Deincourt Hotel

Bar well stocked, evening meal excellent

this hotel is a little surprise. Doesn’t look much from the outside and not helped by being next to a disused building. However, once you enter it is a very different experience. The hotel is lovely, well maintained and the staff are amazingly friendly and helpful. We had a family room which was very good, though could do with some better quality bed linen. However, it wasn’t bad at all and we had a pleasant nights sleep. Although we didn’t use it, the bar looked amazing and breakfast in the morning was lovely. Not 5* but given how much this hotel is, it far exceeds expectations. If in Newark and you need a hotel, don’t give it a second thought and book.

Drinks and breakfast were spot on bed was so so comfortable as well

This is a nice clean and friendly hotel. Easy walking distance to the town and plenty of parking.

Great location, hotel looks tired, but food and service was great tbh, doesn’t help with a derelict building and weird parking set up going on

Turning up at the hotel is not a very welcoming site. There is a derelict building next door. I had to park my car around the back of this - my first question to the receptionist was "Is my car safe there?". She replied positively. Entering the hotel you are met with a 70's time warp feeling and a smell of old cooking oil. There is also just a stale smell - nothing smelt fresh. It is dark, dingy and could do with a coat of new pain throughout. The stale smell continued to the block that my room was in and indead to my room. The pictures attached are of my room - stains on the bed linen, carpets and gruby shower. I ordered fish and ships for my dinner. One taste of the fish and I knew that it was not fresh - it was definitly on the turn. I pointed this out to a lady, who said that the batter was a beer batter. No offer of alternative food or that I would not be charged for the food. You have to order your breakfast the night before. I went for the full breakfast. I was concerned because of my experience with the fish. The breakfast was delivered to my table by a man that had serious body odour issues (I smelt it the previouis night on him). It didn't help that he had his thumb squeezed on to my black pudding. So the BO and the thump inprint turned me off my food. As expected when I checked out my dinner the night before was on my bill. I queried this and it was taken off. I showed the receptionist the pictures and she took my email address and said she would show the manager.

Friendly staff. Breakfast came 30minutes later than I booked it. Free parking is good Easy to get to. Property need extensive update to fixtures and fittings. Very dated. Alright for work lads staying over but that’s about it

This was not a great experience and represented poor value for money. The hotel seems to be a converted Masonic Lodge and has been subdivided into 'hotel rooms.' The welcome was friendly enough but the room was dingy and tired given the price. The TV did not work initially and it took the porter 10-15 mins to sort it out. The mattress was old and uncomfortable and I would have thrown the pillows out if they had been mine. Later, when I ventured into the bathroom, I found that one of the two lights flickered with a strobing effect which gave the impression of a scene from a horror movie. By leaving it on I was thankful that it eventually failed completely. During the night a number of guests came in late slamming doors culminating in some revellers arriving back clearly drunk as they proceeded to run up and down the stairs laughing whilst banging the doors. That was at 2 30am, so it was not a restful night. I could not wait to leave and would not dream of returning.

Old and in need of serious updating. Two bulbs broken, bed awkward to get in and out of. Bath leaking water. Hard towels. Dog excrement on door mat. Breakfast variety was good but slightly overcooked and mushrooms tasted strange. Otherwise staff were friendly and tried to put things right. Would have expected some form of compensation without the need for asking.

This is a nice clean and friendly hotel. Easy walking distance to the town and plenty of parking.

The hotel was welcoming and it had been refreshed since my last visit. The room was clean and the food, both breakfast and evening meal was wholesome and value for money (although there was no marmalade at breakfast)! I couldn't get the required programmes to work on the TV but this didn't matter because I had my laptop. Overall, the hotel is value for money and I would recommend it.

There was some confusion regarding the “breakfasts included” part of my booking on arrival. Reception paperwork indicated “room only”. I was asked to provide evidence and it was only due to me forwarding a screenshot to my partner showing bed & breakfast included, that fortunately I was believed. We had to change rooms due to a damp, musty odour in the initial room but were offered an alternative, which was much better. Highly recommend the Gluten Free options at breakfast. Andrea & Roy went above and beyond. Thank you.

The room was clean. The staff were very friendly and helpful. The breakfast was good and plentiful.

The check in staff were lovely and explained everything clearly, the room was ok other than the bedside light not working and the towel rail was hanging off.

