Novotel Bangkok Platinum Pratunam

Convinent

Clean & modern hotel strategically located above Platinum mall in Bangkok & near Centralworld mall. Breakfast selection is great with mediterranean spread for vegetarians. However, the frosted glass wall separating the shower & room is quite see through & I think it's only appropriate for couples. They should install a curtain or replace the glass with a proper wall. I stayed with a friend & it was awkward. Because of this, I won't stay here again until they change the glass wall.

Very good location and very nice room

Excellent hotel. Came during Songkran with family.

I am always using my name. David Chan for hotel check in for the last 10 over years. This hotel staff questioned me and asked why my passport does not show David Chan but my dialect name Chan Eng Seng. I explained to her I stayed this Novotel before for many times does not have any issues checking in and I shown my booking number/ details and my name card which shown David Chan. She insisting me contact Hotels.com to get verification. I tried to contact hotels.com but its chat messages which I your staff took long time to respond and could not solve my issue with the hotel. I wasted a long time at check in counter. I am disappointed with hotels.com too for slow respond and could not like have an agent to call back. Really disappointed………