費城市中心喜來登飯店

Very convenient hotel with easy in-and-out self parking (paid). Safe surroundings when walking at night. Room was spacious and very clean. Staff was very polite and friendly. Would definitely stay again.

The only thing I found excessive was the cost of hotel parking, you pay to stay in a room and you also have to pay for parking separately and very expensive.

Staff was very attentive and did a fabulous job in all areas. Self-parking was fantastic! Easy to enter, safe and large parking spots! Will return!

Normal hotel. Charges for late/extended checkouts, limited vending machines/options, expensive paid parking, nothing really that would make me choose this hotel over another.

The elevators were not working properly. Several times people got stuck in elevators or the doors wouldn’t open/close all the way. We chose to take the stairs but an unstable person was occupying that space for an unknown amount of time making it unsafe and difficult to get to where we needed to go on time. Front desk staff was polite and helpful.

During our stay , Showers having issues with its temperature and pressure. Ice machines located only on a few floors above the 15th floor. No microwave in the room.

Wish such a big hotel would have laundry service for guests

Nice hotel,just be aware you have to pay for parking,and if you move the car after parking you have to pay again,street parking is only for 4hrs,Pool has been closed indefinitely since covid started

I had a fantastic stay at the Sheraton Philadelphia. The staff was incredibly welcoming and professional from the moment I arrived. The room was spacious, clean, and very comfortable, with all the amenities needed for both work and relaxation. The location is perfect—close to key attractions, restaurants, and transportation, which made getting around the city extremely convenient. I also appreciated the quality of the on-site facilities, especially the lobby, gym, and dining options. Overall, the service, comfort, and atmosphere made my stay exceptional. I look forward to returning on my next trip to Philadelphia. Highly recommended!

Elevators took forever. Discouraged one to go up to room because of horrendous wait. Valet took 30 minutes to retrieve car.

The towels were stained and the shower curtain had black mold. Thank goodness I always travel with towels. I was only staying one night so I didn’t bother to ask for new ones. They need to give it a bit more TLC. Also, the guests were slamming doors and being loud.

There was a bit of a wait for check - in The mattress sunk while I slept BUT the ultimate DISGUST was to wake up and see a ROACH crawling on the nightstand behind your bed! Since I booked through Hotel.com, I was UNBLE to get any type of refund!

I was bitten by beg bugs on my arm and back.

The check in process was quick at 6pm. The parking is expensive. The room was smelly, had dark lighting, and just felt really musty. The bathroom wasnt properly cleaned. The rim of the sink and edge of the shower looked like some mold or something was left without cleaning. I wouldnt stay here again.

Room was dusty. Bathroom didn’t have a fan. Carry an air freshener or use the common toilets downstairs if you intend to so a No. 2. Housekeeping was poor. Only picked up garbage and replaced towels without wiping down surfaces properly.

I stayed at the Sheraton Philadelphia Downtown recently, and unfortunately, my experience was quite disappointing. On the first night, I returned to my room around 7:30 PM only to find it had not been cleaned. I called the front desk three times (at 7:30, 8:00, and 8:30 PM) with no resolution. I eventually had to go downstairs in person, only to be told that housekeeping had already left for the day. While housekeeping did show up for the rest of my stay, the quality left much to be desired. The bed was made, but there was still litter and empty cups left on the floor — not what I would expect from a hotel of this caliber. Overall, the service felt inattentive, and the lack of follow-through left a poor impression. I hope the management takes this feedback seriously, as this hotel has potential but needs improvement in both service responsiveness and room cleanliness.

I loved its location and closeness to downtown Philly. I did not like that my room was never cleaned any day I was there, even if I occupied it during cleaning hours.

The lobby area was always uncomfortably cold. We all had the same issue in our large group . No one seemed interested in looking into making it better . Also the rooms were very dusty. Blow dryer , window area and lamps covered in dust

It was pretty disgusting, the shower curtains looks preety nasty, a lot of little trash on the carpet.

The room could have been more clean. There were stains on the wall, and there was hairs in the bathroom tub that were not mine.

I loved thatvthis hotel was downtown with high rise buildings which reminds me of NYC. The esthetics of the hotels was beautiful however, the rooms or maybe the carpet held a smell.

