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Kwa'lilas Hotel

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103 $

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Kwa'lilas Hotel - Image 1

Kwa'lilas Hotel - Zimmer

Kwa'lilas Hotel - Zimmer

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Kwa'lilas Hotel - Rezeption

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From

103 $

/ Nacht

Über diese Unterkunft

Genieße von folgendem Punkt aus den schönen Ausblick: Garten. Nutz außerdem Einrichtungen und Leistungen wie kostenloses WLAN und Unterstützung bei der Tourenplanung/beim Ticketerwerb. Auch einen Bankettsaal und einen Verkaufsautomaten biet...

Annehmlichkeiten

Genieße von folgendem Punkt aus den schönen Ausblick: Garten. Nutz außerdem Einrichtungen und Leistungen wie kostenloses WLAN und Unterstützung bei der Tourenplanung/beim Ticketerwerb. Auch einen Bankettsaal und einen Verkaufsautomaten bietet dieses Hotel.

Annehmlichkeiten für Geschäftsreisende

Zum Angebot gehören ein Businesscenter, eine rund um die Uhr besetzte Rezeption und eine Gepäckaufbewahrung. Wenn du eine Veranstaltung in Port Hardy planst, ist dieses Hotel eine gute Wahl, denn zu den 4000 Quadratfuß (372 Quadratmeter) großen Veranstaltungsräumlichkeiten zählen ein Konferenzzentrum und 4 Tagungsräume. Vor Ort gibt es Folgendes: Parken ohne Service (kostenlos).

Gastronomie

Kwa'Lilas Hotel bietet seinen Gästen ein Restaurant mit köstlichen Speisen. Deinen Durst kannst du an der Bar/Lounge stillen. Gegen Gebühr wird täglich von 06:30 Uhr bis 10:00 Uhr ein nach Wunsch zubereitetes Frühstück angeboten.

Zimmer

Fühl dich in einem der 85 klimatisierten Zimmer mit LCD-Fernseher wie zu Hause. Ein WLAN-Internetzugang (kostenlos) ist ebenso verfügbar wie Kabelempfang. Es sind eigene Badezimmer mit Duschen vorhanden, die über kostenlose Toilettenartikel und Haartrockner verfügen. Zur Austattung gehören Safes in Laptop-Größe und separate Sitzecken sowie Telefone, mit denen du kostenlose Ortsgespräche führen kannst.

Standort

Kwa'Lilas Hotel führt dich mitten ins Herz von Port Hardy, eine 2-minütige Fahrt von Port Hardy Harbour und 5-minütige Fahrt von Quatse Salmon Stewardship Centre entfernt. Dieses Hotel ist 9,6 km von Port Hardy Ferry Terminal und 11 km von Storey's Beach entfernt.

Was ist in der Nähe?

Thunderbird Mall(0.2 Meilen)
Port Hardy Hospital(0.2 Meilen)
Port Hardy Municipal Hall(0.3 Meilen)
Stink Creek Park(0.3 Meilen)
Vancouver Island Regional Library - Port Hardy Branch(0.5 Meilen)
Port Hardy Museum(0.5 Meilen)
Rotary Park(0.5 Meilen)
Tsulquate Park(0.7 Meilen)
Port Hardy Harbour(0.8 Meilen)
Fisherman's Wharf(0.9 Meilen)
Quarterdeck Marina(0.9 Meilen)
Quatse Salmon Stewardship Centre(2.6 Meilen)
Fort Rupert Trail(3.9 Meilen)
Dakota 576 Crash Site Trail(5.7 Meilen)
Port Hardy Ferry Terminal(6 Meilen)
Flughafen Port Hardy (YZT)(7 Meilen)
Flughafen Port McNeil (YMP)(26.9 Meilen)
Flughafen Greenway Sound (YGN)(36.4 Meilen)

Parkmöglichkeiten
Restaurant
Nichtraucher-Zimmer
Business-Center
Zimmerservice
Informationsschalter für Ausflüge

Standort

9040 Granville Street, Port Hardy, Kanada

Thunderbird Mall (0.2 Meilen)

Port Hardy Hospital (0.2 Meilen)

Port Hardy Municipal Hall (0.3 Meilen)

Stink Creek Park (0.3 Meilen)

Vancouver Island Regional Library - Port Hardy Branch (0.5 Meilen)

Port Hardy Museum (0.5 Meilen)

Weitere Informationen zum Ort

Zimmeroptionen

4

Standardzimmer, 2 Queen-Betten

Zimmerdetails

2 Doppelbetten

Anzahl Schlafplätze 4

200 ft²

Klimaanlage

WLAN (kostenlos)

Separates Wohnzimmer

6

Zimmer (Room, 1 King Bed, Mountain Side)

Zimmerdetails

1 Großes Doppelbett

Anzahl Schlafplätze 2

205 ft²

Klimaanlage

WLAN (kostenlos)

Separates Wohnzimmer

3

Zimmer (Room, 2 Queen Beds, Mountain Side)

Zimmerdetails

2 Doppelbetten

Anzahl Schlafplätze 4

205 ft²

Klimaanlage

WLAN (kostenlos)

Separates Wohnzimmer

Gästebewertungen zu Kwa'lilas Hotel

8.4

Sehr gut

Basierend auf 1.001 verifizierten Bewertungen

Wer übernachtet hier?