The chap on shift in the evening when we checked in was excellently helpful. It was a very hot night, so upon request he very quickly arranged for 2 fans for the room. At breakfast, everything was neatly laid out, and anything that wasn't full was quickly topped up once we informed the staff. Beds were comfortable, shower was fine The only downside to the property is that it has a stale smell of smoke in the rooms (it's an old building, so the smoke is probably engrained in the brickwork) A note for the Hotel staff: If you get an air mist humidifier and leave it active for a few days, it will reduce the musty smoke smell.

Turning up at the hotel is not a very welcoming site. There is a derelict building next door. I had to park my car around the back of this - my first question to the receptionist was "Is my car safe there?". She replied positively. Entering the hotel you are met with a 70's time warp feeling and a smell of old cooking oil. There is also just a stale smell - nothing smelt fresh. It is dark, dingy and could do with a coat of new pain throughout. The stale smell continued to the block that my room was in and indead to my room. The pictures attached are of my room - stains on the bed linen, carpets and gruby shower. I ordered fish and ships for my dinner. One taste of the fish and I knew that it was not fresh - it was definitly on the turn. I pointed this out to a lady, who said that the batter was a beer batter. No offer of alternative food or that I would not be charged for the food. You have to order your breakfast the night before. I went for the full breakfast. I was concerned because of my experience with the fish. The breakfast was delivered to my table by a man that had serious body odour issues (I smelt it the previouis night on him). It didn't help that he had his thumb squeezed on to my black pudding. So the BO and the thump inprint turned me off my food. As expected when I checked out my dinner the night before was on my bill. I queried this and it was taken off. I showed the receptionist the pictures and she took my email address and said she would show the manager.

Staff absolutely brilliant. Room and building need a little tlc but understandable in current economic conditions.

Really lovely and friendly staff. Made us very welcome and really kind. The room was big and functional.

this hotel is a little surprise. Doesn’t look much from the outside and not helped by being next to a disused building. However, once you enter it is a very different experience. The hotel is lovely, well maintained and the staff are amazingly friendly and helpful. We had a family room which was very good, though could do with some better quality bed linen. However, it wasn’t bad at all and we had a pleasant nights sleep. Although we didn’t use it, the bar looked amazing and breakfast in the morning was lovely. Not 5* but given how much this hotel is, it far exceeds expectations. If in Newark and you need a hotel, don’t give it a second thought and book.

This was not a great experience and represented poor value for money. The hotel seems to be a converted Masonic Lodge and has been subdivided into 'hotel rooms.' The welcome was friendly enough but the room was dingy and tired given the price. The TV did not work initially and it took the porter 10-15 mins to sort it out. The mattress was old and uncomfortable and I would have thrown the pillows out if they had been mine. Later, when I ventured into the bathroom, I found that one of the two lights flickered with a strobing effect which gave the impression of a scene from a horror movie. By leaving it on I was thankful that it eventually failed completely. During the night a number of guests came in late slamming doors culminating in some revellers arriving back clearly drunk as they proceeded to run up and down the stairs laughing whilst banging the doors. That was at 2 30am, so it was not a restful night. I could not wait to leave and would not dream of returning.

The staff are not welcoming, and wifi was really poor, not suitable for work visit. I would not recommend it to anyone. The hotel was clean.

My supposed double room was tiny with only two feet of space around the bed and the decor was very tired and in need of an update.

Surrounding buildings poor condition, hotel for a 3* ok, staff helpful and friendly, room clean, comfortable bed, but no AC. or shaver socket in bathroom. Food ok and reasonably priced.

The lack of internet was a big issue

The mattress was the worst I've ever tried to sleep on, it was lumpy, dipped in the middle, if there were springs they've gone! I was going to sleep on the floor but the carpet didn't look too nice. I was shattered in the morning, I probably got an hours sleep and had a sore back and shoulder. I told reception the mattress needs binning, along with the pillows that are old, cheap and lumpy! Not what you'd expect for £100 a night! Pay the extra and go elsewhere, as now I need to spend £50 on a chiropractor and had an uncomfortable and tiring 4.5 hour drive home. They need air con too, the fan in the room was useless, I shut the curtains as the sun was on that side and the room was like a greenhouse upon check in. Nice staff though and it wasn't noisy.

