Blackstone Lodge & Suites

Building is in need of updating and things like laundry are broken. Hot tubs are in parking lot on a deck that’s also in need of repair. Breakfast is terrible with items seemingly stocked and then allowed to run out so go early or you’ll get nothing

Our first room was a bit dirty the toilet ran all night long and didn’t flush ..switched rooms 2nd room bathroom door knob was broken , refrigerator sounded like a train our room door only shut and locked if you slammed it hard . Milk at breakfast was sour coffee tasted like it was a week old biscuits hard as a rock gravy was like water , very dirty and trashy hot tubs were out in parking lot . Will not stay there again very disappointed sincerely Joe Bernier

Room was significantly less quality than pictured. Bath tub was grossly stained, floor needed to be swept, sheet rock on the ceiling looked like it was recently patched but still looked questionable, window treatments were half hanging off. We went to check out the hot tub are and were disappointed to find that it’s in the parking lot, the mountain side view pictured is quoted deceiving. We also found lots of dog poop right by the gate to get into the hot tub area, looked like it has been there a while. At this point we decided we should check for bed bugs, went back to our room and started pulling sheets off the edge of the mattress. We did not find signs of bed bugs but our sheets had blood stains. Went to front desk and asked if we could change rooms and was told that the only other room available had an active leak in the ceiling so we could not have it. We were denied a refund. Ended up leaving and staying somewhere else. I understand it’s a cheap hotel but the place should be clean at a bare minimum.

Nice property. Friendly staff. Nice, clean rooms. The free breakfast is nothing to get excited about, but for cereal and toast it was ok. The eggs and biscuit gravy was not very good. They need to get the ice machines repaired. All were broken except the one behind the bar on the first floor. None of the vending machines had any soda or water but the staff was kind enough to sell us some from the bar.

The air conditioner didn't work very well. Needs overall improvement. The gal there was amazing and seemed to run the place on her own. The laundry room was filthy. Breakfast was good. Carpet appeared to be dirty. The parking lot needs major improvement.

This property is near Deadwood in city of Lead. It makes it easy to get away from the hustle and bustle of Deadwood. Bathroom area is small, especially where the sink is located, not much for counter space. King bed was comfortable. The advertised shuttle was not I service. According to taxi service, it will not be in service in near future.

Ive stayed here alot this time i was not impressed at all. New ownership and shuttle was a joke didnt show up until 730 12 people waiting to get on saying whats the deal. Shuttle use to be running at 3 until 1 which made sense. Shuttle stops at midnight now which is to early we would just get taxis instead of using the shuttle you might not make it down to Deadwood until 10. I more than likely wont be staying again to bad.

It was fine for what we needed, room was clean. Air conditioner was really loud, they provided you with an ice bucket but no ice machine! Free breakfast was really lacking, luckily I’m not a big breakfast eater! Next time I will pick another place!

We did not stay after checking in and being shown the room. The hotel lobby was dark and looks different from the online photos. I checked in and was walked to my room to make sure the key worked. Well, it took three men to be able to even get into the room. I was told the front desk could let us in when we needed to get into the room, which was ridiculous. It was obvious the door handle and locking mechanism was not working properly. Got into the room and it smelled awful, was dirty, the pillows smelled like dirty hair, the desk chair should be in the trash, the screen was off, and the paint was peeling. Laundry room out of order and so many comments about the lack of hot water (for weeks!). How are they washing linens?? Exterior doors unmonitored in back and unlocked until midnight - absolutely not. I went to the desk to say this was not as advertised and I expected a cancellation with full refund. We went down the road to another hotel because there was no way we could stay here. Was told no because I booked through here. Hotels.com was helpful and tried to contact them for a refund to no avail. I finally got success with my credit card company after over a month of this. I learned later they have black mold (maybe that’s why our room smelled). The major issue I have is this appears to be the hotel owners MO from all the comments - get the bookings, get the money, and refuse refunds. Do not book here!

Hot tubs were unkept. Only 1 of the 3 worked. Rooms were ok tho. Breakfast was good.

It it was one of the dirtiest rooms I've ever seen there was wasp least 3 in deep in the window seals and flying around the room I didn't even stay I had to eat what I paid to them I would never recommend this to nobody it's a horrible disgusting place

Our room was far from being clean. Floors dirty, ceiling falling in on one corner. Bedding was not clean. Bathroom was minuscule Breakfast was subpar.

The bed was comfy and clean. Thats the end of the positives. The bathroom was filtly. Huge clump of hair in the shower, dirty wash cloth in the night stand, garage on the floor NEXT to garbage can. Food in the fridge. Non smoking room, strong smoke odor. Remote missing battery cover and didnt turn the TV on or off. Breakfast area was dirty, waffle batter was runny and pale, made a tasteless rubbery waffle. The staff was nice but disnt seem to care when I teied to mention the uncleanliness. A cheap bed to sleep in, but would not stay again if traveling alone.

