 2026-09-20: 197.34731293029785USD
- 2026-09-21: 198.87624968719481USD
- 2026-09-22: 149.38880318069457USD
- 2026-09-23: 203.70551821517944USD
- 2026-09-24: NO DATA
- 2026-09-25: 257.1253603294372USD
- 2026-09-26: NO DATA
- 2026-09-27: 190.47181311035155USD
- 2026-09-28: NO DATA
- 2026-09-29: 248.95502017135618USD
- 2026-09-30: 198.1634248649597USD
- 2026-10-01: 316.8655077392578USD
- 2026-10-02: 286.1653243469238USD
- 2026-10-03: NO DATA
- 2026-10-04: 277.4888913619995USD
- 2026-10-05: NO DATA
- 2026-10-06: NO DATA
- 2026-10-07: 186.9763191833496USD
- 2026-10-08: 248.0753267097473USD
- 2026-10-09: 196.03902703628538USD
- 2026-10-10: NO DATA
- 2026-10-11: 176.54027138442993USD
- 2026-10-12: 207.64099911346435USD
- 2026-10-13: 278.18986586380004USD
- 2026-10-14: 216.04562852096555USD
- 2026-10-15: 254.92870359420775USD
- 2026-10-16: 186.6578330566406USD
- 2026-10-17: 287.7175059631347USD
- 2026-10-18: 144.68141239356993USD
- 2026-10-19: 194.0862835533142USD
- 2026-10-20: 146.35510361938475USD
- 2026-10-21: 131.90628488845823USD
- 2026-10-22: 131.41988708381652USD
- 2026-10-23: 175.4888008666992USD
- 2026-10-24: 172.70632459259033USD
- 2026-10-25: 128.02942451019285USD
- 2026-10-26: 127.99366318817138USD
- 2026-10-27: 124.43868100318907USD
- 2026-10-28: 132.8706923641205USD
- 2026-10-29: 131.7632308353424USD
- 2026-10-30: 167.99973142318726USD
- 2026-10-31: 172.70632459259033USD
- 2026-11-01: 122.59976019859313USD
- 2026-11-02: 129.68889009246826USD
- 2026-11-03: 126.97080172805785USD
- 2026-11-04: 135.00262811851502USD
- 2026-11-05: 127.72185084571838USD
- 2026-11-06: 167.99973142318726USD
- 2026-11-07: 167.5347816467285USD
- 2026-11-08: 119.98899086036681USD
- 2026-11-09: 128.12956497688293USD
- 2026-11-10: 127.99366318817138USD
- 2026-11-11: 135.8033486606598USD
- 2026-11-12: 125.16719522895812USD
- 2026-11-13: 177.22986887741087USD
- 2026-11-14: 172.70632459259033USD
- 2026-11-15: 127.87206592826843USD
- 2026-11-16: 132.8147013530731USD
- 2026-11-17: 135.6331931350708USD
L’enregistrement doit être effectué par une personne âgée d’au moins 19 ans.
Vous devez présenter une pièce d'identité avec photo valide et une carte de crédit lors de l'enregistrement. Veuillez noter que toutes les demandes spéciales ne peuvent être garanties et sont soumises à disponibilité lors de l'enregistrement. Des frais supplémentaires peuvent s'appliquer. Veuillez noter que la réception est ouverte pendant les mois d'été (du 15 mai au 25 sept.) de 09:00 à 21:00. Pendant la basse saison, la réception est ouverte de 10:00 à 18:00. Les clients sont priés d'informer l'hôtel à l'avance de leur heure d'arrivée prévue. Cela peut être indiqué dans la case « Commentaires » lors de la réservation ou en contactant l'hôtel/l'établissement à l'aide des coordonnées figurant sur la confirmation de réservation.