Residence Inn by Marriott Istanbul Atasehir

The place offers a very comfortable stay overall, with a well equipped kitchenette and very comfortable beds, unfortunately the staffs skills to give solutions and a proper customer service are VERY poor, during my stay I had the very bad experience of having a sports jacket missing from my room, although the staff claims to trust 100% no one took it in the end of the day I leave the property with a missing jacket, taken from my room, to which I had to repeatedly approach front desk and ask to talk to the manager as they were completely unable to give any sort of solution, they claimed to be researching and looking for it, yet NEVER reached out to me with any sort of update .. they didnt even offer ANY sort of compensation at any point, even me acknowledging that my jacket was probably missing for good they just responded there is nothing they can do. On another disappointing note the pool claimed on the photos is now gone and replaced by a nightclub, which you can hear if in the ocean view rooms on the top floors, completely disturbing guests from their rest during weekends. There is a separate spa in the underground which disappointingly you have to pay separately and doesn’t offer any kind of special deal for staying guests The staff overall are really nice, there was one lady doing my room most of the days which was lovely and that made a difference

Otelde anahtarı bırakmadan park imkanı yok. Çok dar bir park alanı var. Zaten kapalı bir otoparkı yok. Ücretsiz açık alanda ücretsiz valesiz park var deselerde oteldekilerin bundan haberi yok. Ya anahtar ya da sokak sen yer bul durumu var. Benim kaldığım oda temiz idi.

There is a literal nightclub *inside* the hotel building with loud music thumping past midnight. It's difficult to sleep in some rooms even with really good earplugs. Service is also poor. For instance, a desk clerk accidentally put my husband and I into a better room than the one for which we'd paid. We got a call at around 6:30 pm insisting that we pay the price difference for the 2 nights we'd already stayed. Of course, I refused, and they made us move rooms right away or pay the difference for that night even though I was in bed for the evening recovering from a medical procedure and there was no one wanting to book the room. The right actions would have been to (1) never even suggest we should pay for their mistake and (2) have us move rooms the next morning, since it wouldn't have cost them anything but would have saved my husband and I a lot of stress (I was still groggy from anesthesia and in no shape to pack up all of our belongings and move to a different room). Similarly, they require tokens to use the laundry machines but didn't have enough so we often had to wait more than a day even though there were empty machines. They also wouldn't refund if you bought tokens you didn't need right away so we ended up holding on to them until we had more laundry when other guests needed them. Oh, and they had pots and pans that weren't compatible with the induction stove in my room but wouldn't just provide compatible ones. Instead, I once again had to pack up and move rooms.

Had to request a room change due to some unpleasant smell and also request room service for empty shampoo/body wash bottles. Otherwise liked free valet parking, room design/suze, sea view, breakfast buffet selection and helpful staff.

This hotel is the nearest to Yeditepe university. This was our 7th stay in 13 months. The hotel is showing signs of wear & tear & needs renovating. Lights not working, chair furnishings torn, peeling wallpaper, kitchen utensils & plates & glasses missing. Only 1 lift working & this was the same 3 weeks earlier! Breakfast was good with lots of choice. The staff at breakfast are always great.

It was not as it shows as the photos there a no outside sitting area at all no sauna no swimming pool First they gave us room with cigarette burnt sofa after I complained they changed it The staff s nice but overall the place needs renovation

Odamız çok iyiydi. Oda içinde günlük temizlik yapılıyordu. Fakat dış mekanda sorunlar vardı. İki asansörden biri bozuldu. Mağdur olduk. 1.5 gün boyunca asansör tamir edilmedi. Dışarıdan telefonla (yemek sepeti vb. firmalardan) yemek söyleniyordu. Atıkların kapı önüne bırakıldığını gözlemledim. Otel görevlilerin görevimiydi bilmiyorum ama 2 gün süresince yan odadan bırakılan atığın alınmadığını gözlemledim.

