The Vaults

Some sort of food scattered on the floor freezing cold bedroom felt like we were in a refrigerated room. Rail on the stairs was not safe wobbled as you held onto it. Stuff were very pleasing when we arrived. Stayed for an hour and decided to move out to somewhere more suitable the same day.

I bought this overnight stay on the understanding there would be parking available as stated on your website , however i was then told there was no parking on site and i had to park half a mile away and walk in torrential rain . The room itself was up three flights of narrow badly lit stairs , the room was in a filthy disgusting state it clearly hadnt been cleaned properly for months, tatty furniture, dust and dirt everywhere. The bathroom was horrendous black mould around shower and floor the ceiling was covered in mildew, the toilet brush was covered in toilet paper and faeces , toilet seat was loose and ill fitting. The facilities are so bad that had there not been music playing so loud in the bar that you couldnt hear what bar staff were saying we would have told staff how bad things were and left immediately....we stayed the night but only because we couldnt find other accomodation at such short notice. Luckily my wife had packed a spare bed sheet which we used to cover the tatty bed , we left first thing in morning as we couldnt bring ourselves to use the filthy bathroom ....to say we are dissapointed is an understatement , if payment hadnt already been taken i would have refused to pay....we have photos to support everything i have stated , i believe this establishment should be inspected by yourselves as its your site who are selling this horrible accomodation , im hoping this review gets read by someone who can act upon it as room 8 at the vaults is terrible.

Room was cold. I wasn't mobile to close an open window, plus a lot of stairs. I also arrived late.

Staff was very helpful and the room was very nices

The room could have done with a deep clean