Hotel Renesance Krasna Kralovna

great location for great price. i stay in this hotel every time I visit KV

Bed was clean breakfast was not good

We chose this hotel since it was offered at a good price on Expedia and had mostly positive reviews. We arrived about ten minutes early from the check-in time and the person at the front desk immediately gave us the keys, which we appreciated. However, when we entered the room, it was completely not ready for guests: the bed linen was crumpled up and scattered across the floor, the room appeared extremely messy and very unclean. What was the most upsetting part was discovering visible urine stains on the mattresses and a strange bad smell coming from the sofa. This was truly disgusting. I recorded a video of the condition of the room: https://drive.google.com/file/d/1muWpnInICRA_RIQhPH5Li_9J1qqpKxld/view?usp=drivesdk We immediately went back to the front desk and reported this to the manager. He did not apologize and simply told us we would have to wait for the room to be cleaned because they had no other rooms available. While we're sitting near our room, very disappointed and unsure what to do, we overhear the manager instructing the housekeeping staff to clean our room. The maids then began complaining loudly and swearing, blaming the manager for poor planning and the guests for not wanting to wait. This continued even after they reached our floor. After that we moved to other hotel. Sadly our reservation was non refundable.

Das Hotel entsprach den mittelmäßigen Bewertung. Dame an der Rezeption freundlich. Das Hotel hat einen gewissen „Instandhaltungsrückstau“, da sollte nachgebessert werden: Überall Schrammen an den Möbeln, teilweise defekte Türen etc. Da wir hier nur geschlafen haben, war das aber zu verkraften und der günstige Preis wiegt manches auf.

The Hotel is difficult to find, the location in hotels.com is leading to a hill behind the hotel with no access. Go to theater place and cross the river towards the Grandhotel, there it is. But finally the location is very convenient in the middle wog the walking streets close to all the colonnades. The reception was super friendly, but the place is far from 4 stars. It has had better days for sure. When you pull the sheets, you will see that the the mattresses have stories to tell. The door was to open with a key, the cardreader has been disabled. The TV is tiny, the bathroom is ok. The breakfast is quite ok, but coffee is filter coffee and the orange juice is probably from powder.