Charles House - Windsor

Extremely happy with the room and all its facilities. Room was clean and bed lovely. Communication was excellent throughout. Thank you for making our stay beautiful.

Really nice room, fresh and clean, great location with parking nearby, easy process to gain access. bed eas comfoftable, bedding was nice and fresh and bathroom amd towels were really good.

This is not a hotel; it is some really nice rooms for rent. You get a code for the doors and never see any people. Once going in, you just see a few rooms downstairs and 3 rooms upstairs. If you cannot carry your bags up a flight of stairs make sure you request a room downstairs. The rooms were very clean and very large. It was very quiet and I got lots of rest. Across the street was a grocery store to get anything you need. The Castle was a short walk (5 minutes) and plenty of places to eat by the Castle. From the Heathrow Airport you can take an Uber for $40 pound or take the Flightline 703 bus for $4 pound. The Flightline 703 picks up outside Terminal 5 and will drop you right at the Charles House. There is 23 stops but they go very quickly and have space for your luggage.

My husband and I stayed at Charles House in Windsor in September. The positives were that it was close to the train station and Windsor Castle. The negatives: on arrival, after a long day of walking on the Thames Path we were upset to discover that the room hadn't been cleaned. The bed was unmade, dirty towels littered the floor, the garbage was full, there were dirty dishes on the table, and lots of hairs in the shower. No one answered my telephone call but they did text back and I explained the problem. It took about ninety minutes to learn that no one was available to clean and then we were given the wrong code for the cleaner's room. Finally we got access to the cleaner's room and we cleaned the room ourselves, carrying all the clean items we needed upstairs and all the dirty items back downstairs. We were offered a refund on our first night's stay but after texting back and forth for almost a month, we have not received this refund. We had hiked a long stretch of the Thames Path and ended our journey in Windsor. The experience at Charles House ruined the end of our trip. Expedia For TD did reimburse me for a portion of our first night's stay which was very decent of them but Charles House behaved quite dishonourably. I will not stay at a place with no one on site in the future.

Perfect location. Easy check in. Very spacious room. Bed was comfortable. Quite. Clean however pillows towels and carpet could do with renewing. Was as expected for price.