Geschäftlich

22%

Paar

56%

Familie

15%

Gruppe

7%

Was Gäste sagen

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Im Kwa'lilas Hotel heben Reisende die sauberen, kulturell bereichernden Räumlichkeiten mit bequemen Betten, freundlichem Service sowie die Annehmlichkeiten einer hauseigenen Kneipe und einfache Parkmöglichkeiten hervor. Die Lage ist fußläufig zur Stadt und praktisch für späte Ankünfte mit der Fähre.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

Was Gäste sagen

Im Kwa'lilas Hotel heben Reisende die sauberen, kulturell bereichernden Räumlichkeiten mit bequemen Betten, freundlichem Service sowie die Annehmlichkeiten einer hauseigenen Kneipe und einfache Parkmöglichkeiten hervor. Die Lage ist fußläufig zur Stadt und praktisch für späte Ankünfte mit der Fähre.

Gelegentliche Probleme sind langsamer oder unterbesetzter Service, Zimmer, die nicht immer pünktlich um 16 Uhr bezugsfertig sind, sowie Lärm aus den Fluren oder von Sportmannschaften. Während die meisten Gäste die Zimmer als modern und komfortabel empfinden, berichten einige von Mängeln in der Badezimmerwartung, begrenzter TV-Qualität und sporadischem WLAN oder Geräuschen von der Heizungsanlage. Erwarten Sie einen komfortablen, kulturell geprägten Aufenthalt mit einfacher Ausstattung und im Allgemeinen gutem Essen, der sich besonders für Besuche vor oder nach der Fährüberfahrt eignet.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Die hoteleigene Kneipe/Restaurant, der Geschenkeladen/die Galerie und die kostenfreien Parkplätze werden häufig hervorgehoben und geschätzt. Die Ausstattung ist einfach gehalten, mit zeitweiligen Schließungen oder eingeschränktem Service sowie vereinzelten Hinweisen auf einen Mangel an barrierefreien Parkplätzen, keine Gästewäscherei und keine Verkaufsautomaten in der Nacht.

Ähnliche Gästebewertungen

10

Edward

6. Feb. 2026

·

Aufenthalt am 3 Nächte

Love our stay. Friendly staff, very good restaurant (limited hours/days in winter season), and a large bar with snacks, breakfast, and two pool tables. Ten minute walk to town.

Love our stay. Friendly staff, very good restaurant (limited hours/days in winter season), and a large bar with snacks, breakfast, and two pool tables. Ten minute walk to town.

8

Alida

11. Aug. 2023

·

Aufenthalt am 2 Nächte

There is only one handicapped parking spot which made it really hard to get out of the car when it was occupied

There is only one handicapped parking spot which made it really hard to get out of the car when it was occupied

8

Edwina

17. Juli 2025

·

Aufenthalt am 2 Nächte

Nice newish building. Staff very accomplish. Easy access to our room from the back parking lot. Nice big restaurant, good menu. Licensed. Pool tables, tvs. Pillows are fabulous, comfy crisp bed and sheets. Definitely recommend

Nice newish building. Staff very accomplish. Easy access to our room from the back parking lot. Nice big restaurant, good menu. Licensed. Pool tables, tvs. Pillows are fabulous, comfy crisp bed and sheets. Definitely recommend

8

Donna

29. Juni 2024

·

Aufenthalt am 1 Nacht

Great property overall. The only thing missing was a vending machine to get snacks or drinks from late at night. We arrived on the ferry which didn’t get in till 1 AM and looking for a bottle of water. We were told to walk up to the gas station about 15 minutes down the road, which I’m not about to do with the two year old!

Great property overall. The only thing missing was a vending machine to get snacks or drinks from late at night. We arrived on the ferry which didn’t get in till 1 AM and looking for a bottle of water. We were told to walk up to the gas station about 15 minutes down the road, which I’m not about to do with the two year old!

10

Adrienne

19. Dez. 2024

·

Aufenthalt am 3 Nächte

Awesome staff and restaurant in the hotel. However, the hotel does not have a washer or dryer, which would be nice if you’re staying longer.

Awesome staff and restaurant in the hotel. However, the hotel does not have a washer or dryer, which would be nice if you’re staying longer.

8

Merryl

13. Aug. 2023

·

Aufenthalt am 1 Nacht

Very clean. Staff friendly and helpful. Could have had more disability areas for parking.

Very clean. Staff friendly and helpful. Could have had more disability areas for parking.

10

Helen

26. Aug. 2025

·

Aufenthalt am 1 Nacht

I love to stay here, there is such beautiful art in the hotel and in the rooms! It's clean, staff is helpful.

I love to stay here, there is such beautiful art in the hotel and in the rooms! It's clean, staff is helpful.

10

Cheryl

29. Sept. 2025

·

Aufenthalt am 2 Nächte

Very friendly staff and nice rooms. Both casual and formal dining options on site (reserve ahead for Ha'me'). Easy to find and plenty of parking.

Very friendly staff and nice rooms. Both casual and formal dining options on site (reserve ahead for Ha'me'). Easy to find and plenty of parking.