Yukardaki meyhanenin gurultusu ile uyumak imkansiz.Gece odaya yemek servisi yok,otelde gece mutfak yok dendi.araba icin valeler iyi niyetli calisiyor ama arabalar yola parkediliyor

Otopark için ücretsiz vale hizmeti var. Kahvaltı gayet yeterli ve kaliteli Yatakları rahat Odalarında mini mutfak olması çok hoş

Kapalı otopark tadilatta dediler, yola veya otelin önüne park ettik pek bir sorun olmadı..kahvaltı çokiyi...odalar temiz güzel, personel ilgili...yatak güzeldi ama ortası biraz çökükdü...yazın ortasında yorganla klimayı bir türlü sıcaklıı soğukluk dengesini kuramadık...ama güzel bir konaklama oldu..tekrar gelebiliriz..

İlave yatak yapılmamıştı,asansörler pis ve bakımsız Kahvaltı güzeldi

Oda temizdi ama rezervasyonu 3 kisilik yaptirmamiza ragmen ek yatak hazirlanmamisti, eskiden vale ve otopark hizmeti vardi artik yok aracinizi kendiniz park yeri bulup parketmeniz gerekiyor. Odalar temiz, personel cozum odakli

La chambre est propre mais le canapé du studio était sale et déchiré (cigarette). Le petit dej est complet et très correct La salle de sport est belle en apparence mais les matériels sont sales ou non fonctionnels. Et enfin à l’accueil je dirais que ceux de l’après midi et du soir sont plus sympas que celui du matin qui est peu loquace.

My wife and I stayed at this property, but we will not return and cannot recommend it. The hotel was filthy and plagued by serious managerial issues. Our room had egregious hygiene problems: stains on the couches, black mold growing along the shower’s silicone lining, and grime on the windows that obscured the view. The rooms also carried unpleasant odors, and one pillow smelled distinctly of sweat. When we reported these issues, the front desk failed to resolve them. We were offered other rooms, but they had the same problems. Eventually, we were relocated the next night, though the new room was only marginally better, with less mold but still dirty windows. The staff’s response was dismissive and rude. Despite photographic evidence of mold, they insisted it did not exist, insulted our intelligence, and refused to provide the staff member’s name until pressed repeatedly. Even then, we doubt the name given was genuine, as he wore no name tag. We requested to leave and asked for a refund, but this was denied. The property’s location also raises concerns, being adjacent to a rakı lounge that attracts late-night disturbances, which is not typical of a reputable hotel environment. It is shocking that Marriott would attach its name to such a poorly maintained property with unprofessional staff. At minimum, guests who encounter such conditions should be offered refunds.

Genel anlamda kesinlikle temiz bir otel değil. Odaya bir iş arkadaşımla birlikte girdik ve kokudan dolayı oda spreyi talep ettik. Çatal ve kaşıklar kirli, duşakabin aynı şekilde kirliydi. Bar kısmında içki tüketmek istedik barmen hanımefendi yabancı arkadaşlarıma hiç ama hiç kibar davranmadı ve sert bakışlar atarak onları rahatsız etti. Duşakabin içerisindeki duş başlığı bozuktu. Odada tek kullanımlık kişisel bakım malzemelerinin hiçbiri yoktu. Kahvaltı yeterli ve güzeldi ama genel anlamda Marriot kalitesi bekliyorsanız tavsiye etmiyorum.

Oda da koku vardı. Hijyen kötüydü

Upon arrival I was met by an overflowing bin and rubbish by the entrance. The windows and floors hadn’t been cleaned and looked grimy and dusty. Even the lift was grotty. Staff at checkin was wonderful and very welcoming though. The first room I was allocated was again, not the cleanest. Bathroom was moody which is my absolute pet hate. I went to the reception and was told it was the silicone changing colour however was offered an alternative room which I was happy with. Bed was comfortable and layout of room with kitchenette and dining area was great. Had a good stay in the end, just struggled with communal areas not being as clean as I’ve come to expect in most hotels in Instabul. Overall, the friendliness of the staff won me over.

Oda temizdi

banyoda duş kabini ve lavaboda siyahlıklar vardı. küf benzeri bu durum resepsiyona söylediğimizde silikonların kararmış olabileceğini söylediler, böyle bile olsa ciddi bir temizlik ve görüntü kirliliğiydi.

Fine property but largely in disrepair. Mold everywhere in the bathroom. Walls are dirty. The tiles need replacement. Fine breakfast.

