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Kwa'lilas Hotel

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103 USD

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Kwa'lilas Hotel - Image 1

Kwa'lilas Hotel - Rom

Kwa'lilas Hotel - Rom

Kwa'lilas Hotel - Utsikt fra rommet

Kwa'lilas Hotel - Resepsjon

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From

103 USD

/natt

Om denne eiendommen

Nyt utsikten fra en hage og dra nytte av fasiliteter som wi-fi (inkludert) og tur-/billettassistanse. Dette hotellet tilbyr også bankettsal og salgsautomat.

Fasiliteter

Nyt utsikten fra en hage og dra nytte av fasiliteter som wi-fi (inkludert) og tur-/billettassistanse. Dette hotellet tilbyr også bankettsal og salgsautomat.

Fasiliteter for forretningsreisende

Gjester har tilgang til blant annet et forretningssenter, en døgnåpen resepsjon og bagasjeoppbevaring. Planlegger du en event i Port Hardy? Som en av dette hotellet sine gjester tilbys du møte- og konferanserom på opp til 372 kvadratmeter, blant annet konferansesenter og 4 møterom. Gjestene tilbys ubetjent parkering (inkludert) på stedet.

Servering

På Kwa'Lilas Hotel kan du spise et bedre måltid i restauranten. Stedet har en bar/lounge hvor du kan slukke tørsten med din yndlingsdrink. Ferdiglaget frokost tilbys daglig fra kl. 06.30 til kl. 10.00 mot et tillegg.

Rom

Føl deg som hjemme i et av de 85 aircondition-avkjølte gjesterommene som også har LCD-TV. Du kan holde deg oppdatert med wi-fi (inkludert) på rommet, og underholdningen er sikret med kabel-TV. Rommene har privat bad med dusj, toalettartikler (inkludert) og hårføner. Rommet har safe med plass til bærbar PC og separat sitteområde, samt telefon med lokalsamtaler (inkludert).

Beliggenhet

Velger du Kwa'Lilas Hotel i Port Hardy, bor du i hjertet av byen samtidig som du er 2 minutter med bil unna Port Hardy havn og 5 minutter fra Quatse lakseforvaltningssenter. Dette hotellet ligger 6 mi (9,6 km) unna Port Hardy fergeterminal og 6,9 mi (11 km) unna Storey's Beach.

Hva finnes i nærheten

Thunderbird Mall(0.2 miles)
Port Hardy Hospital(0.2 miles)
Port Hardy Municipal Hall(0.3 miles)
Stink Creek Park(0.3 miles)
Vancouver Island Regional Library - Port Hardy Branch(0.5 miles)
Port Hardy Museum(0.5 miles)
Rotary Park(0.5 miles)
Tsulquate Park(0.7 miles)
Port Hardy havn(0.8 miles)
Fisherman's Wharf(0.9 miles)
Quarterdeck Marina(0.9 miles)
Quatse lakseforvaltningssenter(2.6 miles)
Fort Rupert Trail(3.9 miles)
Dakota 576 Crash Site Trail(5.7 miles)
Port Hardy fergeterminal(6 miles)
Port Hardy, British Columbia (YZT)(7 miles)
Port McNeill, British Columbia (YMP)(26.9 miles)
Greenway Sound, British Columbia (YGN)(36.4 miles)

Parkering
Restaurant
Rom for ikke-røykere
Forretningssenter
Romservice
Turistinformasjon

Beliggenhet

9040 Granville Street, Port Hardy, Canada

Thunderbird Mall (0.2 miles)

Port Hardy Hospital (0.2 miles)

Port Hardy Municipal Hall (0.3 miles)

Stink Creek Park (0.3 miles)

Vancouver Island Regional Library - Port Hardy Branch (0.5 miles)

Port Hardy Museum (0.5 miles)

Mer stedsinformasjon

Romalternativer

4

Rom – standard, 2 queensize-senger

Romdetaljer

2 Store Dobbeltsenger

Sover 4

200 ft²

Klimaanlegg

Wi-Fi (gratis)

Separat stue

6

Rom (Room, 1 King Bed, Mountain Side)

Romdetaljer

1 Ekstra Stor Dobbeltseng

Sover 2

205 ft²

Klimaanlegg

Wi-Fi (gratis)

Separat stue

3

Rom (Room, 2 Queen Beds, Mountain Side)

Romdetaljer

2 Store Dobbeltsenger

Sover 4

205 ft²

Klimaanlegg

Wi-Fi (gratis)

Separat stue

Gjesteomtaler av Kwa'lilas Hotel

8.4

Veldig bra

basert på 1 001 verifiserte omtaler

Hvem bor her?