10

Gregory

28. Aug. 2023

·

Aufenthalt am 1 Nacht

Kwa'Lilas Hotel is a very nice, recently updated hotel in Port Hardy. Clean and comfortable room, friendly staff, convenient location and easy parking. Good breakfast too. Unfortunately, the main restaurant was closed for renovations and the casual restaurant was closed for sit-down dinner service during our stay due to staffing shortages. Take out was available and was fine.

Kwa'Lilas Hotel is a very nice, recently updated hotel in Port Hardy. Clean and comfortable room, friendly staff, convenient location and easy parking. Good breakfast too. Unfortunately, the main restaurant was closed for renovations and the casual restaurant was closed for sit-down dinner service during our stay due to staffing shortages. Take out was available and was fine.

8

James

6. Aug. 2025

·

Aufenthalt am 2 Nächte

no pool or excercise.

no pool or excercise.

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Reinigung

Die meisten Gäste beschreiben das Hotel und die Zimmer als sehr sauber oder tadellos. Einige berichten von Mängeln – Schimmel in den Duschen, Haare oder Flecken, die zurückgelassen wurden, und gelegentliche Versäumnisse bei der Reinigung.

Ähnliche Gästebewertungen

10

William

1. Dez. 2025

·

Aufenthalt am 2 Nächte

This is my favourite hotel. The staff is excellent, the furnishings are beautiful, and the whole place is spotless. I will add the convenience of the restaurant is ideal. Truly world class!

This is my favourite hotel. The staff is excellent, the furnishings are beautiful, and the whole place is spotless. I will add the convenience of the restaurant is ideal. Truly world class!

4

Louise

21. Aug. 2025

·

Aufenthalt am 1 Nacht

I really want to give this hotel a good review, but it is interesting how one little thing can ruin a whole experience. Check- in was average, nothing special. The art found in various places in the hotel is beautiful and very interesting. The rooms are beautiful and mostly clean. However, our room had a moldy smell, which improved after we threw open the window and turned on the AC. Unfortunately, our shower drain was completely blocked, which we discovered in the evening when we wanted to shower. We called the front desk to get somebody to come fix the shower. The front desk person said there was nobody else that can help us, and her foot was sore, so she was not going to do it. She really did not care. My husband had to go downstairs and he found liquid plumber. He had to try clean the drain himself, was unsuccessful, and we ended up with no showers. I had to use the bathroom sink to do a partial wash. Hotel guests should not have to clean blocked drains in their room! This is the worst service, and, unfortunately, we won’t return there.

I really want to give this hotel a good review, but it is interesting how one little thing can ruin a whole experience. Check- in was average, nothing special. The art found in various places in the hotel is beautiful and very interesting. The rooms are beautiful and mostly clean. However, our room had a moldy smell, which improved after we threw open the window and turned on the AC. Unfortunately, our shower drain was completely blocked, which we discovered in the evening when we wanted to shower. We called the front desk to get somebody to come fix the shower. The front desk person said there was nobody else that can help us, and her foot was sore, so she was not going to do it. She really did not care. My husband had to go downstairs and he found liquid plumber. He had to try clean the drain himself, was unsuccessful, and we ended up with no showers. I had to use the bathroom sink to do a partial wash. Hotel guests should not have to clean blocked drains in their room! This is the worst service, and, unfortunately, we won’t return there.

6

JoAnn

26. Juli 2025

·

Aufenthalt am 1 Nacht

The carpet in our room was not clean - there were spilled old French fries & McDonald’s packaging under the bed. Not enough towels for 3 guests.

The carpet in our room was not clean - there were spilled old French fries & McDonald’s packaging under the bed. Not enough towels for 3 guests.

8

Nadine

7. Okt. 2025

·

Aufenthalt am 1 Nacht

Only criticism is that the cleaners need to do a better job cleaning the shower. There was quite a bit of pink surface mildew in the shower that could be easily wiped off.

Only criticism is that the cleaners need to do a better job cleaning the shower. There was quite a bit of pink surface mildew in the shower that could be easily wiped off.

10

william

21. Sept. 2025

·

Aufenthalt am 1 Nacht

advised the reception; 1 point of concern ( from someone who has designed and BUILT many resort hotels!) arrived lte and jumped into a quick shower BUT the residue if soap/cleaner on the shower base made it VERY slippery and treacherous ! No grab rails, no rubber mat- this could be a problem... shower base caulking also mildewed and failing ... otherwise nice stay!

advised the reception; 1 point of concern ( from someone who has designed and BUILT many resort hotels!) arrived lte and jumped into a quick shower BUT the residue if soap/cleaner on the shower base made it VERY slippery and treacherous ! No grab rails, no rubber mat- this could be a problem... shower base caulking also mildewed and failing ... otherwise nice stay!

10

Bart

16. Feb. 2026

·

Aufenthalt am 1 Nacht

The room was spotless and the staff was excellent

The room was spotless and the staff was excellent

10

timothy

4. Okt. 2025

·

Aufenthalt am 2 Nächte

Nice clean hotel.

Nice clean hotel.