Küçük bir stüdyo ev tarzında ve ihtiyacınız olan her sey var. Temizlik ve ilgi harika.

I stayed in studio room, plenty of space and every essential items were available. Room was clean, everyday housekeeping. Staff was excellent. Overall a great experience

Kahvaltı güzeldi ancak sofabed dedikleri iki kişilik çekyat kırıktı…Düzeltilmesini istedik ancak kayıtsız kalındı…

Had to request a room change due to some unpleasant smell and also request room service for empty shampoo/body wash bottles. Otherwise liked free valet parking, room design/suze, sea view, breakfast buffet selection and helpful staff.

14.katta parti vardı sabaha kadar sürdü son ses, ve bu parti otel tarafından yapılmaktaydı, bunun üzerine gece 2 de uykumdan uyanıp otel resepsiyonuna çok ses olduğunu söyledim 2-3 saat sonra parti biticek yanıtını aldım, 13.katta bitmeyen bir kavga daha mevcuttu 1 gece kaldığımız otelde neredeyse hiç uyumadık, TV de ise screen mirroring çalışmıyodu, yardımcı olacak bir şey de yoktu

Otelde 3 yetişkin konaklama icin ücret ödedik ama oda 3 kisi icin çok ufaktı ve 1 yetiskin çek-yatta konakladı. Tek açılan camın mandalı bozuktu. Asansorlerden 1 tanesi hiç çalısmıyordu ve bayram kalabalikliginda inip çıkmak eziyete dönüştü, bir de oda anahtarı bozuk olunca... Kahvaltisi güzel olmasina rağmen hizmet verilen alan çok sıkışıktı, sıraya neden oluyordu. Arabaya park olması iyiydi. Banyo yeni gözükmesine rağmen duş ve tuvaletin bakima ihtiyacı vardı. Kapı görevlisi nazikti.

Good size of rooms and cleanness of those is outstanding. Good value for money.

Klimanın ısıtma sistemi sorunlu

Banyo problemi sıcak su yoktu bu problemi aşamadık onun haricinde temizlik çok güzeldi

208 numaralı odanın klima sisteminde sorun var. 2 gece boyunca düzeltemediler. Klima çalışmasa bile sistem çok gürültü çıkarıyor. Devamında 2.gece saat 02.00'de odamı 503'e naklettiler. Orada da duş hortumu kaçak yapıyor ve duş gideri tamamen tıkalıydı. Otel deneyimi böyle olmamalı. Otelin tek iyi yanı kapıdaki karşılamada görev yapan orta yaşlı beyfendiydi. İşini mükemmel bir profesyonellikte yapıyor.

One of the Best! Location was excellent. Staff is the best. I originally came for two nights and ended up staying there for 12 nights. That is how much I loved staying there. Without any exaggeration, this is one of the best hotels' that I have ever stayed at, FYI I've been to 50 countries. Staff were very helpful! Literally everyone was at their best from day 1. I came to the front desk to ask about food delivery and I had a problem with my international number, Hazar (front desk rep) offered me his app to order food without any hesitation. He also went so far that he gave me his promo code (discount code) to use for future orders. Then Esra and Elif helped me. Then Yigitcan and Fedai became my local friends. I am leaving in two days and the Valet staff Volkan, Sercan, Altug, Alican they all hugged me yesterday. Honestly, they all became my family in Istanbul. I have to come back to istanbul in 6 months and I already reserved my room. Rooms are big, bright, and I have everything that I need. Rooms also have kitchenettes and big bathrooms. Housekeeping is also the best, they spoiled me with all the water. Oh I almost forgot, Samet the Bartender was the best. Samet was very polite and helpful. Last night he and I talked for about three hours. I gained friends here. Manager Ezel was excellent, she assisted me every time with a big smile on her face. My stay never was interrupted. Prices were really affordable. Location was great. My room was tidy and very clean. See you soon