Business

22%

Par

56%

Familie

15%

Grupper

7%

Hva gjestene synes

KI-generert oppsummering basert på nylige gjesteomtaler

På Kwa'lilas Hotel fremhever reisende rene og kulturelt rike rom med komfortable senger, vennlig service og bekvemmeligheten av en pub og enkel parkering, med en beliggenhet som er innen gangavstand til byen og praktisk for sene fergeanløp.

Fasiliteter

Renhold

Rom

Service

Beliggenhet

Servering

Var dette til hjelp?

Hva gjestene synes

På Kwa'lilas Hotel fremhever reisende rene og kulturelt rike rom med komfortable senger, vennlig service og bekvemmeligheten av en pub og enkel parkering, med en beliggenhet som er innen gangavstand til byen og praktisk for sene fergeanløp.

Vanlige problemer inkluderer treg eller underbemannet service til tider, rom som av og til ikke er klare klokken 16.00, og støy fra korridorer eller sportslag. De fleste gjester synes rommene er moderne og komfortable, men flere rapporterer om manglende vedlikehold på badene, begrenset TV-kvalitet og sporadisk Wi-Fi- eller HVAC-støy. Forvent et komfortabelt og kulturelt særpreget opphold med enkle fasiliteter og generelt god mat, best egnet for besøk før eller etter fergen.

Fasiliteter

Renhold

Rom

Service

Beliggenhet

Servering

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Fasiliteter

Pub/restaurant, gavebutikk/galleri og gratis parkering på stedet blir ofte nevnt og satt pris på. Fasilitetene oppleves som enkle, med periodiske stengninger eller begrenset service og noen kommentarer om mangel på tilgjengelig parkering, ingen gjestevaskeri og ingen salgsautomat sent på kvelden.

Relaterte gjesteomtaler

10

Edward

6. feb. 2026

·

Overnattet 3 netter

Love our stay. Friendly staff, very good restaurant (limited hours/days in winter season), and a large bar with snacks, breakfast, and two pool tables. Ten minute walk to town.

Love our stay. Friendly staff, very good restaurant (limited hours/days in winter season), and a large bar with snacks, breakfast, and two pool tables. Ten minute walk to town.

8

Alida

11. aug. 2023

·

Overnattet 2 netter

There is only one handicapped parking spot which made it really hard to get out of the car when it was occupied

There is only one handicapped parking spot which made it really hard to get out of the car when it was occupied

8

Edwina

17. juli 2025

·

Overnattet 2 netter

Nice newish building. Staff very accomplish. Easy access to our room from the back parking lot. Nice big restaurant, good menu. Licensed. Pool tables, tvs. Pillows are fabulous, comfy crisp bed and sheets. Definitely recommend

Nice newish building. Staff very accomplish. Easy access to our room from the back parking lot. Nice big restaurant, good menu. Licensed. Pool tables, tvs. Pillows are fabulous, comfy crisp bed and sheets. Definitely recommend

8

Donna

29. juni 2024

·

Overnattet 1 natt

Great property overall. The only thing missing was a vending machine to get snacks or drinks from late at night. We arrived on the ferry which didn’t get in till 1 AM and looking for a bottle of water. We were told to walk up to the gas station about 15 minutes down the road, which I’m not about to do with the two year old!

Great property overall. The only thing missing was a vending machine to get snacks or drinks from late at night. We arrived on the ferry which didn’t get in till 1 AM and looking for a bottle of water. We were told to walk up to the gas station about 15 minutes down the road, which I’m not about to do with the two year old!

10

Adrienne

19. des. 2024

·

Overnattet 3 netter

Awesome staff and restaurant in the hotel. However, the hotel does not have a washer or dryer, which would be nice if you’re staying longer.

Awesome staff and restaurant in the hotel. However, the hotel does not have a washer or dryer, which would be nice if you’re staying longer.

8

Merryl

13. aug. 2023

·

Overnattet 1 natt

Very clean. Staff friendly and helpful. Could have had more disability areas for parking.

Very clean. Staff friendly and helpful. Could have had more disability areas for parking.

10

Helen

26. aug. 2025

·

Overnattet 1 natt

I love to stay here, there is such beautiful art in the hotel and in the rooms! It's clean, staff is helpful.

I love to stay here, there is such beautiful art in the hotel and in the rooms! It's clean, staff is helpful.

10

Cheryl

29. sep. 2025

·

Overnattet 2 netter

Very friendly staff and nice rooms. Both casual and formal dining options on site (reserve ahead for Ha'me'). Easy to find and plenty of parking.

Very friendly staff and nice rooms. Both casual and formal dining options on site (reserve ahead for Ha'me'). Easy to find and plenty of parking.

