Woodlands rainforest retreat

Great room. Really beautiful place.

All in all a fabulous rainforest hideaway with all elements of comfort incorporated into an aesthetically pleasing interior. Just loved to step down into the spa ,with wrap around views of the rainforest , and spending time relaxing on the balcony just soaking in the lush environment, being visited by colourful native birds. Loved the privacy of the setting and its close proximity to The Cathedral Ranges State Park, where the hike along the Razorback from Sugarloaf Peak was amazing, albeit challenging. We are also very grateful to the manager , for allowing us to bring our stay forward by one night to make the most of the glorious weekend weather, missing the impact of the downpour on the date of our checkout.

As soon as we arrived the front door was surrounded in mud.The drainage in driveway is blocked with debris. No attention to detail on arrival and lack of maintenance. Upon entry I tried to boil the kettle for a cuppa. Kettle was broken and leaking! The stove top was also broken and the kitchen fan above stove was filthy and also not working. The toaster was also broken!!The toilet seat was broken.The door leading into the spa/bathroom was smashed in.!! So it's July , mid winter , and the fireplace was going to get a work out...so for 2 cold nights the team at Woodlands retreat supplied me with 5 wet bits of timber!? They told me to go to Coles and buy some firewood!!The cottage was fitted with speakers throughout yet there was something missing...no sound system or DVD player.The outdoor BBQ worked a treat except there were no utensils to clean or cook with. This place is gorgeous and you pay a premium to stay. Ive been here before years ago and loved my stay, that's why we returned. The premium price should obviously be backed by premium service and amenities. I won't come again. New management I guess. The area of Narbethong is breathtaking! Make sure you visit Steavensons Falls In Marysville. Give Woodlands Retreat a miss and treat yourself to accomodation elsewhere. By the way I tried to sort this out with the Woodlands Retreat team directly.....guess what...still waiting for a response. This is the first time I've ever left a poor review. .

2 nights 1 towel each With a spa, totally inadequate TV not operable Music system removed

Wonderful to have accommodation in the Rainforest