There is a literal nightclub *inside* the hotel building with loud music thumping past midnight. It's difficult to sleep in some rooms even with really good earplugs. Service is also poor. For instance, a desk clerk accidentally put my husband and I into a better room than the one for which we'd paid. We got a call at around 6:30 pm insisting that we pay the price difference for the 2 nights we'd already stayed. Of course, I refused, and they made us move rooms right away or pay the difference for that night even though I was in bed for the evening recovering from a medical procedure and there was no one wanting to book the room. The right actions would have been to (1) never even suggest we should pay for their mistake and (2) have us move rooms the next morning, since it wouldn't have cost them anything but would have saved my husband and I a lot of stress (I was still groggy from anesthesia and in no shape to pack up all of our belongings and move to a different room). Similarly, they require tokens to use the laundry machines but didn't have enough so we often had to wait more than a day even though there were empty machines. They also wouldn't refund if you bought tokens you didn't need right away so we ended up holding on to them until we had more laundry when other guests needed them. Oh, and they had pots and pans that weren't compatible with the induction stove in my room but wouldn't just provide compatible ones. Instead, I once again had to pack up and move rooms.

Otelde yaşadığımız check-in süreci tam anlamıyla hayal kırıklığıydı. Resepsiyonda yalnızca bir kişi görevliydi ve bu, müşteri yoğunluğunu kesinlikle yönetemeyecek bir durumdaydı. Yanımda iki çocukla, yalnızca iki kişinin önümüzde olduğu sırada 50 dakika boyunca ayakta beklemek zorunda kaldık! Bu kabul edilemez bir hizmet düzeyi. Otel yönetimi, müşteri memnuniyeti kavramını tamamen göz ardı etmiş gibi görünüyor. Daha profesyonel bir ekip ve yeterli sayıda personel olmadan bu sektörde başarılı olmanız mümkün değil. Tatilimiz kötü bir başlangıç yaptı ve bu tecrübeyi kimseye tavsiye etmiyorum. The check-in process at this hotel was a complete disaster. There was only one person at the reception, which is absolutely incapable of handling the flow of guests. With two kids, I had to stand in line for 50 minutes, despite only having two people ahead of us! This level of service is utterly unacceptable. It seems like the hotel management has no understanding of customer satisfaction. Without a professional team and sufficient staff, success in this industry is unattainable. Our vacation started on a terrible note, and I would not recommend this experience to anyone.

What a terrible experience I had with staying at this place. Absolutely horrible, a nightmare. I stayed awake all night because of constant noice apparently, well known to the hotel. I went to the reception to respite the issue with the noise in the ventilation system and I was told it world stop in about an hour because the climate control system was apparently being charged with new gas…. Went back to the reception at 4am, I was told he reported the issue to the maintenance person and there is nothing he could do about it. I reported to the issue at check out and I was told it was well known problem. I asked to speak with the manager and I was told he is not available and will will be in the office after 10am. Stay away from this place and do joy trust the ratings. They are fake. Shame on Marriott!!’n

İlk girişte resepsiyonda işlem yapan arkadaş kaba ve asık suratlıydı. Zorluk çıkartmak için elinden geleni yaptı.

Je ne recommande pas cet hôtel ! Les réceptionnistes sont très désagréables, ne surtout pas commander un taxi de la réception, à coup sûr ils vous enverront un taxi complice qui essayera de vous escroquer. L’état des chambres laisse à désirer, robinetteries cassées, papier peint abîmé … pendant tout le séjour les serviettes n’ont pas été changé, même si vous les mettez par terre les femmes de chambre les remettront à leur place. Bref je déconseille cet hôtel !

Front desk people are not focused to solve problems but they are more focused on cause more chaos’s. Housekeeping are very nice and doing their job. I don’t like it over all.

Saat 11 de otelde olduğumuz halde akşam 17de oda teslim edildi ki bu durum defalarca uyarmamıza rağmen 17de çözülebildi yanımda 2 çocukla 6 kişilik aile olarak yol yorgunu halimizi lobide bekleyerek geçirdik ve bu süreçte çayı kahveyi hatta suyu bile ücret karşılığında verdiler

The stay was amazing. The checkin process was very simple. The staff were very friendly and helpful. The bedroom was very comfy and clean. 10/10 experience. Would recommend to everyone.

Excellent service, spotless rooms, and very friendly staff. Highly recommend

Yeditepe Üniversitesine yakın bir yerde konaklama ihtiyacımız olduğu için bu otelli seçtik. Çok mantıklı ve doğru bir karar vermişiz. Konforlu, sessiz, geniş ve ferah bir ortamda konakladık. Farklı yerlere ulaşımda da sorun yaşamadık. Aynı şartlar söz konusu olduğunda kesinlikle tercih edeceğimiz otel olduğunu düşünüyorum.