6

Sarah

23. Aug. 2025

·

Aufenthalt am 2 Nächte

Described as a luxury hotel, is a stretch. The rooms are quite small and in need of a deep clean. Pros: bed is comfy, linens are soft (did have some staining), ample parking, plenty of hot water, scent-free (no artificial air fresheners and the bath products weren’t heavily scented). AC worked well. Location. Wifi was strong. Cons: The shower has various types of mold in the caulking, and lots of dust on the lights and headboards. The fridge setting can’t be adjusted and froze everything we put in it (all our food for the next day’s hike). The bedside lights didn’t work on one of the beds. We asked the front desk for an extra blanket, waited an hour (it seemed like it was a busy time), didn’t get it. Went back later and asked again and was told there wasn’t any. Not one extra blanket in the entire hotel?? Front desk did not appear interested at all when we voiced our concerns. Not within the hotels ability to control, but to note the person above us was either a toddler jumping around or someone wearing heavy boots walking back and forth each night between 11pm-2am. Not sure if it’s sound proofing issue or just that person.

Described as a luxury hotel, is a stretch. The rooms are quite small and in need of a deep clean. Pros: bed is comfy, linens are soft (did have some staining), ample parking, plenty of hot water, scent-free (no artificial air fresheners and the bath products weren’t heavily scented). AC worked well. Location. Wifi was strong. Cons: The shower has various types of mold in the caulking, and lots of dust on the lights and headboards. The fridge setting can’t be adjusted and froze everything we put in it (all our food for the next day’s hike). The bedside lights didn’t work on one of the beds. We asked the front desk for an extra blanket, waited an hour (it seemed like it was a busy time), didn’t get it. Went back later and asked again and was told there wasn’t any. Not one extra blanket in the entire hotel?? Front desk did not appear interested at all when we voiced our concerns. Not within the hotels ability to control, but to note the person above us was either a toddler jumping around or someone wearing heavy boots walking back and forth each night between 11pm-2am. Not sure if it’s sound proofing issue or just that person.

8

Amber

12. Aug. 2025

·

Aufenthalt am 1 Nacht

Overall the property was nice, however, our bathroom was not very clean. Like hair still in shower and on floor, looked like it was barely wiped down. Beds looked like they were slapped together and they are rock hard. Staff when we called a couple of times weren’t very friendly, however, when we checked in staff was friendly.

Overall the property was nice, however, our bathroom was not very clean. Like hair still in shower and on floor, looked like it was barely wiped down. Beds looked like they were slapped together and they are rock hard. Staff when we called a couple of times weren’t very friendly, however, when we checked in staff was friendly.

10

Darlene

3. Okt. 2025

·

Aufenthalt am 2 Nächte

Very clean. Supplies replenished quickly. Quiet, beautiful artwork. Not expensive. Would highly recommend.

Very clean. Supplies replenished quickly. Quiet, beautiful artwork. Not expensive. Would highly recommend.

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Zimmer

Moderne Zimmer mit unverwechselbarem Dekor indigener Kunst und sehr bequemen Betten; einige sind etwas kleiner. Wiederkehrende Nachteile sind Lärmübertragung, begrenzte TV-/Kabelqualität, gelegentlich laute Klimaanlagen/Heizungen sowie kleinere funktionale Mängel wie wenige Kleiderbügel oder überkälte Kühlschränke.

Ähnliche Gästebewertungen

8

Heather

17. Aug. 2025

·

Aufenthalt am 1 Nacht

Lovely rooms with decent sized bathroom but no curtains to close across the windows. While the blind limited visibility it didn’t block out sunlight in any way in the morning- bit odd. Turned up just after 4 (check-in time) to be told room was not ready, in fact 3 other couples were told the same thing, and no indication was given as to how long we’d have to wait . having just driven 5.5hrs I had no interest in jumping in car again to find something to kill time so I asked reception politely to go and find out how long and the chap came back with a room key. This is the reason why I am not giving a 5 star review. If checking time is so late in the day and guests stick to that time then rooms should be ready by then. Anyway hotel room was lovely and the fine dining restaurant was very very good so I would use this hotel again

Lovely rooms with decent sized bathroom but no curtains to close across the windows. While the blind limited visibility it didn’t block out sunlight in any way in the morning- bit odd. Turned up just after 4 (check-in time) to be told room was not ready, in fact 3 other couples were told the same thing, and no indication was given as to how long we’d have to wait . having just driven 5.5hrs I had no interest in jumping in car again to find something to kill time so I asked reception politely to go and find out how long and the chap came back with a room key. This is the reason why I am not giving a 5 star review. If checking time is so late in the day and guests stick to that time then rooms should be ready by then. Anyway hotel room was lovely and the fine dining restaurant was very very good so I would use this hotel again

8

Shampa

22. Aug. 2024

·

Aufenthalt am 1 Nacht

Got a ground level room with someones car parked right at the window looking in. Room was a bit small. Towels were arranged under the sink in a manner that they would definitely get wet as one uses the sink. The hotel was very pretty. We just had hoped for a better experience.

Got a ground level room with someones car parked right at the window looking in. Room was a bit small. Towels were arranged under the sink in a manner that they would definitely get wet as one uses the sink. The hotel was very pretty. We just had hoped for a better experience.