10

Gregory

28. aug. 2023

·

Overnattet 1 natt

Kwa'Lilas Hotel is a very nice, recently updated hotel in Port Hardy. Clean and comfortable room, friendly staff, convenient location and easy parking. Good breakfast too. Unfortunately, the main restaurant was closed for renovations and the casual restaurant was closed for sit-down dinner service during our stay due to staffing shortages. Take out was available and was fine.

Kwa'Lilas Hotel is a very nice, recently updated hotel in Port Hardy. Clean and comfortable room, friendly staff, convenient location and easy parking. Good breakfast too. Unfortunately, the main restaurant was closed for renovations and the casual restaurant was closed for sit-down dinner service during our stay due to staffing shortages. Take out was available and was fine.

8

James

6. aug. 2025

·

Overnattet 2 netter

no pool or excercise.

no pool or excercise.

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Renhold

De fleste gjester beskriver hotellet og rommene som svært rene eller plettfrie. Noen rapporterer om mangler – mugg i dusjene, hår eller flekker som er igjen, og sporadisk manglende rengjøring.

Relaterte gjesteomtaler

10

William

1. des. 2025

·

Overnattet 2 netter

This is my favourite hotel. The staff is excellent, the furnishings are beautiful, and the whole place is spotless. I will add the convenience of the restaurant is ideal. Truly world class!

This is my favourite hotel. The staff is excellent, the furnishings are beautiful, and the whole place is spotless. I will add the convenience of the restaurant is ideal. Truly world class!

4

Louise

21. aug. 2025

·

Overnattet 1 natt

I really want to give this hotel a good review, but it is interesting how one little thing can ruin a whole experience. Check- in was average, nothing special. The art found in various places in the hotel is beautiful and very interesting. The rooms are beautiful and mostly clean. However, our room had a moldy smell, which improved after we threw open the window and turned on the AC. Unfortunately, our shower drain was completely blocked, which we discovered in the evening when we wanted to shower. We called the front desk to get somebody to come fix the shower. The front desk person said there was nobody else that can help us, and her foot was sore, so she was not going to do it. She really did not care. My husband had to go downstairs and he found liquid plumber. He had to try clean the drain himself, was unsuccessful, and we ended up with no showers. I had to use the bathroom sink to do a partial wash. Hotel guests should not have to clean blocked drains in their room! This is the worst service, and, unfortunately, we won’t return there.

I really want to give this hotel a good review, but it is interesting how one little thing can ruin a whole experience. Check- in was average, nothing special. The art found in various places in the hotel is beautiful and very interesting. The rooms are beautiful and mostly clean. However, our room had a moldy smell, which improved after we threw open the window and turned on the AC. Unfortunately, our shower drain was completely blocked, which we discovered in the evening when we wanted to shower. We called the front desk to get somebody to come fix the shower. The front desk person said there was nobody else that can help us, and her foot was sore, so she was not going to do it. She really did not care. My husband had to go downstairs and he found liquid plumber. He had to try clean the drain himself, was unsuccessful, and we ended up with no showers. I had to use the bathroom sink to do a partial wash. Hotel guests should not have to clean blocked drains in their room! This is the worst service, and, unfortunately, we won’t return there.

6

JoAnn

26. juli 2025

·

Overnattet 1 natt

The carpet in our room was not clean - there were spilled old French fries & McDonald’s packaging under the bed. Not enough towels for 3 guests.

The carpet in our room was not clean - there were spilled old French fries & McDonald’s packaging under the bed. Not enough towels for 3 guests.

8

Nadine

7. okt. 2025

·

Overnattet 1 natt

Only criticism is that the cleaners need to do a better job cleaning the shower. There was quite a bit of pink surface mildew in the shower that could be easily wiped off.

Only criticism is that the cleaners need to do a better job cleaning the shower. There was quite a bit of pink surface mildew in the shower that could be easily wiped off.

10

william

21. sep. 2025

·

Overnattet 1 natt

advised the reception; 1 point of concern ( from someone who has designed and BUILT many resort hotels!) arrived lte and jumped into a quick shower BUT the residue if soap/cleaner on the shower base made it VERY slippery and treacherous ! No grab rails, no rubber mat- this could be a problem... shower base caulking also mildewed and failing ... otherwise nice stay!

advised the reception; 1 point of concern ( from someone who has designed and BUILT many resort hotels!) arrived lte and jumped into a quick shower BUT the residue if soap/cleaner on the shower base made it VERY slippery and treacherous ! No grab rails, no rubber mat- this could be a problem... shower base caulking also mildewed and failing ... otherwise nice stay!