The chap on shift in the evening when we checked in was excellently helpful. It was a very hot night, so upon request he very quickly arranged for 2 fans for the room. At breakfast, everything was neatly laid out, and anything that wasn't full was quickly topped up once we informed the staff. Beds were comfortable, shower was fine The only downside to the property is that it has a stale smell of smoke in the rooms (it's an old building, so the smoke is probably engrained in the brickwork) A note for the Hotel staff: If you get an air mist humidifier and leave it active for a few days, it will reduce the musty smoke smell.

Very poor hotel. University dormitory I was leaving in 20 years ago was about the same standard with the difference that it was £90 for a month, not for a day. Very noisy, flushing toilet waking you at 5am, I could hear phone ringing in the reception. Room number 2 is about 6sq meters. It is claustrophobic. I consider staying in this hotel as one of the life experience that changes you forever. Luckily I was there for two nights. Never again!

Lovely lady on reception

It was our wedding night, we told the staff before hand, when it came to checking in the gentleman was lovely but we didn’t expect to be out in a small and dark room with no air con and no exciting arrival (we were stood in wedding dress and suit) no congratulations or anything. We just got shipped off to the room. We wasn’t shown where we was going a fellow customer had to show us as they were next door. We don’t expect a lot of course but a little something when being told on the phone that it was our wedding night would have been nice. We didn’t get spoken to on the way out we just checked out and went home. For the price for 1 night to have a “great experience” was a let down. For what we paid we thought we was going to get more and we was very disappointed. Again the gentleman was lovely who booked us in but the overall experience was disappointing especially for the money.

The staff were so welcoming and friendly, great place!

There was some confusion regarding the “breakfasts included” part of my booking on arrival. Reception paperwork indicated “room only”. I was asked to provide evidence and it was only due to me forwarding a screenshot to my partner showing bed & breakfast included, that fortunately I was believed. We had to change rooms due to a damp, musty odour in the initial room but were offered an alternative, which was much better. Highly recommend the Gluten Free options at breakfast. Andrea & Roy went above and beyond. Thank you.

Amazingly quirky place - great food, great service and a good place to stay

The room was clean. The staff were very friendly and helpful. The breakfast was good and plentiful.

The chap on shift in the evening when we checked in was excellently helpful. It was a very hot night, so upon request he very quickly arranged for 2 fans for the room. At breakfast, everything was neatly laid out, and anything that wasn't full was quickly topped up once we informed the staff. Beds were comfortable, shower was fine The only downside to the property is that it has a stale smell of smoke in the rooms (it's an old building, so the smoke is probably engrained in the brickwork) A note for the Hotel staff: If you get an air mist humidifier and leave it active for a few days, it will reduce the musty smoke smell.

The place is really dated, needs redecorating and feels a bit 1970. Service was good and friendly. Everything worked (hot water etc) and towels clean. But the place needs investment overall and modern fittings

Friendly staff. Breakfast came 30minutes later than I booked it. Free parking is good Easy to get to. Property need extensive update to fixtures and fittings. Very dated. Alright for work lads staying over but that’s about it

Staff absolutely brilliant. Room and building need a little tlc but understandable in current economic conditions.

this hotel is a little surprise. Doesn’t look much from the outside and not helped by being next to a disused building. However, once you enter it is a very different experience. The hotel is lovely, well maintained and the staff are amazingly friendly and helpful. We had a family room which was very good, though could do with some better quality bed linen. However, it wasn’t bad at all and we had a pleasant nights sleep. Although we didn’t use it, the bar looked amazing and breakfast in the morning was lovely. Not 5* but given how much this hotel is, it far exceeds expectations. If in Newark and you need a hotel, don’t give it a second thought and book.

Excellent in every way, outsides require tidy up, old buildings un kempt.

I was amazed how run down the surroundings area was compared to how it is to be

Staff really friendly, property easy reached from the A1 which was ideal for us as we were travelling up from London so it was about half way to our destination, with kids on tow broke up the journey just right.

Surrounding buildings poor condition, hotel for a 3* ok, staff helpful and friendly, room clean, comfortable bed, but no AC. or shaver socket in bathroom. Food ok and reasonably priced.

This is a nice clean and friendly hotel. Easy walking distance to the town and plenty of parking.