8

Linda

24. Juli 2025

·

Aufenthalt am 2 Nächte

Modern hotel with comfortable beds and great restaurant. Staff and check in great. Minor issues of fridge too cold and freezing food and clogged bathroom sink communicated at check out

Modern hotel with comfortable beds and great restaurant. Staff and check in great. Minor issues of fridge too cold and freezing food and clogged bathroom sink communicated at check out

6

David

17. Jan. 2025

·

Aufenthalt am 2 Nächte

This is an old building elegantly updated with a strong and calming Indigenous presence. However, the old building is still a noisy one with sound transmitted from the floor above and the humming noise of the AC/heater in the room. The beds were very comfortable but the TV cable offerings were meagre.

This is an old building elegantly updated with a strong and calming Indigenous presence. However, the old building is still a noisy one with sound transmitted from the floor above and the humming noise of the AC/heater in the room. The beds were very comfortable but the TV cable offerings were meagre.

8

richard

18. Okt. 2024

·

Aufenthalt am 1 Nacht

Staff was friendly and the place was nice and clean. The AC unit seemed old and quite loud but that was our only complaint

Staff was friendly and the place was nice and clean. The AC unit seemed old and quite loud but that was our only complaint

6

Bill

30. Sept. 2025

·

Aufenthalt am 1 Nacht

Everything was great except the tv/channels. I’ve stayed here many times and have had many different rooms and every tv has a scratching sound in the volume. There is very limited choices for tv channels.

Everything was great except the tv/channels. I’ve stayed here many times and have had many different rooms and every tv has a scratching sound in the volume. There is very limited choices for tv channels.

10

Vivian

18. Nov. 2025

·

Aufenthalt am 2 Nächte

The most comfortable beds ever! Decor was amazing and so educational.

The most comfortable beds ever! Decor was amazing and so educational.

4

Gwen

22. Sept. 2025

·

Internet was awful- at least in my room at far end of corridor. i really needed it for work. Would not stay again

Internet was awful- at least in my room at far end of corridor. i really needed it for work. Would not stay again

10

Sakolwan Klongkarn

26. Aug. 2025

·

Aufenthalt am 1 Nacht

Clean, quiet, and modern. Rooms are on the small side, but otherwise a pleasant stay

Clean, quiet, and modern. Rooms are on the small side, but otherwise a pleasant stay

8

Brent

16. Nov. 2025

·

Aufenthalt am 2 Nächte

Overall clean & comfortable room and hotel. Could use at least double the amount of hangers, from 3 provided

Overall clean & comfortable room and hotel. Could use at least double the amount of hangers, from 3 provided

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Dienstleistung

Das Personal wird oft für seine Freundlichkeit, Hilfsbereitschaft und Effizienz gelobt, auch bei späten Ankünften mit der Fähre. Der Service kann jedoch langsam oder unterbesetzt sein, mit gelegentlichen Wartezeiten beim Check-in und einer unbeständigen Reaktionsfähigkeit an der Rezeption.

Ähnliche Gästebewertungen

10

Craig

3. Aug. 2025

·

Aufenthalt am 1 Nacht

The staff at the hotel was very good. We got off the ferry from doing the inside passage at 12:30 AM and we went straight to the hotel and the staff were all up and ready to assist us even given the late hour. The beds were exceptionally comfortable and the room was very clean and decorated lovely. We would definitely stay here again considering how easy it was to get there after getting off the ferry so late. We were on two motorcycles and the parking was very easy and convenient for us. Because we stayed at the hotel we got 20% off food in the restaurant as breakfast is not included. It also had a really cute gift shop with indigenous themed items. We would absolutely stay here again.

The staff at the hotel was very good. We got off the ferry from doing the inside passage at 12:30 AM and we went straight to the hotel and the staff were all up and ready to assist us even given the late hour. The beds were exceptionally comfortable and the room was very clean and decorated lovely. We would definitely stay here again considering how easy it was to get there after getting off the ferry so late. We were on two motorcycles and the parking was very easy and convenient for us. Because we stayed at the hotel we got 20% off food in the restaurant as breakfast is not included. It also had a really cute gift shop with indigenous themed items. We would absolutely stay here again.

6

Martin

25. Juli 2024

·

Aufenthalt am 1 Nacht

Poor Customer Service!

Poor Customer Service!

10

Jessica

7. Okt. 2025

·

Aufenthalt am 1 Nacht

The front desk staff were amazing, as were the beautiful rooms! Beds and shower were great, room clean, and the check in process pleasant. There is a small gallery upstairs that is worth a visit, and the connected pub has great breakfast options. I checked in around 1am after getting off the ferry from Prince Rupert, and would highly recommend staying here if you're in Port Hardy!

The front desk staff were amazing, as were the beautiful rooms! Beds and shower were great, room clean, and the check in process pleasant. There is a small gallery upstairs that is worth a visit, and the connected pub has great breakfast options. I checked in around 1am after getting off the ferry from Prince Rupert, and would highly recommend staying here if you're in Port Hardy!

