Blickinstal Holiday Retreat

Dont return phone calls. Dont listen, rude

Good points - white fluffy towels and clean room. Disappointing points - room was described as having a vineyard view and we couldn't see the vineyard unless we walked down the driveway. We hadn't realised too that the room was 1 of 4 joined in a row and we could hear next door talking. Later on through the night, we could also hear the drier going in the laundry room, situated between rooms 2 & 3. The TV had no connection at all and the kitchen only had one wine glass. (This is at a winery!). We felt that the wall cupboard in the kitchen could've been hazardous for banging your head on (just a point for the landlord to bear in mind). And finally, bed was quite hard - fine for hubby but not myself and I couldn't get comfy with the pillows either so didn't leave feeling rested.

We stayed in Lodge 1. When I received the email to pay the deposit to gain access details, this is when I became unsure if I'd picked the right place to stay. They asked for ID confirmstion. Then I needed to sign an agreement, but the link for the agreement went to a link to a page not available. This made me concerned. I sent to accommodation a message, no reply. I rang the number, on hold for 10 minutes then it hung up. I then read some bad reviews and I contemplated trying to cancel. Despite my concerns, I went ahead and paid the deposit and hoped for the best. The property was in a quiet spot. The rooom, whilst dated (which you can see in the pictures when booking) was spotlessly clean. We found the bed great to sleep on (but we like a firm bed) Received our deposit back in 7 days. I would have given a higher rating, but the booking system is very dated and let the property down, especially with the lack of communication.

THe rooms were great, but the booking in process was shocking! The web page didn't answer and when we eventually found a phone number somewhere in Queensland it too 2 days to get through to them also.

Lovely property but did not answer the phone or emails.