Sandy Haven Resort

This is not a hotel I would recommend! Staff are very unprofessional and need further training. Check in is at 15:00pm, we arrived at 14:55pm, then had to wait 40 minutes for a room. I was advised that I would get upgraded to an ocean view room. Unfortunately this was not honoured, I was given a room over looking a dirty swimming pool! Then the icing on the cake was we were provided with dirty towels. I asked to speak to a manager about the matters, the staff was rude then had a handyman act as manager. If he was a manager his presentation was not of a manager. He wore a dirty yellow t shirt, jeans and dirty trainers. He was not helpful and the matter was not resolved, we was still provided with dirty towels.

Rooms were large with the attached patio, bedroom, separate basin area then the toilet and shower. Ours of course could use some updating but it was everything we needed. It was kept tidy by the staff. Hotel is situated in the middle of seven mile beach which is nice and easy for walking either direction. The biggest issue was the lack of food available at the resort. The breakfast was eggs on two days out of seven. Then just bacon and toast. Also they ran out of ice for several days. Staff was friendly and attentive to our needs with in their hotels very limited services.

Staff very courteous especially Ralph who was very helpful. First room safe didn’t work so had to move. Second room internet charging didn’t work but luckily I had my own adaptor which did work. Carey at the bar also super nice and helpful.

Front desk staff was very professional and helpful

Pool, hot tub, restaurant and day beds are all in need of attention.