4

Stanley

25. Okt. 2025

·

Aufenthalt am 2 Nächte

It took a long time to check in as there was no one at the front desk. They have a bell. When I went to ring it, the person in front of me told me "I have have already rang it, but no one showed you. It was only when I rang the bell in an annoying manner someone showed up. I asked the front desk when I arrived if they had an iron. I was told - no they don't. I called the front desk the next morning and asked if they had an iron, they stated yes they do. I Left a the hotel's card on my door asking for maid service, but my room never got made up. I went to the restaurant on site, I took a long time before I got served. I tried to flag down one of the servers. She just walked by and said bruskley. "Your server will be with you shortly".

It took a long time to check in as there was no one at the front desk. They have a bell. When I went to ring it, the person in front of me told me "I have have already rang it, but no one showed you. It was only when I rang the bell in an annoying manner someone showed up. I asked the front desk when I arrived if they had an iron. I was told - no they don't. I called the front desk the next morning and asked if they had an iron, they stated yes they do. I Left a the hotel's card on my door asking for maid service, but my room never got made up. I went to the restaurant on site, I took a long time before I got served. I tried to flag down one of the servers. She just walked by and said bruskley. "Your server will be with you shortly".

6

Claudia

1. Aug. 2025

·

Aufenthalt am 1 Nacht

Lady at the front desk was haughty and arrogant Not pleasant at all Believe you are understaffed as they were not sure our rooms would be cleaned by check in time

Lady at the front desk was haughty and arrogant Not pleasant at all Believe you are understaffed as they were not sure our rooms would be cleaned by check in time

4

Sylvia

29. Juli 2025

·

Aufenthalt am 2 Nächte

The hotel on its own was absolutely fine. It was the poor service of the reception personnel which disappointed us the most. First our room wasn’t ready until 6:15 pm, while check-in started at 4pm. No time estimate was given when we arrived shortly after 4pm. Second, we noticed that the toilet in our bathroom wasn’t clean. We requested that it would be cleaned the next day (reported it to the receptionist), but nothing had happened when we came back to the hotel in the evening. We had our dinners at the pub of the hotel. One has to wait to be seated, but personnel was so overwhelmed that we waited 15 minutes at the door. At some point we simply sat down and service was much better after that. It seems to us that housekeeping and other personnel couldn’t deal with the number of rooms booked. The hotel had no vacancies left for the two nights we were there, so all the rooms must have been occupied. Personally I would book another accommodation when visiting Port Hardy next time.

The hotel on its own was absolutely fine. It was the poor service of the reception personnel which disappointed us the most. First our room wasn’t ready until 6:15 pm, while check-in started at 4pm. No time estimate was given when we arrived shortly after 4pm. Second, we noticed that the toilet in our bathroom wasn’t clean. We requested that it would be cleaned the next day (reported it to the receptionist), but nothing had happened when we came back to the hotel in the evening. We had our dinners at the pub of the hotel. One has to wait to be seated, but personnel was so overwhelmed that we waited 15 minutes at the door. At some point we simply sat down and service was much better after that. It seems to us that housekeeping and other personnel couldn’t deal with the number of rooms booked. The hotel had no vacancies left for the two nights we were there, so all the rooms must have been occupied. Personally I would book another accommodation when visiting Port Hardy next time.

10

Naomi

23. Aug. 2025

·

Aufenthalt am 1 Nacht

Exceptional efficient check in courteous staff.

Exceptional efficient check in courteous staff.

10

Erik

8. Juli 2024

·

Everything at the hotel is new and very well designed. The beds are very comfortable. There is a pleasant scent in the lobby. I arrived with a large number of people at the same time and the lady at front desk quickly and efficiently checked everyone in. GREAT SERVICE!

Everything at the hotel is new and very well designed. The beds are very comfortable. There is a pleasant scent in the lobby. I arrived with a large number of people at the same time and the lady at front desk quickly and efficiently checked everyone in. GREAT SERVICE!

4

chris

14. Aug. 2025

·

Aufenthalt am 2 Nächte

First person meet at front desk was rude/not welcoming.

First person meet at front desk was rude/not welcoming.

10

Brenda

18. Sept. 2025

·

Aufenthalt am 1 Nacht

They went out of their way to help me when I had an issue with my suitcase. Excellent service and friendly people. Also, someone is always there to help when coming off the late ferry after midnight.

They went out of their way to help me when I had an issue with my suitcase. Excellent service and friendly people. Also, someone is always there to help when coming off the late ferry after midnight.

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KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Praktische Basis für Fährreisende und nur einen kurzen Fußweg von der Stadt, Lebensmittelgeschäften und dem Hafen entfernt. Viele merken an, dass es ruhig ist und es einfache, kostenfreie Parkplätze gibt.

Ähnliche Gästebewertungen

10

Edward

6. Feb. 2026

·

Aufenthalt am 3 Nächte

Love our stay. Friendly staff, very good restaurant (limited hours/days in winter season), and a large bar with snacks, breakfast, and two pool tables. Ten minute walk to town.

Love our stay. Friendly staff, very good restaurant (limited hours/days in winter season), and a large bar with snacks, breakfast, and two pool tables. Ten minute walk to town.

10

JOSEPH LAURIER

28. März 2025

·

Aufenthalt am 1 Nacht

Great location easy access and great place to visit and stay

Great location easy access and great place to visit and stay

10

Deborah

29. Juni 2023

·

Aufenthalt am 1 Nacht

Property is easy to find, rooms are clean and well laid out. There is a refrigerator which is nice. Walking distance to beach and grocery store. Breakfast included but not early enough if you’re catching the 7:30 am ferry.