The room was dirty and filthy. It looked like it hasn’t been stayed in in months hair in the bed hair in the bathtub, dust all over the room, food and paper and dirt on the floor. The hot tubs were so milky, white dirty that you couldn’t even see the bottoms they would not refund our money but we refuse to stay there. I 100% do not suggest staying here it was disgusting.

Our stay at the Blackstone in Lead, So. Dakota, was terrible! The desk personnel was pleasant. And friendly. But there was so much wrong with the room. I wish I had never used hotel.com to reserve my room. The hotel Blackstone in Lead South Dakota was given a score of 8. By hotel.com. Nothing could be further from the truth. I would give it possibly a score of -10. 1. Carpet and floors, dirty, and stained. 2. Had to call to have TV turn on. And after 3. Could not shut the TV off. 4. Refrigerator in room did not work even after I turned it on. Therefore, we lost our food. 5. Heater malfunctioned. 6. Hairdryer unit came completely out of the wall. 7. Toilet paper holder came out of the wall. 8. Bathroom floor dirty. 9. One packet of decaf coffee and 1 cup in the room upon arrival instead of the usual two regular and two decaf packets. 10. Towels were worn thin and small. 11. Before leaving for the day, we gave staff a list of things that needed taken care of while we were out and upon our return 10 hours later nothing was completed. 12. Beds were uncomfortable/lumpy. 13. The room had an odd odor. When I asked if I could change my reservation, I was told no because I had gone through hotel.com paid and reserved the room. I hope to hear from hotel.com and possibly receive some type of compensation for our Terrible Experience and Stay at the Blackstone hotel.

Room was significantly less quality than pictured. Bath tub was grossly stained, floor needed to be swept, sheet rock on the ceiling looked like it was recently patched but still looked questionable, window treatments were half hanging off. We went to check out the hot tub are and were disappointed to find that it’s in the parking lot, the mountain side view pictured is quoted deceiving. We also found lots of dog poop right by the gate to get into the hot tub area, looked like it has been there a while. At this point we decided we should check for bed bugs, went back to our room and started pulling sheets off the edge of the mattress. We did not find signs of bed bugs but our sheets had blood stains. Went to front desk and asked if we could change rooms and was told that the only other room available had an active leak in the ceiling so we could not have it. We were denied a refund. Ended up leaving and staying somewhere else. I understand it’s a cheap hotel but the place should be clean at a bare minimum.

the toilet was dirty - mold all around the corners in bath you could see how dirty the ac was very out dated could hear thru the wall towels very thin - on left 1/4 roll of toliet paper cannot believe Expedia recommended this place

Our room was not cleaned during our 4 day stay at all. Family Room/Suite was dirty, ceiling tiles were falling down in our room and bath exhaust tile was falling down as well. Breakfast area was empty of food in mornings during open breakfast hours and very dirty. TVs/remotes not operational, front desk was always unmanned and laundry room was out of order.

Front desk person was nice. Room was filthy. There was a bloody dried booger on the pillow case. Floor was dirty. Hair on bathroom sink and countertop. AC didn’t work.

Dirty carpet-

Second time I’ve stayed here and I’ve had to switch rooms. Not clean, air conditioner, made horrible noise and didn’t work. The breakfast Definitely needs help

Room was awesome , hot tubs great! WiFi fast , great place to stay!!

Great WiFi , great hot tub , friendly staff!

The bathroom light didn’t work and the fan was noisy. Air conditioner didn’t work well. Bed was too soft. The staff was nice but when you wanted something from the front desk you had to wait. The door key had to be reset every other time you used it.

Was clean and fairly comfortable. Mountain View is a bit misleading, as it’s the cut away of the mountain for a road and motel. NO view. Elevator buttons are needing replaced or worked on, very hard to push.

Would stay at Blackstone again, value for dollar. Everything was approaching average but never quite getting there. The beds were very comfortable and the room fairly quiet. It was dated in most every way, the wifi was not available in the morning, breakfast was not stocked consistently. We had to wait quite a while as they ran out when we arrived. We had booked a handicap room on AB&B to our surprise and when the desk clerk asked we said we did not require this. They immediately told us we had to upgrade our room. It felt like a money grab and they were unrelenting in getting more money from us. They charged the full room rate to my card and when I challenged him on why the full rate and not the difference he kept explaining upgrade, upgrade. After several minutes of this he returned my card with a smile and said it was handled and the charge was for incidentals. Will be checking my charges to make sure I am not charged twice for one room. AB&B should not show handicap rooms unless they are requested!!! Then be very clear if you are booking one by mistake!!