10

Bart

16. feb. 2026

·

Overnattet 1 natt

The room was spotless and the staff was excellent

The room was spotless and the staff was excellent

10

timothy

4. okt. 2025

·

Overnattet 2 netter

Nice clean hotel.

Nice clean hotel.

6

Sarah

23. aug. 2025

·

Overnattet 2 netter

Described as a luxury hotel, is a stretch. The rooms are quite small and in need of a deep clean. Pros: bed is comfy, linens are soft (did have some staining), ample parking, plenty of hot water, scent-free (no artificial air fresheners and the bath products weren’t heavily scented). AC worked well. Location. Wifi was strong. Cons: The shower has various types of mold in the caulking, and lots of dust on the lights and headboards. The fridge setting can’t be adjusted and froze everything we put in it (all our food for the next day’s hike). The bedside lights didn’t work on one of the beds. We asked the front desk for an extra blanket, waited an hour (it seemed like it was a busy time), didn’t get it. Went back later and asked again and was told there wasn’t any. Not one extra blanket in the entire hotel?? Front desk did not appear interested at all when we voiced our concerns. Not within the hotels ability to control, but to note the person above us was either a toddler jumping around or someone wearing heavy boots walking back and forth each night between 11pm-2am. Not sure if it’s sound proofing issue or just that person.

Described as a luxury hotel, is a stretch. The rooms are quite small and in need of a deep clean. Pros: bed is comfy, linens are soft (did have some staining), ample parking, plenty of hot water, scent-free (no artificial air fresheners and the bath products weren’t heavily scented). AC worked well. Location. Wifi was strong. Cons: The shower has various types of mold in the caulking, and lots of dust on the lights and headboards. The fridge setting can’t be adjusted and froze everything we put in it (all our food for the next day’s hike). The bedside lights didn’t work on one of the beds. We asked the front desk for an extra blanket, waited an hour (it seemed like it was a busy time), didn’t get it. Went back later and asked again and was told there wasn’t any. Not one extra blanket in the entire hotel?? Front desk did not appear interested at all when we voiced our concerns. Not within the hotels ability to control, but to note the person above us was either a toddler jumping around or someone wearing heavy boots walking back and forth each night between 11pm-2am. Not sure if it’s sound proofing issue or just that person.

8

Amber

12. aug. 2025

·

Overnattet 1 natt

Overall the property was nice, however, our bathroom was not very clean. Like hair still in shower and on floor, looked like it was barely wiped down. Beds looked like they were slapped together and they are rock hard. Staff when we called a couple of times weren’t very friendly, however, when we checked in staff was friendly.

Overall the property was nice, however, our bathroom was not very clean. Like hair still in shower and on floor, looked like it was barely wiped down. Beds looked like they were slapped together and they are rock hard. Staff when we called a couple of times weren’t very friendly, however, when we checked in staff was friendly.

10

Darlene

3. okt. 2025

·

Overnattet 2 netter

Very clean. Supplies replenished quickly. Quiet, beautiful artwork. Not expensive. Would highly recommend.

Very clean. Supplies replenished quickly. Quiet, beautiful artwork. Not expensive. Would highly recommend.

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Rom

Moderne rom med karakteristisk innredning fra urbefolkningen og svært komfortable senger; noen er på den lille siden. Vanlige ulemper inkluderer støyoverføring, begrenset TV/kabelkvalitet, av og til høy AC/varmeovn og mindre funksjonelle mangler som få kleshengere eller for kalde kjøleskap.

Relaterte gjesteomtaler

8

Heather

17. aug. 2025

·

Overnattet 1 natt

Lovely rooms with decent sized bathroom but no curtains to close across the windows. While the blind limited visibility it didn’t block out sunlight in any way in the morning- bit odd. Turned up just after 4 (check-in time) to be told room was not ready, in fact 3 other couples were told the same thing, and no indication was given as to how long we’d have to wait . having just driven 5.5hrs I had no interest in jumping in car again to find something to kill time so I asked reception politely to go and find out how long and the chap came back with a room key. This is the reason why I am not giving a 5 star review. If checking time is so late in the day and guests stick to that time then rooms should be ready by then. Anyway hotel room was lovely and the fine dining restaurant was very very good so I would use this hotel again

Lovely rooms with decent sized bathroom but no curtains to close across the windows. While the blind limited visibility it didn’t block out sunlight in any way in the morning- bit odd. Turned up just after 4 (check-in time) to be told room was not ready, in fact 3 other couples were told the same thing, and no indication was given as to how long we’d have to wait . having just driven 5.5hrs I had no interest in jumping in car again to find something to kill time so I asked reception politely to go and find out how long and the chap came back with a room key. This is the reason why I am not giving a 5 star review. If checking time is so late in the day and guests stick to that time then rooms should be ready by then. Anyway hotel room was lovely and the fine dining restaurant was very very good so I would use this hotel again

8

Shampa

22. aug. 2024

·

Overnattet 1 natt

Got a ground level room with someones car parked right at the window looking in. Room was a bit small. Towels were arranged under the sink in a manner that they would definitely get wet as one uses the sink. The hotel was very pretty. We just had hoped for a better experience.