Property is easy to find, rooms are clean and well laid out. There is a refrigerator which is nice. Walking distance to beach and grocery store. Breakfast included but not early enough if you’re catching the 7:30 am ferry.

10

Steven

21. Juli 2025

·

Aufenthalt am 3 Nächte

Walkable - central downtown area is within 7-10 minutes walking distance.

Walkable - central downtown area is within 7-10 minutes walking distance.

10

Kristi

23. Sept. 2024

·

Aufenthalt am 1 Nacht

Good rooms, great location to catch the ferry! Very comfortable beds.

Good rooms, great location to catch the ferry! Very comfortable beds.

10

Jason

9. Juli 2025

·

Aufenthalt am 2 Nächte

Nice, quiet location.

Nice, quiet location.

10

Carolyn

8. Sept. 2024

·

Aufenthalt am 1 Nacht

Lovely hotel, modern and convenient for the town

Lovely hotel, modern and convenient for the town

10

muna

29. Sept. 2024

·

Aufenthalt am 1 Nacht

Great location

Great location

10

Dolores

20. Sept. 2025

·

Aufenthalt am 1 Nacht

Super comfortable beds. Stayed before and after ferry to Bella Coola. Convenient location.

Super comfortable beds. Stayed before and after ferry to Bella Coola. Convenient location.

8

Kostas

26. Juli 2025

·

Aufenthalt am 1 Nacht

I enjoyed having the convenience of the McDonald’s nearby, and the cleanliness of the hotel and room.

I enjoyed having the convenience of the McDonald’s nearby, and the cleanliness of the hotel and room.

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KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Gastronomie

Die hoteleigene Kneipe und das Restaurant erhalten häufig Lob für schmackhafte Mahlzeiten und solide Frühstücksangebote. Wiederkehrende Nachteile sind langsamer oder eingeschränkter Service, zeitweilige Schließungen oder nur Abholung möglich sowie gelegentliche Menüengpässe.

Ähnliche Gästebewertungen

2

Justin

23. Juli 2025

·

Aufenthalt am 1 Nacht

Bathroom was not very clean. Numerous items on the menu were not available, we didn’t have to pay for our meals, but very unfortunate that a restaurant does not have the appropriate amount of food, especially when the room is costing nearly $300, simply out, it was disappointing.

Bathroom was not very clean. Numerous items on the menu were not available, we didn’t have to pay for our meals, but very unfortunate that a restaurant does not have the appropriate amount of food, especially when the room is costing nearly $300, simply out, it was disappointing.

10

George Peter

22. Juni 2025

·

Aufenthalt am 3 Nächte

Slow service for breakfast.

Slow service for breakfast.

10

Carol

27. Juni 2025

·

Aufenthalt am 1 Nacht

We were disappointed that the main restaurant was not functioning. Our meals in the pub took a long time due to shortage of staff.

We were disappointed that the main restaurant was not functioning. Our meals in the pub took a long time due to shortage of staff.

10

Charles

23. Juni 2025

·

Aufenthalt am 2 Nächte

The hotel was clean and inviting the staff were friendly and helpful. The onsite restaurant offered and extensive menu and the food was excellent.

The hotel was clean and inviting the staff were friendly and helpful. The onsite restaurant offered and extensive menu and the food was excellent.

10

George

16. Sept. 2025

·

Aufenthalt am 1 Nacht

Excellent on all factors. Restaurant was an unexpected delight.

Excellent on all factors. Restaurant was an unexpected delight.

10

Diane

9. Okt. 2024

·

Aufenthalt am 3 Nächte

Everything from the lobby to the room was super clean and beautifully decorated. The front desk person was friendly. The restaurant had really good fish and chips. There was ample parking.

Everything from the lobby to the room was super clean and beautifully decorated. The front desk person was friendly. The restaurant had really good fish and chips. There was ample parking.

10

Jonathan

25. Aug. 2025

·

Aufenthalt am 1 Nacht

We had a very smooth experience. The food was great and the service to match in the pub.

We had a very smooth experience. The food was great and the service to match in the pub.

10

Gregory

28. Aug. 2023

·

Aufenthalt am 1 Nacht

Kwa'Lilas Hotel is a very nice, recently updated hotel in Port Hardy. Clean and comfortable room, friendly staff, convenient location and easy parking. Good breakfast too. Unfortunately, the main restaurant was closed for renovations and the casual restaurant was closed for sit-down dinner service during our stay due to staffing shortages. Take out was available and was fine.

Kwa'Lilas Hotel is a very nice, recently updated hotel in Port Hardy. Clean and comfortable room, friendly staff, convenient location and easy parking. Good breakfast too. Unfortunately, the main restaurant was closed for renovations and the casual restaurant was closed for sit-down dinner service during our stay due to staffing shortages. Take out was available and was fine.

10

Doug

25. Juni 2025

·

Aufenthalt am 1 Nacht

A very comfortable hotel, with good comfy beds. We checked in after 4pm and our rooms(2) were not ready, we waited in the bar/restaurant area and had a drink for around 30 minutes before being able to get our rooms. We had a meal in the restaurant, which was very busy, and the service was quite slow. The food could only be described as mediocre.