Had to turn water on to toilet to make flush and only worked half the time . A/C was shaking so bad had turn almost off . Room had strange smell

Wall unit very noisy AC had to be on I understand but units are very old models

Our room was musty smelling and the window unit air conditioner sounded like a freight train. The vent fan in the bathroom was very loud. Between the air conditioner and the fan we had a hard time even hearing the TV.

Bed was comfy and clean. Visible dirty spots in the bathroom area. There was a big hole in the ceiling above the shower, kinda looked like there were some spots of mold or Mildew. A/C made a loud noise if you turned it past a certain notch.

Would never recommend this hotel. Dogs were barking non stop in someone’s room. Took 30 minutes to find someone to check us in. Phone on desk said to call zero. It was busy for 20 minutes. Finally found cleaning lady to call someone. Lady finally came and was apparently sleeping. Asked to be far away from barking dogs and she said they didn’t have any more rooms available. Another couple waited an hour to try and check in and they left and came back. I asked to cxl our rooms, but said we were after cut off of 3:00pm, it was 3:05pm and would not refund us. We walked out!

Poor service

Shuttle to Deadwood wasn't running on a Friday night - main reason I selected hotel. Only one staff member available to check in and had to wait at least 15 minutes due to the calls she had to answer.

I'm not sure I can really review the property properly since I was never checked in. I got there around 5 or 6 pm on the day of check-in and the whole lobby was dark and deserted. There was a phone with a note that said to dial 0 for check-in but when I tried it, I only got a busy signal. I spent 15 minutes walking around and talking with my traveling partner and still no one came out to check us into our room. Eventually we left and booked a lovely room in Deadwood instead. I still have not received a refund from the lodge or Expedia who I used to book this travesty of a hotel. The outside is in quite a lot of disrepair including broken room windows, cracked parking lot, and the place looked abandoned.

Would stay at Blackstone again, value for dollar. Everything was approaching average but never quite getting there. The beds were very comfortable and the room fairly quiet. It was dated in most every way, the wifi was not available in the morning, breakfast was not stocked consistently. We had to wait quite a while as they ran out when we arrived. We had booked a handicap room on AB&B to our surprise and when the desk clerk asked we said we did not require this. They immediately told us we had to upgrade our room. It felt like a money grab and they were unrelenting in getting more money from us. They charged the full room rate to my card and when I challenged him on why the full rate and not the difference he kept explaining upgrade, upgrade. After several minutes of this he returned my card with a smile and said it was handled and the charge was for incidentals. Will be checking my charges to make sure I am not charged twice for one room. AB&B should not show handicap rooms unless they are requested!!! Then be very clear if you are booking one by mistake!!

When we got there, there’s a phone in the lobby to call for service. I called, the line was busy for at least 15 minutes, then it finally rang and nobody answered, I called it about 5 times. The lady working finally came down by chance and didn’t even apologize for the wait. I had been standing there for 20 minutes waiting for someone to help check us in. It wouldn’t have been a big deal if she would have at least apologized for the wait, but nope, she didn’t care. The room was nice and clean, the bed was comfortable, everything was good except for the check in.

From our experience, there is only one staff on hand (one in the AM and one in the PM). Expect waits but staff are very friendly. Breakfast options were not great. Cereal was old. Out of date rooms. Hot tubs are very close to parking lot in a very tight/secluded area. Property does not have an updated design

Our toilet was broken, and since the maintenance guy doubles as the driver, no one was there to fix it. The front desk lady found the part needed to repair it, but I ended up doing the repair myself. However, the worst thing was breakfast. When we got down there, nearly everything was gone, except for the cereal and a piece of bread. There weren't even plates. I was able to make my son half of a waffle, and he ate it on a napkin. I went to the front desk & they eventually began refilling some of the things, but so many people were waiting by then, that they quickly ran out again or there were long lines to use the toaster and waffle machine. It was very frustrating.

When I checked in to this hotel they told me where the hot tub was. I went up to my room and our key didn’t work so I went back to the front desk to get that fixed, and asked when the hot tubs closed which the same man then said “oh we are experiencing an issue with them” so they weren’t truthful right off the bat. The people down the hall from us had an issue with the cleanliness of their room, which we didn’t really have any issues. But in the morning my fiancé went to get breakfast and heard people talking about having no hot water, he texted me asking me to turn on the shower, and we also had no hot water. I understand sometimes things happen but it would be nice if the employees were up front it just seemed shady, so we were happy to leave. When I was checking out several people were upset at the front (understandably) but sounded like they were giving out fake info for a manager that didn’t exist. We didn’t even dive into that we just ended up leaving, I don’t think anyone was able to get a refund. Wish I had looked into this place more before booking!

