Summer Island Maldives

Fantastique

Great island, water villa spot on. Foo outstanding and cleaners and waiters/chefs and bar staff amazing. Reception staff need more training to ensure the same consistent friendly experience as they did not look comfortable dealing with guests and slow support. Would revisit however resort management need to urgently change health and safety warrior their maintenance staff. Such low standards exhibited working with electric equipment in water under the spa, no risk mitigation which is not acceptable. No personal protective equipment and high risk to loss of life in addition to impact on guests.

Es war ein wunderschöner und erholsamer Urlaub. Die kleine Insel ist traumhaft. Ausnahmslos jeder Mitarbeiter war total freundlich und geradezu herzlich. Das Essen ist hervorragend. Wer eine Premium Beach Villa oder eine Water Villa bucht, kann zusätzlich ein A-la-carte-Restaurant besuchen, das Köstlichkeiten anbietet und auch ein separates Frühstücksbuffet hat, mit Tischen direkt am Meer.

A great vacation for relatively little money. The hotel is located on a natural island, so the reefs and corals were excellent. The staff is very polite and helpful. Overall, everything was great.

Overall, we had a great time and all staff members (with the exception of those at Front Desk) were exceptionally kind & professional. Front Desk was once again a complete disaster. This was my third visit to Summer Island, yet the first thing they asked me was to settle my bill for the Christmas Gala Dinner (150 USD/person). At the same time, they failed to inform us about the food & drink credit included in our stay. Only when I specifically asked about it was when they said something about it. Front Desk staff is overly focused on payment collection, which creates an unpleasant atmosphere and undermines the sense of Trust(!) they claim to have toward their “Valued Guests”. They also neglected to inform us about the wine & cheese tasting organised for returning guests. Obviously, they do not even know who their returning guests are. We only discovered the tasting event by chance since Avi Bar staff remembered us from last year. There seem to be too many staff members at Front Desk without clear roles and responsibilities. Their English language skills is limited, and interaction often feels scripted and repetitive, hardly what one expects from a fine island resort. Just like last year, the mandatory Christmas Gala Dinner was a rip-off. To make matters worse, some guest (e.g. in room 273), became seriously ill for several days after the Gala Dinner. This is completely unacceptable! My final remark is that compared to last year prices have increased, yet quality has declined!