Got a ground level room with someones car parked right at the window looking in. Room was a bit small. Towels were arranged under the sink in a manner that they would definitely get wet as one uses the sink. The hotel was very pretty. We just had hoped for a better experience.

8

Linda

24. juli 2025

·

Overnattet 2 netter

Modern hotel with comfortable beds and great restaurant. Staff and check in great. Minor issues of fridge too cold and freezing food and clogged bathroom sink communicated at check out

Modern hotel with comfortable beds and great restaurant. Staff and check in great. Minor issues of fridge too cold and freezing food and clogged bathroom sink communicated at check out

6

David

17. jan. 2025

·

Overnattet 2 netter

This is an old building elegantly updated with a strong and calming Indigenous presence. However, the old building is still a noisy one with sound transmitted from the floor above and the humming noise of the AC/heater in the room. The beds were very comfortable but the TV cable offerings were meagre.

This is an old building elegantly updated with a strong and calming Indigenous presence. However, the old building is still a noisy one with sound transmitted from the floor above and the humming noise of the AC/heater in the room. The beds were very comfortable but the TV cable offerings were meagre.

8

richard

18. okt. 2024

·

Overnattet 1 natt

Staff was friendly and the place was nice and clean. The AC unit seemed old and quite loud but that was our only complaint

Staff was friendly and the place was nice and clean. The AC unit seemed old and quite loud but that was our only complaint

6

Bill

30. sep. 2025

·

Overnattet 1 natt

Everything was great except the tv/channels. I’ve stayed here many times and have had many different rooms and every tv has a scratching sound in the volume. There is very limited choices for tv channels.

Everything was great except the tv/channels. I’ve stayed here many times and have had many different rooms and every tv has a scratching sound in the volume. There is very limited choices for tv channels.

10

Vivian

18. nov. 2025

·

Overnattet 2 netter

The most comfortable beds ever! Decor was amazing and so educational.

The most comfortable beds ever! Decor was amazing and so educational.

4

Gwen

22. sep. 2025

·

Internet was awful- at least in my room at far end of corridor. i really needed it for work. Would not stay again

Internet was awful- at least in my room at far end of corridor. i really needed it for work. Would not stay again

10

Sakolwan Klongkarn

26. aug. 2025

·

Overnattet 1 natt

Clean, quiet, and modern. Rooms are on the small side, but otherwise a pleasant stay

Clean, quiet, and modern. Rooms are on the small side, but otherwise a pleasant stay

8

Brent

16. nov. 2025

·

Overnattet 2 netter

Overall clean & comfortable room and hotel. Could use at least double the amount of hangers, from 3 provided

Overall clean & comfortable room and hotel. Could use at least double the amount of hangers, from 3 provided

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Service

Personalet blir ofte rost for å være vennlig, imøtekommende og effektivt, inkludert under sene fergeanløp. Men servicen kan være treg eller underbemannet, med sporadiske innsjekkingsforsinkelser og inkonsekvent respons fra resepsjonen.

Relaterte gjesteomtaler

10

Craig

3. aug. 2025

·

Overnattet 1 natt

The staff at the hotel was very good. We got off the ferry from doing the inside passage at 12:30 AM and we went straight to the hotel and the staff were all up and ready to assist us even given the late hour. The beds were exceptionally comfortable and the room was very clean and decorated lovely. We would definitely stay here again considering how easy it was to get there after getting off the ferry so late. We were on two motorcycles and the parking was very easy and convenient for us. Because we stayed at the hotel we got 20% off food in the restaurant as breakfast is not included. It also had a really cute gift shop with indigenous themed items. We would absolutely stay here again.

The staff at the hotel was very good. We got off the ferry from doing the inside passage at 12:30 AM and we went straight to the hotel and the staff were all up and ready to assist us even given the late hour. The beds were exceptionally comfortable and the room was very clean and decorated lovely. We would definitely stay here again considering how easy it was to get there after getting off the ferry so late. We were on two motorcycles and the parking was very easy and convenient for us. Because we stayed at the hotel we got 20% off food in the restaurant as breakfast is not included. It also had a really cute gift shop with indigenous themed items. We would absolutely stay here again.

