Sandy Haven Resort

Habitación renovada. La cama king son 2 camas de 1 plaza juntas muy duro el colchon y muy incomodas. El agua de la ducha era tibia no caliente. En el hotel empiezan a hacer ruido muy temprano con los carritos desde las 6:30am, no se puede dormir hasta tarde. Excelente atención del personal. La mejor playa de todas con agua cristalina. Afuera del hotel no es muy seguro ya que la gente no te deja tranquila. Te piden propina por todo. Ojo que te cargan tax + servicio, ósea doble impuesto. Lugar recomendado excelente ubicación privada frente al mar pero costo y no se logra descansar por completo ya que meten mucho ruido desde temprano.

This is not a hotel I would recommend! Staff are very unprofessional and need further training. Check in is at 15:00pm, we arrived at 14:55pm, then had to wait 40 minutes for a room. I was advised that I would get upgraded to an ocean view room. Unfortunately this was not honoured, I was given a room over looking a dirty swimming pool! Then the icing on the cake was we were provided with dirty towels. I asked to speak to a manager about the matters, the staff was rude then had a handyman act as manager. If he was a manager his presentation was not of a manager. He wore a dirty yellow t shirt, jeans and dirty trainers. He was not helpful and the matter was not resolved, we was still provided with dirty towels.

Staff very courteous especially Ralph who was very helpful. First room safe didn’t work so had to move. Second room internet charging didn’t work but luckily I had my own adaptor which did work. Carey at the bar also super nice and helpful.

Front desk staff was very professional and helpful

Pool, hot tub, restaurant and day beds are all in need of attention.