Quiet street but unimpressive entrance. HVCA too noisy.

Great location. Super courteous staff. Room is quiet and comfy, with a lovely view!

Clean, nice and convenient to most everything we needed. Quiet at night and fast elevators. The beds and pillows were super comfortable!

Spacious room, nice lobby and staff, convenient location.

Good location. Mediocre service (forgot to supply enough towels after request was made at front desk, since no one would answer phone) Very used, saggy and hard mattress.

Lots of space for hotel room

I had a fantastic stay at the Sheraton Philadelphia. The staff was incredibly welcoming and professional from the moment I arrived. The room was spacious, clean, and very comfortable, with all the amenities needed for both work and relaxation. The location is perfect—close to key attractions, restaurants, and transportation, which made getting around the city extremely convenient. I also appreciated the quality of the on-site facilities, especially the lobby, gym, and dining options. Overall, the service, comfort, and atmosphere made my stay exceptional. I look forward to returning on my next trip to Philadelphia. Highly recommended!

Large rooms- a bit outdated and a stale smell to room. For the prices paid would have expected a little bit more- but still not terrible.

Didn't eat there. Bell desk was amazing. Offered local spots to try and prompt service when using the bell services. Room was ok. Bathroom shower floor is very slippery. Pillows are very flat. Somewhat quite rooms. You can hear all the doors around us closing.

Quiet room, comfortable bed. Staff at check in, check out, and concierge were welcoming and helpful. Great location for visiting the city sights including the Rodin and Art Museum.

The staff was excellent. Everyone was extremely friendly and helpful.

Everyone was very accommodating at the hotel from the time I checked in even to the morning having breakfast before I left. The staff is amazing there I really enjoyed my stay.

Staff was slow to help. I didn't get the room that booked. No price adjustment was made for getting a downgrade. Waited 20 minutes to get my bags (nobody at the bell desk), and my taxi wasn't scheduled. I requested the room that I paid for, but they didn't provide it. They didn't checked me in at 6:40 am when I arrived, and when I came back at 1 pm I was put on a waitlist with 20 people ahead of me. I was the first one that arrived that day. Why was I on a waitlist #20? Not right. $500 tax for a night in a downgraded room and no price adjustment? Terrible customer service! There wasn't anyone at the bell desk because they lost the bags of another customer and were looking for them, and nobody was helping the other customers while they were looking for the lost bags. Terrible Service!

I stayed at the Sheraton Philadelphia Downtown recently, and unfortunately, my experience was quite disappointing. On the first night, I returned to my room around 7:30 PM only to find it had not been cleaned. I called the front desk three times (at 7:30, 8:00, and 8:30 PM) with no resolution. I eventually had to go downstairs in person, only to be told that housekeeping had already left for the day. While housekeeping did show up for the rest of my stay, the quality left much to be desired. The bed was made, but there was still litter and empty cups left on the floor — not what I would expect from a hotel of this caliber. Overall, the service felt inattentive, and the lack of follow-through left a poor impression. I hope the management takes this feedback seriously, as this hotel has potential but needs improvement in both service responsiveness and room cleanliness.

My check in experience was a nightmare. I was due to check in on Thursday June 19th for the New Balance Nation track meet. My flight was cancelled and there were no other flights to Philly that day. Travelocity contacted the property to inform the. Of the situation and confirmed I would not be marked as a no show and early check in on Friday would be available. Upon arrival, I was first told I was marked as a no show, even though my stay was prepaid. The staff was completely unempathic and told me to wait in the lobby while they sorted it out. I had to keep checking for an update as no one offered to update me in person or with a simple call or text. I waited in their lobby for two and a half hours, my son sleeping on a couch. Only when I re escalated through Travelocity did the hotel get me a room. I walked up and the Front Desk clerk just handed me a key. No apology for the wait, did not say a word.

Hotel staff is amazing. They took care of a little issue when we first got there quickly and were pleasant about it. Everyone there smiled and would say hello.

Great hotel, Nisha was wonderful at check in, all staff were friendly and helpful. Room and beds were comfortable. Will definitely stay here again.