While attempting to take a spring break trip with my family, we were robbed our money for the four days we were supposed to be there. Upon checking in, I found the hotel to be disgusting. On the walk to the room the floor outside the room was soaking wet from a leaking ice machine; the smelled of mold already present. In the room there were stains the on the pillows, hairs in the bed and even more of a mold smell in the room. Upon requesting a refund for the horrible state of the room, the person at the front desk said that they could only move me. I said that for the sake of my family and allergies I couldn’t put them through a stay like this. Even when I said that they could charge me for the first night or the stay, I just wanted to cancel the rest of my reservation. The hotel however, said that they couldn’t do that and I would have to speak to a manager. I sent multiple emails over the next couple of days trying to get out of the reservation. No response. During this time I had already booked another hotel as my families heath was not to be risked. Finally, upon going back to the hotel, I was told I would have to take it back up with Orbitz ( as they would be the ones to handle it). Upon getting a response back from orbitz, it was found that the hotel continued to deny my request to get a refund for their unhealthy, unsanitary conditions that put the health of others above their profits. Do not stay at this hotel. They are desperate for money. Stay away!!!

I saw other people with pets but I did not bring any. The property was mostly quiet excepts the aged window unit that made strange noises. The hot tubs were a nice treat after a long day although one wasn’t filled and the second one we couldn’t get the lights or jets to turn on. The staff were friendly and helpful. Breakfast was a normal continental style. Unit had everything we needed microwave, fridge, tv, hangers, and comfortable bedding. WiFi was fast and I was able to get work done on downtime. Love the location (down the road from deadwood). Such a cute little town!

Nice hotel in Lead right off the road to Deadwood that is about 3 miles away. As you pull in the hotel is right next to a mountain and there's nothing very level in the parking lot. We went around back to bring our bags in and there is an outdoor spa area and smoking area. The room was very clean and it was a comfortable stay for 2 nights.

Short drive to Deadwood

Nice location

Nice location. Nice bar area. Nice staff. Courtesy rides to deadwood and back was great! Easy access to Mickelson trail. Would defiantly stay again!

The location close to Terry Peak was excellent. The staff was friendly and rooms were clean.

The people were very nice and helpful. There were a couple of problems with our room. They began working on them immediately. The location is nice between Lead and Deadwood. Quiet pet friendly hotel. With breakfast. Good price for the area.

This property is near Deadwood in city of Lead. It makes it easy to get away from the hustle and bustle of Deadwood. Bathroom area is small, especially where the sink is located, not much for counter space. King bed was comfortable. The advertised shuttle was not I service. According to taxi service, it will not be in service in near future.

Parking is challenging due to the location in a very hilly area. This cannot be helped.

Just down from main st deadwood

The continental breakfast is minimal, no meat and were running out of items regularly. Same thing every day, biscuits and gravy with eggs. Along with the hotel, make your own waffles. Exhaust fan in bathroom didn't work. Advertised 4 hot tubs and there was only 3 and one was empty.

Building is in need of updating and things like laundry are broken. Hot tubs are in parking lot on a deck that’s also in need of repair. Breakfast is terrible with items seemingly stocked and then allowed to run out so go early or you’ll get nothing

It’s time to renovate the rooms, ceiling paint is pealing off in large sections. Bathroom needs to be updated, and beds are a few years past replacement. If you are used to red roof in’s or cheap city hotels you will fit right in. Breakfast had expired food out. That being said staff were very friendly and nice.

Room was quiet overnight. Tv remote would not turn on the tv. Had to go to front desk to get internet password. Breakfast was a big disappointment,food was not hot & no waffle mix to make a waffle & no fresh fruit.

Room was good. Hot tubs stank. Breakfast was poor. Eggs dangerously undercooked. No other protein. No fruit

Description on site is a joke. There is no restaurant or bar. The restaurant was warmed up frozen pizza or chicken tenders and the bar was the choice of two beers or wine. After such a long trip I expected to be able to check in and then enjoy a cocktail and dinner. Not gonna happen there. The jacuzzi did show they were like any jacuzzi someone might have in there back yard. But I guess that was good there were 3. One empty and the other two you got to choose your level of nasty smell!! Definitely would not recommend this place

Clean room with comfortable bed. Bfast was available 6-9, but was the same fare each day (eggs, biscuits & gravy, cereal, toast). It suffices as long as you remember your not at a Hilton. Facility was acceptable for the rate paid and our limited needs being away most of the day.

Our toilet was broken, and since the maintenance guy doubles as the driver, no one was there to fix it. The front desk lady found the part needed to repair it, but I ended up doing the repair myself. However, the worst thing was breakfast. When we got down there, nearly everything was gone, except for the cereal and a piece of bread. There weren't even plates. I was able to make my son half of a waffle, and he ate it on a napkin. I went to the front desk & they eventually began refilling some of the things, but so many people were waiting by then, that they quickly ran out again or there were long lines to use the toaster and waffle machine. It was very frustrating.

Breakfast needs improvement

Pretty poor breakfast. Very limited choices. Comfortable bed and the room was clean. Friendly staff.