6

Martin

25. juli 2024

·

Overnattet 1 natt

Poor Customer Service!

Poor Customer Service!

10

Jessica

7. okt. 2025

·

Overnattet 1 natt

The front desk staff were amazing, as were the beautiful rooms! Beds and shower were great, room clean, and the check in process pleasant. There is a small gallery upstairs that is worth a visit, and the connected pub has great breakfast options. I checked in around 1am after getting off the ferry from Prince Rupert, and would highly recommend staying here if you're in Port Hardy!

The front desk staff were amazing, as were the beautiful rooms! Beds and shower were great, room clean, and the check in process pleasant. There is a small gallery upstairs that is worth a visit, and the connected pub has great breakfast options. I checked in around 1am after getting off the ferry from Prince Rupert, and would highly recommend staying here if you're in Port Hardy!

4

Stanley

25. okt. 2025

·

Overnattet 2 netter

It took a long time to check in as there was no one at the front desk. They have a bell. When I went to ring it, the person in front of me told me "I have have already rang it, but no one showed you. It was only when I rang the bell in an annoying manner someone showed up. I asked the front desk when I arrived if they had an iron. I was told - no they don't. I called the front desk the next morning and asked if they had an iron, they stated yes they do. I Left a the hotel's card on my door asking for maid service, but my room never got made up. I went to the restaurant on site, I took a long time before I got served. I tried to flag down one of the servers. She just walked by and said bruskley. "Your server will be with you shortly".

It took a long time to check in as there was no one at the front desk. They have a bell. When I went to ring it, the person in front of me told me "I have have already rang it, but no one showed you. It was only when I rang the bell in an annoying manner someone showed up. I asked the front desk when I arrived if they had an iron. I was told - no they don't. I called the front desk the next morning and asked if they had an iron, they stated yes they do. I Left a the hotel's card on my door asking for maid service, but my room never got made up. I went to the restaurant on site, I took a long time before I got served. I tried to flag down one of the servers. She just walked by and said bruskley. "Your server will be with you shortly".

6

Claudia

1. aug. 2025

·

Overnattet 1 natt

Lady at the front desk was haughty and arrogant Not pleasant at all Believe you are understaffed as they were not sure our rooms would be cleaned by check in time

Lady at the front desk was haughty and arrogant Not pleasant at all Believe you are understaffed as they were not sure our rooms would be cleaned by check in time

4

Sylvia

29. juli 2025

·

Overnattet 2 netter

The hotel on its own was absolutely fine. It was the poor service of the reception personnel which disappointed us the most. First our room wasn’t ready until 6:15 pm, while check-in started at 4pm. No time estimate was given when we arrived shortly after 4pm. Second, we noticed that the toilet in our bathroom wasn’t clean. We requested that it would be cleaned the next day (reported it to the receptionist), but nothing had happened when we came back to the hotel in the evening. We had our dinners at the pub of the hotel. One has to wait to be seated, but personnel was so overwhelmed that we waited 15 minutes at the door. At some point we simply sat down and service was much better after that. It seems to us that housekeeping and other personnel couldn’t deal with the number of rooms booked. The hotel had no vacancies left for the two nights we were there, so all the rooms must have been occupied. Personally I would book another accommodation when visiting Port Hardy next time.

The hotel on its own was absolutely fine. It was the poor service of the reception personnel which disappointed us the most. First our room wasn’t ready until 6:15 pm, while check-in started at 4pm. No time estimate was given when we arrived shortly after 4pm. Second, we noticed that the toilet in our bathroom wasn’t clean. We requested that it would be cleaned the next day (reported it to the receptionist), but nothing had happened when we came back to the hotel in the evening. We had our dinners at the pub of the hotel. One has to wait to be seated, but personnel was so overwhelmed that we waited 15 minutes at the door. At some point we simply sat down and service was much better after that. It seems to us that housekeeping and other personnel couldn’t deal with the number of rooms booked. The hotel had no vacancies left for the two nights we were there, so all the rooms must have been occupied. Personally I would book another accommodation when visiting Port Hardy next time.

10

Naomi

23. aug. 2025

·

Overnattet 1 natt

Exceptional efficient check in courteous staff.

Exceptional efficient check in courteous staff.

10

Erik

8. juli 2024

·

Everything at the hotel is new and very well designed. The beds are very comfortable. There is a pleasant scent in the lobby. I arrived with a large number of people at the same time and the lady at front desk quickly and efficiently checked everyone in. GREAT SERVICE!

Everything at the hotel is new and very well designed. The beds are very comfortable. There is a pleasant scent in the lobby. I arrived with a large number of people at the same time and the lady at front desk quickly and efficiently checked everyone in. GREAT SERVICE!