Arriving from overseas on day and called ahead to request early check-in. Was declined. Eventually got into room 45 minutes before check-in officially opened. Overall the place had a grubby (seen better days) feel to it. Staff was friendly and location suited my purpose for two nights

Great location, hotel looks tired, but food and service was great tbh, doesn’t help with a derelict building and weird parking set up going on

Turning up at the hotel is not a very welcoming site. There is a derelict building next door. I had to park my car around the back of this - my first question to the receptionist was "Is my car safe there?". She replied positively. Entering the hotel you are met with a 70's time warp feeling and a smell of old cooking oil. There is also just a stale smell - nothing smelt fresh. It is dark, dingy and could do with a coat of new pain throughout. The stale smell continued to the block that my room was in and indead to my room. The pictures attached are of my room - stains on the bed linen, carpets and gruby shower. I ordered fish and ships for my dinner. One taste of the fish and I knew that it was not fresh - it was definitly on the turn. I pointed this out to a lady, who said that the batter was a beer batter. No offer of alternative food or that I would not be charged for the food. You have to order your breakfast the night before. I went for the full breakfast. I was concerned because of my experience with the fish. The breakfast was delivered to my table by a man that had serious body odour issues (I smelt it the previouis night on him). It didn't help that he had his thumb squeezed on to my black pudding. So the BO and the thump inprint turned me off my food. As expected when I checked out my dinner the night before was on my bill. I queried this and it was taken off. I showed the receptionist the pictures and she took my email address and said she would show the manager.

Bar well stocked, evening meal excellent

this hotel is a little surprise. Doesn’t look much from the outside and not helped by being next to a disused building. However, once you enter it is a very different experience. The hotel is lovely, well maintained and the staff are amazingly friendly and helpful. We had a family room which was very good, though could do with some better quality bed linen. However, it wasn’t bad at all and we had a pleasant nights sleep. Although we didn’t use it, the bar looked amazing and breakfast in the morning was lovely. Not 5* but given how much this hotel is, it far exceeds expectations. If in Newark and you need a hotel, don’t give it a second thought and book.

Drinks and breakfast were spot on bed was so so comfortable as well

Old and in need of serious updating. Two bulbs broken, bed awkward to get in and out of. Bath leaking water. Hard towels. Dog excrement on door mat. Breakfast variety was good but slightly overcooked and mushrooms tasted strange. Otherwise staff were friendly and tried to put things right. Would have expected some form of compensation without the need for asking.

The hotel was welcoming and it had been refreshed since my last visit. The room was clean and the food, both breakfast and evening meal was wholesome and value for money (although there was no marmalade at breakfast)! I couldn't get the required programmes to work on the TV but this didn't matter because I had my laptop. Overall, the hotel is value for money and I would recommend it.

There was some confusion regarding the “breakfasts included” part of my booking on arrival. Reception paperwork indicated “room only”. I was asked to provide evidence and it was only due to me forwarding a screenshot to my partner showing bed & breakfast included, that fortunately I was believed. We had to change rooms due to a damp, musty odour in the initial room but were offered an alternative, which was much better. Highly recommend the Gluten Free options at breakfast. Andrea & Roy went above and beyond. Thank you.

Amazingly quirky place - great food, great service and a good place to stay

The room was clean. The staff were very friendly and helpful. The breakfast was good and plentiful.

Turning up at the hotel is not a very welcoming site. There is a derelict building next door. I had to park my car around the back of this - my first question to the receptionist was "Is my car safe there?". She replied positively. Entering the hotel you are met with a 70's time warp feeling and a smell of old cooking oil. There is also just a stale smell - nothing smelt fresh. It is dark, dingy and could do with a coat of new pain throughout. The stale smell continued to the block that my room was in and indead to my room. The pictures attached are of my room - stains on the bed linen, carpets and gruby shower. I ordered fish and ships for my dinner. One taste of the fish and I knew that it was not fresh - it was definitly on the turn. I pointed this out to a lady, who said that the batter was a beer batter. No offer of alternative food or that I would not be charged for the food. You have to order your breakfast the night before. I went for the full breakfast. I was concerned because of my experience with the fish. The breakfast was delivered to my table by a man that had serious body odour issues (I smelt it the previouis night on him). It didn't help that he had his thumb squeezed on to my black pudding. So the BO and the thump inprint turned me off my food. As expected when I checked out my dinner the night before was on my bill. I queried this and it was taken off. I showed the receptionist the pictures and she took my email address and said she would show the manager.

Friendly staff. Breakfast came 30minutes later than I booked it. Free parking is good Easy to get to. Property need extensive update to fixtures and fittings. Very dated. Alright for work lads staying over but that’s about it