Far a way from the center of the city but wonderful place

Odam gayet güzeldi. Sadece duşa kabinde su giderinde sorun vardı. Tıkanıyordu. Otel gayet temizdi. Ancak konumu kötüydü. Dar sokakta yer alması , arabaların vale önünde birikmesi en sevmediğim noktaydı.

This hotel is the closest to Yeditepe university. Rooms are a good size. Breakfast is adequate. Staff are always polite & helpful. There are plenty of restaurants near the hotel but not much else.

I enjoyed the stay and was convenient because it’s close to Yeditepe university

Good location clean helpful staff

Otel in konumu sakin ve orman alanın dibinde. Pencereyi açtığınızda temiz havayı hissedebiliyorsunuz. Oda düzeni ferah ve işlevsel. Genişlik yeterli. Temiz görünüyordu. Giriş ve çıkış işlemleri çok hızlı idi. Kahvaltı yeterli düzeyde.

Etwas weit ausserorts braucht 60 Minuten mit Bus in Innenstadt sonst personal nett frühstück super Rezeption nett

Had a great stay here! Recommend for families looking for a peaceful retreat away from busy roads. The location strikes a perfect balance - public transport and main roads are easily accessible, yet it's calm Plus, there are cozy late-night cafes and restaurants within walking distance. Ideal for those seeking a relaxing getaway without compromising on convenience. 👍"

Staff and housekeeping was friendly service was excellent, loved the sea view room with kitchenette. Transportation is difficult otherwise I definitely recommend. Thank you

It smelled badly at the lobby all 4 days we have stayed. We were not heard to renew towels though asked though reception a couple of times, they always repeated that towels were in laundry. Breakfast was simple, no coffee machine.

Rooms are smaller than advertised or seen on pictures… breakfast is very poor, would not recommend getting the breakfast option. This hotel was more 3 stars.

Temizlik çok kötüydü. Odalarda kir kokusu hakim. Asansör yetersiz ve sağlıklı çalışmıyor. Normal merdiven yok. Asansörü çok bekliyoruz. Asansör gelmediğinde yangın merdivenlerinden inmek ve çıkmak zorunda kalıyoruz. Koltuklar lekeli, kirli ve eskiydi. Duş kabin kapağı bozuk açılmıyordu. Duştaki su düzgün akmıyor. Kahvaltıda yumurtalar omlet veya pişmiş hepsi lezzetsizdi ve balık yağında yapılmış gibi kokuyordu. Hamur işlerinin hepsi yanmıştı ve kekler lezzetsiz ve bayattı. Her gün aynı 2 çeşit kek türü vardı.

Great hotel, nice Breakfast. Clean room.

Oda tertemizdi, çalışnlar ilgili, kahvaltı eksiksiz ve dolu dolu bol çeşitli idi. Ülker arenaya taksi ile 10 dakika mesafede. Tavsiye ederim.

harika bir otel Ataşehir benim için iyi bir konumsa direk hiç düşünmeden bu otelde kalıyoruz her seferinde çok çok memnunum odalar geniş personel inanılmaz yardımcı kahvaltısı çok yeterli ve lezzetli yalnızca biraz erken saatte bitiyor ama onun dışında çok sevdiğim bir otel

Super clean, excellent breakfast Highly recommend

The reception desk staff were nice and helpful. Our cleaning lady also did a phenomenal job every day and added nice touches like folding our loose clothes. The one negative was that the breakfast was very below average. The tea was quite poor and most of the food was stale. Other than that, we enjoyed our stay.

Kahvaltı çok güzel ve çeşitliydi

My stay at this hotel was truly delightful from start to finish. The room was exceptionally comfortable, with a cozy bed and a well-designed layout that made it a perfect retreat after a long day. The facilities were impressive, offering everything I needed for a relaxing and convenient stay. The breakfast area was a highlight, with a welcoming ambiance and a great selection of fresh, delicious options to start the day right. I highly recommend this hotel to anyone looking for a comfortable and enjoyable experience!