4

chris

14. aug. 2025

·

Overnattet 2 netter

First person meet at front desk was rude/not welcoming.

First person meet at front desk was rude/not welcoming.

10

Brenda

18. sep. 2025

·

Overnattet 1 natt

They went out of their way to help me when I had an issue with my suitcase. Excellent service and friendly people. Also, someone is always there to help when coming off the late ferry after midnight.

They went out of their way to help me when I had an issue with my suitcase. Excellent service and friendly people. Also, someone is always there to help when coming off the late ferry after midnight.

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Beliggenhet

Praktisk utgangspunkt for fergereisende og kort gangavstand til byen, dagligvarebutikker og havnefronten. Mange bemerker at det er rolig med enkel, gratis parkering.

Relaterte gjesteomtaler

10

Edward

6. feb. 2026

·

Overnattet 3 netter

Love our stay. Friendly staff, very good restaurant (limited hours/days in winter season), and a large bar with snacks, breakfast, and two pool tables. Ten minute walk to town.

Love our stay. Friendly staff, very good restaurant (limited hours/days in winter season), and a large bar with snacks, breakfast, and two pool tables. Ten minute walk to town.

10

JOSEPH LAURIER

28. mars 2025

·

Overnattet 1 natt

Great location easy access and great place to visit and stay

Great location easy access and great place to visit and stay

10

Deborah

29. juni 2023

·

Overnattet 1 natt

Property is easy to find, rooms are clean and well laid out. There is a refrigerator which is nice. Walking distance to beach and grocery store. Breakfast included but not early enough if you’re catching the 7:30 am ferry.

Property is easy to find, rooms are clean and well laid out. There is a refrigerator which is nice. Walking distance to beach and grocery store. Breakfast included but not early enough if you’re catching the 7:30 am ferry.

10

Steven

21. juli 2025

·

Overnattet 3 netter

Walkable - central downtown area is within 7-10 minutes walking distance.

Walkable - central downtown area is within 7-10 minutes walking distance.

10

Kristi

23. sep. 2024

·

Overnattet 1 natt

Good rooms, great location to catch the ferry! Very comfortable beds.

Good rooms, great location to catch the ferry! Very comfortable beds.

10

Jason

9. juli 2025

·

Overnattet 2 netter

Nice, quiet location.

Nice, quiet location.

10

Carolyn

8. sep. 2024

·

Overnattet 1 natt

Lovely hotel, modern and convenient for the town

Lovely hotel, modern and convenient for the town

10

muna

29. sep. 2024

·

Overnattet 1 natt

Great location

Great location

10

Dolores

20. sep. 2025

·

Overnattet 1 natt

Super comfortable beds. Stayed before and after ferry to Bella Coola. Convenient location.

Super comfortable beds. Stayed before and after ferry to Bella Coola. Convenient location.

8

Kostas

26. juli 2025

·

Overnattet 1 natt

I enjoyed having the convenience of the McDonald’s nearby, and the cleanliness of the hotel and room.

I enjoyed having the convenience of the McDonald’s nearby, and the cleanliness of the hotel and room.

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Servering

Puben og restauranten på stedet får hyppig ros for smakfulle måltider og solid frokost. Ulempene gjentar seg: treg eller begrenset service, periodiske stengninger eller kun takeaway, og sporadisk mangel på retter på menyen.

Relaterte gjesteomtaler

2

Justin

23. juli 2025

·

Overnattet 1 natt

Bathroom was not very clean. Numerous items on the menu were not available, we didn’t have to pay for our meals, but very unfortunate that a restaurant does not have the appropriate amount of food, especially when the room is costing nearly $300, simply out, it was disappointing.

Bathroom was not very clean. Numerous items on the menu were not available, we didn’t have to pay for our meals, but very unfortunate that a restaurant does not have the appropriate amount of food, especially when the room is costing nearly $300, simply out, it was disappointing.

10

George Peter

22. juni 2025

·

Overnattet 3 netter

Slow service for breakfast.

Slow service for breakfast.

10

Carol

27. juni 2025

·

Overnattet 1 natt

We were disappointed that the main restaurant was not functioning. Our meals in the pub took a long time due to shortage of staff.

We were disappointed that the main restaurant was not functioning. Our meals in the pub took a long time due to shortage of staff.

10

Charles

23. juni 2025

·

Overnattet 2 netter

The hotel was clean and inviting the staff were friendly and helpful. The onsite restaurant offered and extensive menu and the food was excellent.

The hotel was clean and inviting the staff were friendly and helpful. The onsite restaurant offered and extensive menu and the food was excellent.

10

George

16. sep. 2025

·

Overnattet 1 natt

Excellent on all factors. Restaurant was an unexpected delight.