A very comfortable hotel, with good comfy beds. We checked in after 4pm and our rooms(2) were not ready, we waited in the bar/restaurant area and had a drink for around 30 minutes before being able to get our rooms. We had a meal in the restaurant, which was very busy, and the service was quite slow. The food could only be described as mediocre.

10

Leigh

28. Aug. 2025

·

Aufenthalt am 2 Nächte

This hotel exceeded our expectations! The décor and whole vibe was authentic, intentional, and very well kept. Staff were very friendly and accommodating, and we were blown away by the restaurant and pub. The pub’s food was excellent quality. Top notch- I will only stay here next time I visit!

This hotel exceeded our expectations! The décor and whole vibe was authentic, intentional, and very well kept. Staff were very friendly and accommodating, and we were blown away by the restaurant and pub. The pub’s food was excellent quality. Top notch- I will only stay here next time I visit!

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KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

8

Christine

21. Juni 2025

·

Aufenthalt am 1 Nacht

Ordentliches Hotel für 1 Nacht.

Ordentliches Hotel für 1 Nacht.

10

Reinhold

12. Juni 2025

·

Aufenthalt am 1 Nacht

Tolles Zimmer mit 2 sehr großen Betten, genau die richtige Härte der Matratze für einen guten Schlaf nach der Inside Passage, freundliches Personal auch bei einem Check-In nach Mitternacht, sehr gutes Frühstück für 18$ p.P. - kurzum: sehr zu empfehlen

Tolles Zimmer mit 2 sehr großen Betten, genau die richtige Härte der Matratze für einen guten Schlaf nach der Inside Passage, freundliches Personal auch bei einem Check-In nach Mitternacht, sehr gutes Frühstück für 18$ p.P. - kurzum: sehr zu empfehlen

6

Daniel

15. Aug. 2024

·

Aufenthalt am 1 Nacht

Insgesamt ganz in Ordnung, aber für das gebotene zu teuer.

Insgesamt ganz in Ordnung, aber für das gebotene zu teuer.

8

Albert

9. Juli 2024

·

Aufenthalt am 1 Nacht

Sauberes, modernes Mittelklasse-Hotel für Kurzaufenthalte.

Sauberes, modernes Mittelklasse-Hotel für Kurzaufenthalte.

10

Gernot

28. Sept. 2023

·

Aufenthalt am 1 Nacht

Sehr gut 👍

Sehr gut 👍

Richtlinien der Unterkunft

Check-in-Anleitungen

Alles, was Sie wissen müssen, um problemlos einchecken zu können.

Check-in

Check-out

Check-in ab 16:00

Vor 11:00

Gut zu wissen

Zusätzliche Richtlinien und Informationen zu dieser Unterkunft.

Optionale Extras

Zusätzliche kostenpflichtige Dienstleistungen, die Sie anfragen können.

Haben Sie eine Frage?

Sofortige KI-Antworten basieren auf den Informationen des Hotels.

Preise für kommende Reisedaten

September 2026

Oktober 2026

Günstiger

Teurer

Durchschnittlicher Preis pro Nacht aus den verfügbaren Tarifen, einschließlich Steuern und Gebühren.

Preise in USD für 2 Gäste, täglich aktualisiert.

Die Mitarbeiter der Rezeption heißen dich bei deiner Ankunft willkommen. Von der Unterkunft zur Verfügung gestellte Informationen werden ggf. mit automatischen Übersetzungstools übersetzt.

Der Check-in muss von einer Person durchgeführt werden, die mindestens 19 Jahre alt ist.

Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
Der Name auf der Kreditkarte, die an der Rezeption für die Abrechnung der Zusatzkosten benutzt werden soll, muss mit dem Namen übereinstimmen, auf den das Zimmer reserviert wurde
Diese Unterkunft akzeptiert Kreditkarten und Debitkarten; Bargeld wird nicht akzeptiert.
Geräuschfreie Zimmer können nicht garantiert werden
Diese Unterkunft ist mit Sicherheitseinrichtungen wie einem Feuerlöscher ausgestattet
Bitte beachte, dass kulturelle Normen und Gastrichtlinien je nach Land und Unterkunft unterschiedlich sein können. Die aufgeführten Richtlinien wurden von der Unterkunft zur Verfügung gestellt.

Diese Unterkunft ist im Rahmen des „The Original Original“-Akkreditierungsprogramms ausgewiesen, einem Gütesiegel und einer Verifizierung für indigene Tourismusunternehmen in Kanada.

Kinder bis zu 16 Jahren können im Zimmer der Eltern oder Erziehungsberechtigten kostenlos übernachten, wenn keine zusätzlichen Bettwaren angefordert werden.
Kontaktloser Check-in und kontaktloser Check-out sind verfügbar.

Aufpreis für das nach Wunsch zubereitete Frühstück: ca. 14.99 CAD bis 25.99 CAD für Erwachsene und ca. 7.99 CAD bis 25.99 CAD für Kinder

Die oben aufgeführte Liste enthält vielleicht nicht alle Informationen. Gebühren und Kautionen enthalten eventuell keine Steuern und können sich ändern.