I booked and PAID for (Jan 28, 2025) a Club Room, 1 King Bed with Sofa bed, Business Lounge Access (High Floor). When I arrived (Feb 13, 2025) I was told the room was given to another customer and that they would book us into a "deluxe" room. Unfortunately, THAT room had no Sofa bed. My daughter went back down to the front desk and asked for a different room. She was told they had nothing and a roll away bed would be sent ASAP. It never showed. She called twice and was told that the bed was coming. Nothing showed. Someone had to SLEEP ON THE FLOOR Thursday night! The front desk manager's name is Nikki. She was less than helpful. I expect a full refund for my reservation. I intend to contact the Sheraton as soon as I launch this review. If I can't get satisfaction, I will contact Expedia directly next. If that is unsuccessful, I will contact my credit card company and file a formal complaint. I am an extremely unhappy customer. The Sheraton Hotel is to blame. Expedia needs to force them to refund my reservation ($306.21) in full.

Didn’t seem like the front desk was willing to make anything happen. Spent over 200 on a booking website they claimed they couldn’t find so went out of pocket for a room. Also a 2nd room for young girls from Canada who planned to sleep in a vehicle after a concert. Deciding to help out got them a room for the night before the travel back. 800 dollar night and I got attitude and multiple attempts to charge my account without contacting me.

The staff at this hotel went out of their way to make sure I had a wonderful birthday stay. The parking was right on site and the hotel was in a great location. Neisha was super helpful.

Quiet room, comfortable bed. Staff at check in, check out, and concierge were welcoming and helpful. Great location for visiting the city sights including the Rodin and Art Museum.

Convenient location

The accommodation met all of my needs. The hotel is located within walking distance of Center City area, Love Park and the Reading Terminal Market.

Great location

Great central location

The hotel has a very good location, it is walking distance from the downtown and the main attractions.

Was absolutely beautiful and in the center of Philly. We will definitely stay here again

Excellent customer service and location to major attractions was one of the main reasons we decided to stay at this hotel

Great location.

Trying to order food to go from the in hotel restaurant was difficult. You would think there would be more staff availae when a big event (dance competition) is happening on site.

Understaffed restaurant. Indifferent front desk.

Stay annually. Staff friendly and helpful. Bar food and breakfast options are very good. Clean and quiet.

The room was comfortable and well appointed. The food was delicious. I had dinner and lunch the next day- both very satisfying.

Clean room, nice turn down service (no waste of towels),restaurant was excellent.

Everything was great with the exception of one waitress who refused to take a room service order tours the end of his shift and when I went in person to get food was rude and disrespectful. He finished contaminating the food I took… :(. My kids were hungry… how hard is that to understand for a waitress??? Everyone else was incredible friendly and truly looking to help and serve… I was there during the club World Cup

Everything was good and all the staff I personally dealt with were courteous and helpful. The issue we felt was lack of proper staffing (valet, check in, bar/restaurant during peak hours for such a large event (dance competition and convention). My travel mates ordered food to go from the bar on Friday evening (2 salads). It took about 45 minutes to receive the boxes-only to get up to the room to discover they had not been given any utensils. When one of them started to go back down to get the forks, the other diner (luckily) noticed that neither of them had been given any salad dressing either. When she approached the waitress that had helped them, she pointed out that they didn’t get their utensils or salad dressing. The waitress said “I didn’t pack the order……..“ I’m sure it was a long shift for her, but a simple, “Oh! I’m sorry!” goes a long way in these situations.

The staff - whether at the bar, restaurant or front desk - personable, friendly and the enticement to stay again. The food was perfect and the room (with a view) we loved. We’ll be back!

The hotel was nice, clean and pretty quite. There was a stain on the carpet in the room but that's not a big deal. What stood out as great was how fantastic the staff was. Every staff interaction felt friendly in a genuine way. Special shout out to Tonya my waitress at the hotel restaurant! She was so nice and helpful!

Only stayed the one night as a stop over to DC. Room was basic and noisy. Went for breakfast, no buffet style breakfast available. Ordered two poached eggs on toast eggs were cold and like rubber, toast was stone cold all for $16! Location was convenient. Parking at the hotel is ran by an external company at $39 per night self park or $60 valet.