Excellent on all factors. Restaurant was an unexpected delight.

10

Diane

9. okt. 2024

·

Overnattet 3 netter

Everything from the lobby to the room was super clean and beautifully decorated. The front desk person was friendly. The restaurant had really good fish and chips. There was ample parking.

Everything from the lobby to the room was super clean and beautifully decorated. The front desk person was friendly. The restaurant had really good fish and chips. There was ample parking.

10

Jonathan

25. aug. 2025

·

Overnattet 1 natt

We had a very smooth experience. The food was great and the service to match in the pub.

We had a very smooth experience. The food was great and the service to match in the pub.

10

Gregory

28. aug. 2023

·

Overnattet 1 natt

Kwa'Lilas Hotel is a very nice, recently updated hotel in Port Hardy. Clean and comfortable room, friendly staff, convenient location and easy parking. Good breakfast too. Unfortunately, the main restaurant was closed for renovations and the casual restaurant was closed for sit-down dinner service during our stay due to staffing shortages. Take out was available and was fine.

Kwa'Lilas Hotel is a very nice, recently updated hotel in Port Hardy. Clean and comfortable room, friendly staff, convenient location and easy parking. Good breakfast too. Unfortunately, the main restaurant was closed for renovations and the casual restaurant was closed for sit-down dinner service during our stay due to staffing shortages. Take out was available and was fine.

10

Doug

25. juni 2025

·

Overnattet 1 natt

A very comfortable hotel, with good comfy beds. We checked in after 4pm and our rooms(2) were not ready, we waited in the bar/restaurant area and had a drink for around 30 minutes before being able to get our rooms. We had a meal in the restaurant, which was very busy, and the service was quite slow. The food could only be described as mediocre.

A very comfortable hotel, with good comfy beds. We checked in after 4pm and our rooms(2) were not ready, we waited in the bar/restaurant area and had a drink for around 30 minutes before being able to get our rooms. We had a meal in the restaurant, which was very busy, and the service was quite slow. The food could only be described as mediocre.

10

Leigh

28. aug. 2025

·

Overnattet 2 netter

This hotel exceeded our expectations! The décor and whole vibe was authentic, intentional, and very well kept. Staff were very friendly and accommodating, and we were blown away by the restaurant and pub. The pub’s food was excellent quality. Top notch- I will only stay here next time I visit!

This hotel exceeded our expectations! The décor and whole vibe was authentic, intentional, and very well kept. Staff were very friendly and accommodating, and we were blown away by the restaurant and pub. The pub’s food was excellent quality. Top notch- I will only stay here next time I visit!

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8

Hugh

for 2 uker siden

·

Overnattet 3 netter

Very nice hotel, and the staff were very friendly and helpful. Only complaint was the air conditioners were in need of service - they seemed to be relatively new and efficient, but the fans were rather noisy. A friend's room was very quiet. I tried two rooms - both quite noisy. Luck of the draw, I guess. Fortunately , the evenings were cool and I could leave the window open. But otherwise, a very nice hotel.

Very nice hotel, and the staff were very friendly and helpful. Only complaint was the air conditioners were in need of service - they seemed to be relatively new and efficient, but the fans were rather noisy. A friend's room was very quiet. I tried two rooms - both quite noisy. Luck of the draw, I guess. Fortunately , the evenings were cool and I could leave the window open. But otherwise, a very nice hotel.

8

dave

for 3 uker siden

·

Overnattet 1 natt

nice clean and relaxing place to stay.

nice clean and relaxing place to stay.

10

shaun

for 5 uker siden

·

Overnattet 1 natt

This was a lovely hotel in Port Hardy. The room was clean and comfortable and the onsite restaurant served tasty food.

This was a lovely hotel in Port Hardy. The room was clean and comfortable and the onsite restaurant served tasty food.

10

James

forrige måned

·

Overnattet 1 natt

very helpful and friendly staff, room was very nice, property is nice.

very helpful and friendly staff, room was very nice, property is nice.

8

Tami

17. aug. 2026

·

Overnattet 1 natt

The only complaint is the deposit held for a room is more than the cost of the room!! At $250 for a deposit is ridiculous- not even in downtown Vancouver is this what we pay for a room deposit. Also took time to get it back as it was supposed to be automatic but I had to inquire about the refund, twice. Nice hotel other than that poor policy.

The only complaint is the deposit held for a room is more than the cost of the room!! At $250 for a deposit is ridiculous- not even in downtown Vancouver is this what we pay for a room deposit. Also took time to get it back as it was supposed to be automatic but I had to inquire about the refund, twice. Nice hotel other than that poor policy.

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